http://wiki.bestpractical.com/view/CleanlyCustomizeRT
On Fri, Mar 7, 2008 at 2:24 AM, Gene LeDuc <[EMAIL PROTECTED]> wrote:
> Hi Kevin,
>
> Thanks for doing the legwork on this! Does "overriding" these files work
> the same as creating a local copy of a .pm file (ShowRequestor_Local) or is
> t
Hi Kevin,
Thanks for doing the legwork on this! Does "overriding" these files work
the same as creating a local copy of a .pm file (ShowRequestor_Local) or is
there some other way to do it without modifying the original file? It
seems to me that I tried this some time ago with another file an
, 2008 8:54 AM
To: RT Users
Subject: Re: [rt-users] history of tickets?
On Mar 5, 2008, at 11:30 AM, Greg Evans wrote:
> Any ideas on how to make this behave the way that I would like it
> to? Even
> pointing me to a path/to/filename maybe?
You can change this by overriding
html/Ticket
On Mar 5, 2008, at 11:30 AM, Greg Evans wrote:
> Any ideas on how to make this behave the way that I would like it
> to? Even
> pointing me to a path/to/filename maybe?
You can change this by overriding
html/Ticket/Elements/ShowRequestor
The FromSQL call controls the Status
-kevin
>
___
Message-
>
> From: [EMAIL PROTECTED]
>
>
> [mailto:[EMAIL PROTECTED] On Behalf Of Greg Evans
> Sent: Tuesday, March 04, 2008 12:49 PM
> To: 'Ruslan Zakirov'
> Cc: 'RT Users'
> Subject: Re: [rt-users] history of tickets?
>
> I have, but that doesn&#x
, March 04, 2008 12:49 PM
To: 'Ruslan Zakirov'
Cc: 'RT Users'
Subject: Re: [rt-users] history of tickets?
I have, but that doesn't seem to show Resolved tickets, only current tickets
that have not been resolved? I checked on a couple unprivledged requestors
that I know have
To: Ruslan Zakirov
Cc: RT Users
Subject: Re: [rt-users] history of tickets?
This doesn't show resolved or rejected tickets, at least in 3.6.3.
At 12:32 PM 3/4/2008, Ruslan Zakirov wrote:
>If requestor is unprivileged then there is a box "More about " on
>ticket's pa
I would like to see
Greg Evans
Hood Canal Communications
(360) 898-2481 ext.212
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Ruslan Zakirov
Sent: Tuesday, March 04, 2008 12:32 PM
To: Greg Evans
Cc: RT Users
Subject: Re: [rt-users] history of ticke
This doesn't show resolved or rejected tickets, at least in 3.6.3.
At 12:32 PM 3/4/2008, Ruslan Zakirov wrote:
>If requestor is unprivileged then there is a box "More about " on
>ticket's page. Have you seen it?
>
>On Tue, Mar 4, 2008 at 11:25 PM, Greg Evans <[EMAIL PROTECTED]> wrote:
> > Hell
If requestor is unprivileged then there is a box "More about " on
ticket's page. Have you seen it?
On Tue, Mar 4, 2008 at 11:25 PM, Greg Evans <[EMAIL PROTECTED]> wrote:
> Hello list,
>
> Is there a way to show a link for every ticket that has ever been created
> for a given user? What I am
Hello list,
Is there a way to show a link for every ticket that has ever been created
for a given user? What I am looking to do is add a history of all tickets
to the "People" section.
I have already added some things, but was not sure how I would go about
adding this, or maybe there is a better
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