On Thu, Feb 17, 2011 at 10:08:45PM +, Tim Cutts wrote:
> I've updated a test server to RT 3.8.9 from 3.8.8, and it doesn't seem to be
> authenticating LDAP users any more (ExternalAuth version is 0.08). I
> switched on debugging, and get this in my logs:
Unfortunately, you are correct. I
On Fri, Feb 18, 2011 at 08:33:27PM -0500, Darren Nickerson wrote:
> So I figured I'd give 4.0.0rc5 a try on a disposable RHEL6 virtual machine
> tonight with a dump of our 3.6.4 database. I have to say, the various upgrade
> scripts seemed to have worked wonders, and I actually have a function
On Sat, Feb 19, 2011 at 11:19:35AM -0500, Darren Nickerson wrote:
> Okay, only a few problems remaining, but they're doozies. Any help welcomed.
>
> 1. Apache occasionally stops responding to http requests. I haven't found a
> pattern yet, but it's frequent. Unable to login, the page just hang
On Wed, Feb 23, 2011 at 06:26:58PM -0500, Jason A. Smith wrote:
> I recently tried to update our RT server to 3.8.9, but had a problem
> that I suspect may have something to do with this item from the
> changelog:
>
> * Include Rules with Scrips when previewing recipients
>
> When using the we
On Wed, Feb 23, 2011 at 06:45:49PM -0500, Jason A. Smith wrote:
> On 02/23/2011 06:29 PM, Jesse Vincent wrote:
> >
> >On Wed, Feb 23, 2011 at 06:26:58PM -0500, Jason A. Smith wrote:
> >>I recently tried to update our RT server to 3.8.9, but had a problem
> >>tha
On Thu 14.Apr'11 at 15:26:33 +0200, Václav Ovsík wrote:
> Hi,
> because of horrible performance of spreadsheet export of tickets I found
> some badly created or missing indexes. I didn't investigate if other
> RDBMS schemas has the same problem.
> To discover problems I rewrote Results.tsv into
>
> Okay, but does removing the LOWER()'s make the product harder to use?
> In other words, when writing a Scrip that uses Type would it now be
> case sensitive? i.e. Were AdminCc and admincc both acceptable? Some
> of my most painful bug hunts were case-only related. Maybe the RT
> code already
On Fri, Apr 15, 2011 at 09:52:03AM -0300, Luciano Silva wrote:
>
> Hello,
>
> I have RT 3.8.9(applied the security patch to 3.8.10), Ubuntu server
> 10.04.
>
> When a user click on iCAL sees this error on screen:
>
> BEGIN:VCALENDAR CALSCALE:gregorian METHOD:publish PRODID:-//RT//
> VERSIO
Jay Ashworth wrote:
>- Original Message -
>> From: "Chris Devers"
>
>> (Better still, if RT4 can credibly be used as a CRM — customer
>> database, inventory of customer systems & configurations, that kind
>of
>> thing — then that would be even better.)
>
>I saw no evidence that RT4 had
On Fri 29.Apr'11 at 9:29:34 -0400, Daniel De Marco wrote:
> I forgot to mention: I'm using postgres and the db is the default rt4. I
> dumped the old rt3 and reimported it as rt4.
>
What version of Postgres are you running?
On Fri, Apr 29, 2011 at 01:36:15PM -0700, Ross Lawrie wrote:
> Hi,
>
> I'm having some problems getting my installation upgraded to 4.0.0.
>
> The 'configure' and 'make upgrade' both seem to run fine, no issues.
> I've set it to build in a new folder from 3.8.9 - the previous version
> is in /
> I'm still really not seeing anything in the logs except the timeout
> itself:
>
> ===
> May 2 08:28:25 X.XX.XXX fcgi-pm[10038]: [warn] FastCGI: server
> "/usr/share/rt4/sbin/rt-server.fcgi" has failed to remain running for 30
> seconds given 3 attempts, its restart interval has been b
> Surely something can be done to make working via email more seamless;
> the request tracker should just be a third-party recording the
> discussion (and only spoofing messages sent explicitly via its
> interface).
A couple things to note:
perlbug is running an RT that's two major releases out
On Mon, May 23, 2011 at 11:33:34AM -0400, Paul Riddle wrote:
> Hi,
>
> At UMBC, we recently upgraded our development RT instance from 3.8.7
> to 4.0.0. The upgrade went smoothly, but now when we open any
> ticket and click on the "People" tab, we are getting the following
> error:
Paul,
Than
On Tue, May 24, 2011 at 08:57:35AM -0700, Yan Seiner wrote:
> We often find ourselves in a position where we need to send email to peopl
> who are not necessarily CCs or AdminCC. Typically this might be outside
> parties who review a project we're tracking.
>
I'd recommend using a comment and
On Tue, May 24, 2011 at 09:29:32AM -0700, Yan Seiner wrote:
>
> On Tue, May 24, 2011 9:00 am, Jesse Vincent wrote:
> >
> >
> >
> > On Tue, May 24, 2011 at 08:57:35AM -0700, Yan Seiner wrote:
> >> We often find ourselves in a position where we need to se
On Thu, Jun 16, 2011 at 09:39:35PM -0400, John D Groenveld wrote:
> In message <20110617011915.gl...@jibsheet.com>, Kevin Falcone writes:
> >Can you show \d on acl and acl_id_seq
>
> When did the sequence for ACL.ID rename from ACL_SEQ to
> ACL_ID_SEQ?
Looking through project history, I can't
On Aug 1, 2011, at 10:12 AM, Alex Young wrote:
> As it’s now been a while since RT4 was released I was wondering when we would
> see a release of RTIR that will be compatible with RT4, as the RTIR product
> page hasn’t been updated and it’s been very quiet on the list about it. We
> are waitin
On Wed, Sep 07, 2011 at 12:13:07PM -0700, izzabdullah
wrote:
> Jesse Vincent wrote:
> >
> > Please don't remove the product's copyright message.
>
> Isn't this, in essence, violating the GNU GPL which is also in the footer?
> I was able to directly e
On Thu, Sep 08, 2011 at 01:21:51PM -0400, Josh Narins wrote:
> My company uses a lot of IE7.
>
> Rendering times for pages are much slower with RT4.0.2 than with RT3.8.8,
> which we were using last week.
Just at a guess, you're running into issues around the corner rounding many
people very
On Fri, Oct 21, 2011 at 07:07:32PM -0500, Izz Abdullah wrote:
> Anybody? I would greatly appreciate some help. Acknowledgement from the bp
> team would be nice on my inquiries.
Hi Izz,
rt-users is very much a community mailinglist. While my coworkers at Best
Practical try to take time out f
On Jul 20, 2007, at 4:00 AM, Emmanuel Lacour wrote:
Hi,
I have a big performance problem here:
When I connect to my RT system with a superuser account, it's fine.
When I connect with a normal privileged user, without groups or any
rights, It's really slow (more than 3 minutes for Rt at a gl
On Jul 23, 2007, at 7:17 AM, Nicholas Clark wrote:
Nicholas Clark wrote:
We're going to make the RT self-service interface visible to our
external
clients. We'd like to monitor it, so that we know if it's down?
What's the best way to monitor RT? Are there any built in pages
that would
On Aug 1, 2007, at 12:39 PM, Benjamin Weser wrote:
Hello everybody,
Whenever I create a queue or only change its name, this change will be
visible after a relogin.
I thought it could be a problem of cache so I looked for cache in the
RT_Config.pm and found this entry which should be ok like it
On Aug 1, 2007, at 12:41 PM, Mathew Snyder wrote:
Is this possible? I just had to clear out a 35GB log file.
Generally, I'd recommend using syslog logging instead. That way your
regular syslog rotator would handle it.
-jesse
PGP.sig
Description: This is a digitally signed message part
On Aug 1, 2007, at 12:56 PM, Mathew Snyder wrote:
I just cleared out a 35GB rt.log file. Now, people are getting
intermittent errors:
Is the file in fact writable? Have you stopped and started your server?
System error
error: Cannot write to '/usr/local/rt-3.6.1/var/log/rt.log': at
/
On Aug 3, 2007, at 6:05 AM, Ignacio Vazquez Alvarez wrote:
Hi everyone,
We have:
-RT 3.7.5
- DBIx-SearchBuilder-1.45.
-RTFM 2.2 ORC5
-RT-IR 2.1.5
-Apache 1.3.34 / FastCgi
Hello, If I try to edit an Incident or an Incident Repo
On Aug 3, 2007, at 5:48 AM, Paul Goffin wrote:
My RT 3.6.3 system is up and running but it appears to be missing a
feature that was available on 3.4.x systems.
When viewing a ticket, there used to be a panel on the page called
"More About " which displayed other open tickets
created by
On Aug 3, 2007, at 1:25 PM, Kenneth Crocker wrote:
To all,
I am familiar with 3.6.4 cause we have it. But what is 3.7.5? Why
two versions? What are the big differences between the two?
An odd minor version number means "development series - don't run me
in production unless you need
On Aug 8, 2007, at 5:17 AM, Boris Lytochkin wrote:
Wiki would be enough, but there is a problem in current patch state:
it uses special constant string inplace of real content to indicate
that file is located out of DB.
Right way is to use flag in table. I do not think that changing scheme
wit
On Aug 8, 2007, at 10:47 AM, Boris Lytochkin wrote:
Wednesday, August 8, 2007, 6:22:31 PM, you wrote:
This might be a good place to use the ContentEncoding field to
describe an 'ondisk' encoding.
How do you expect to use this filed?
Something like '(ondisk|inDB),(base64|quoted-printable|...
Kenn,
On Aug 8, 2007, at 12:55 PM, Kenneth Crocker wrote:
We have not heard of an expected fix date either.
We don't generally promise fixes for things to non-customers.
(Verified security issues are, of course, an exception.) It's one of
the few things we actually charge money for ;).
B
On Aug 8, 2007, at 8:25 PM, lists_rt wrote:
Hello folks!
First off, I want to thank Best Practical for their brilliant system
that made my life ten times easier.
My question: has anyone ever scripted the generation of Outlook tasks
from a *nix platform, either through some dandy Perl/Python/R
On Aug 13, 2007, at 10:05 AM, Nicholas Clark wrote:
I see that in the create ticket page, the HTML for custom fields is
tagged
with IDs for CSS like this:
This is (I believe) enough to allow CSS to be used to tweak the
visual layout
of the ticket creation page without having to touc
On Mon, Aug 13, 2007 at 05:36:50PM +0100, Nicholas Clark wrote:
> On Mon, Aug 13, 2007 at 11:45:31AM -0400, Jesse Vincent wrote:
>
> > I'd love a patch that adds more semantic markup for custom fields.
> > (giving the cf names (encoded to deal with things like s
On Mon, Aug 13, 2007 at 01:25:35PM -0400, David-John Engel wrote:
> I am a newbie to RT, I have setup RT and everything is working 100% via the
> browser. I have configured my apache for port 8080 but when I try to use the
> CLI I get the following error -
>
> rt: Server error: Can't connect to
On Mon, Aug 13, 2007 at 02:56:16PM -0400, Vivek Khera wrote:
> In the dark ages, I reported some problems we had with our customer
> service people all clicking "take ticket" at the very same moment,
> and all of them succeeding (in their own view).
>
> This just happened to us again (twice
On Aug 13, 2007, at 11:13 PM, Asheesh Laroia wrote:
On Mon, 13 Aug 2007, Jesse Vincent wrote:
I'd love a patch that adds more semantic markup for custom fields.
(giving the cf names (encoded to deal with things like spaces and
chinese ;) around the widgets and labels.)
You cou
On Aug 14, 2007, at 12:11 PM, Vivek Khera wrote:
On Aug 13, 2007, at 2:56 PM, Vivek Khera wrote:
I'm running 3.6.3; the production box hasn't been updated to 3.6.4
yet. Wasn't this race squashed a while back? I'm on postgres if
that matters.
FWIW, my support staff says this has been h
On Tue, Aug 14, 2007 at 01:37:48PM -0400, Vivek Khera wrote:
> On Aug 14, 2007, at 12:59 PM, Jesse Vincent wrote:
>
> >>>3.6.4 yet. Wasn't this race squashed a while back? I'm on
> >>>postgres if that matters.
> >>
> >>FWIW
On Tue, Aug 14, 2007 at 03:47:45PM -0500, Schincke, Keith D. (JSC-IT)[MEI]
wrote:
> Hey Guys,
>
> The Best Practical web site says they are working to get RT 508
> compliant.
>
> Has version 3.6.1 or newer been validated?
As far as I know, the law doesn't provide for an 'official' validatio
On Aug 21, 2007, at 12:54 PM, Nicholas Clark wrote:
On Fri, Aug 17, 2007 at 09:49:52AM +0200, Espen Wiborg wrote:
Nicholas Clark <[EMAIL PROTECTED]> writes:
Mmm. Are they serious that upper case ASCII is only allowed in
nmstart and
not nmchar?
I should think not. :)
And, indeed, http:/
On Aug 23, 2007, at 2:05 PM, rootkiter wrote:
Hi Vincent,
I don't know the way to wirte a patch in RT. I find in rt-list
but see nothing. Could you tell me some info about it?
Generally, you make changes to the source code, then use diff -ur
against your new code and the original cod
On Aug 27, 2007, at 5:08 PM, Shawn Scantland wrote:
So just a quick question so that I can put my mind to rest. Why is
the ticket count for created tickets on any one particular day
different when you compare the data in the database to what's
coming out of the API?
will return 12 as t
On Aug 29, 2007, at 10:25 AM, Mathew Snyder wrote:
You won't want to use 3.6.3 anyway. that's a development version
of 3.6.4.
Untrue. An odd middle number (minor version) indicates devel/
production, not the last number (patch level).
PGP.sig
Description: This is a digitally signed mes
On Aug 29, 2007, at 12:09 PM, Thierry Thelliez wrote:
Our RT installation works fine (upgraded from 3.6.3 to 3.6.4 and using
MySQL). But we just found that if a reply text to a ticket is too long
(more than 60 lines), RT does not seems to be able to refresh the
page. The reply is submitted with
On Aug 29, 2007, at 1:35 PM, Thierry Thelliez wrote:
From the RT_SiteConfig.pm
Set($MailCommand , 'smtp');
That means that RT is trying to do the SMTP connection as the user
clicks "Submit" try switching to 'sendmailpipe'
-j
Set($SMTPServer, 'localhost');
Set($SMTPFrom, '[EMAIL PROTEC
On Aug 29, 2007, at 5:51 PM, Marco Catunda wrote:
Hi,
Is there any script or howto to integrate CVS or Subversion at RT?
Has anyone made it?
http://search.cpan.org/dist/RT-Integration-SVN/
Thanks
--
Marco Catunda
___
http://lists.bestpractical.co
On Sep 17, 2007, at 9:53 AM, Daniel Jennings wrote:
I have an issue where if I go to add a comment to a ticket and
enter someone
into the Bcc field, no e-mails are sent to that person when I save the
comment. Is this an issue anyone else has or is this local to my
verion?
Did you remove
On Sep 18, 2007, at 6:25 PM, Thierry Thelliez wrote:
SOLVED.
Oops, by accident a group became a subgroup of another one. I should
have scrolled down the page to see that.
This explains the entry in the CacheGroupMembers table.
The UI could be made more intuitive: checkboxes should not be
dis
On Sep 19, 2007, at 11:30 AM, Hals, Barbara wrote:
Does anyone have a solution for adding custom fields to the Bulk
Update page? I noticed a partial submission (BulkCFUpdate) under
the Contributions section of the wiki, but there was no actual code
provided. Using other available info from
As far as I know, _nobody_ uses this feature of RT. If nobody speaks
up and tells me otherwise, the feature may be removed from a future
version of RT.
So. Do you use Delegation? If so, what sort of process makes it
useful for you?
Best,
Jesse
PGP.sig
Description: This is a digitally s
On Sat, Sep 22, 2007 at 04:11:51PM -0400, Mathew wrote:
> We don't currently use it but, it is a major part of a work flow
> overhaul we are currently developing.
Can you explain how you plan to use it?
> Keep up with my goings on at http://theillien.blogspot.com
>
>
On Sep 24, 2007, at 3:56 AM, Torsten Brumm wrote:
STOP! Don't remove this feature pls!!! We're using it heavily!
Rights Delegation is one of our major features we use!!!
_How_ are you using it?
Pls, don't remove!
Thanks
Torsten
2007/9/22, Jesse Vincent <[EMA
Does this patch fix it? If so, It will make it into 3.6.5:
pinglin:~/svk/rt-3.6 jesse$ svk diff lib/RT/EmailParser.pm
=== lib/RT/EmailParser.pm
==
--- lib/RT/EmailParser.pm (revision 67593)
+++ lib/RT/EmailParser.pm (loc
This release of RT is primarly a bugfix release for RT 3.6.4, though a
few small improvements did manage to creep into the codebase.
You can download the new release at:
http://download.bestpractical.com/pub/rt/release/rt-3.6.5.tar.gz
A GPG signature of the download can be fetched from:
http://
On Tue, Oct 02, 2007 at 02:30:49PM -0400, Ben Weston wrote:
> I just upgraded to 3.6.5 today, and now when trying to do a quick search
> for a ticket number, I get the following error:
>
Sounds like your RT is doing a redirect to the wrong URL. Check your
WebBaseURL?
-jesse
>
>
>
> Bad R
On Tue, Oct 02, 2007 at 08:17:46AM +0200, Dirk Pape wrote:
> Hello,
>
> I observed that RT::Extension::MergeUsers overwrites
> /Admin/Users/Modify.html which is not good for two reasons:
>
> - after updating RT this modified version will be overwritten by the
> original RT-version and MergeU
On Wed, Oct 03, 2007 at 01:22:47PM +0200, Marco Avvisano wrote:
> I have installed Rt 3.6.5 ( Red Hat Enterprise Linux ES release 3),
> and i see a lot of error in my http errors log:
>
> FastCGI: server "/opt/rt3/bin/mason_handler.fcgi" stderr:
>
Did you miss the actual error?
> I used thes
Max Clark wrote:
Hello all,
As we start to evaluate new ticket management platforms to use the
specific functionality described in the RT vs RTIR comparison page
displays functionality that I believe would be greatly beneficial to
us. However the age or the rtir binaries leaves me a little conce
On Wed, Oct 03, 2007 at 06:13:44PM -0400, Mathew wrote:
> Knowing that there are no concrete dates for these two releases, do you
> have a general idea as to when?
>
Depends entirely on customer feedback.
___
http://lists.bestpractical.com/cgi-bin/mai
That looks like you somehow might not have initialized the database
correctly.
On Oct 5, 2007, at 4:17 AM, Marco Avvisano wrote:
These are only some errors from my http error log:
[[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server "/opt/rt3/bin/mason_handler.fcgi"
Thanks for the patch. That looks like a kind of strange place to put
that skip. Is there a reason it's not at the start of the loop?
-jesse
On Oct 8, 2007, at 4:03 AM, Brian Gallew wrote:
The following patch prevents an error message about "Unknown update
type" on my RT installation wheneve
Have a look at RT::Extension::ExtractSubjectTokens on CPAN.
--- Original message ---
From: Palle Girgensohn <[EMAIL PROTECTED]>
Sent: 10-10-'07, 8:33
> Hi,
>
> We recommended a customer to start using RT. We use it ourselves, for
> second line support, and they run first line support.
what shows up in your error logs?
--- Original message ---
From: Emmanuel Lacour <[EMAIL PROTECTED]>
Sent: 10-10-'07, 3:43
> Dear RT users/developpers ;)
>
> I'm trying to draw charts grouped by customfield (using the
> functionnality at the bottom of a search result) and on a customfil
On Oct 10, 2007, at 9:38 AM, Emmanuel Lacour wrote:
On Wed, Oct 10, 2007 at 09:09:58AM -0400, Jesse Vincent wrote:
Hi, dear RT primary Author ;)
what shows up in your error logs?
That's the good question ... sorry I forgot to look here :(
I suspect that it has to do with &quo
On Oct 10, 2007, at 10:03 AM, Emmanuel Lacour wrote:
On Wed, Oct 10, 2007 at 09:42:21AM -0400, Jesse Vincent wrote:
I suspect that it has to do with "this was tested on mysql and pg"
if only I had power to choose the database Engine ... ;)
It should work on everything. The
That's the one.
http://code.bestpractical.com/bps-public/RT-Extension-
ExtractSubjectTagOnTransaction/README
is a bit more up to date. we should get that cpanned.
Gene
At 06:09 AM 10/10/2007, Jesse Vincent wrote:
Have a look at RT::Extension::ExtractSubjectTokens on CPAN.
On Oct 10, 2007, at 10:47 AM, Emmanuel Lacour wrote:
I played with chart module and found that the fonts settings are
incorrect.
In share/html/Search/Chart, the only font setting is made by
set_legend_font, but there
is no legends on graphs so ... not very usefull.
Instead it would be bet
On Oct 8, 2007, at 9:53 AM, Dirk Pape wrote:
Hello,
We have rt 3.6.5; someone here has created a reminder which is
owned by Nobody. This is visible for all Watchers of this Queue on
"RT at a glance" (widget, which shows reminders).
But I don't see how this reminder can be resolved by any
Ok. Applied :)
On Oct 9, 2007, at 1:35 AM, Brian Gallew wrote:
Jesse Vincent wrote:
Thanks for the patch. That looks like a kind of strange place to
put that skip. Is there a reason it's not at the start of the loop?
"Because I backtracked to the first place that looked reasona
Thanks. I standardized on ChartFont for 3.6.6
-jesse
On Oct 11, 2007, at 2:50 AM, Emmanuel Lacour wrote:
On Thu, Oct 11, 2007 at 04:33:18AM +0400, Ruslan Zakirov wrote:
Actually the changes Jesse's talking about are in 3.6.5 :)
Thanks!
always look at the last release before making cusom
On Oct 11, 2007, at 10:13 PM, Gary Lon Brown wrote:
I just upgraded RT 3.2.x to 3.4.x then to 3.6.5 with Apache 1.3.39
running
on a Linux server with Perl 5.8.3. It's configured with fastcgi
because of
some issues with mod_perl.
PROBLEM: Now when we view a ticket we get the following err
On Oct 11, 2007, at 5:03 PM, Stephen Turner wrote:
Can anyone think of a reason why a user in the RT database would
not appear in
the "Everyone" group?
The user id is 709157
The "Everyone" group id is 3
This query returns no rows:
select * from groupmembers where groupid = 3 and memberid
On Oct 17, 2007, at 12:53 PM, José de Paula Eufrásio Júnior wrote:
So I got a loop yesterday. Somehow, one queue was added as
requestor to a ticket, and everytime it received an comment via
mailgateway it sent an email back to the requestors (it being the
other queue again).
What vers
On Oct 21, 2007, at 9:10 PM, Mark D. Nagel wrote:
Is there any way to reference a user's custom fields via
TicketSQL? The reason for wanting this is for running ticket
reports based on those fields, e.g., show tickets opened by all
users with a particular custom field value, etc. Seems
On Oct 23, 2007, at 8:59 AM, Matthew Goheen wrote:
We are in the process of upgrading our RT installation from 3.4.2
(to 3.6.4).
As part of the upgrade, we were planning to restructure RT to allow
additional
groups within our lab use RT (previously we just used it within our
own group).
Pa
Can you test with current versions of RTFM (2.2.1) and SearchBuilder
(1.49)?
On Oct 24, 2007, at 10:51 AM, Geoff Roberts wrote:
Hi,
I am using RT 3.6.4 with RTFM 2.2.0 RC7.
Simple searching (ie, clicking on the simple search link in the top
menu)
fails when I search using an email addre
Check rt's sendmail config
--- Original message ---
From: Matt Westfall <[EMAIL PROTECTED]>
Sent: 10-25-'07, 19:11
> When using the web interface everything is pretty snappy. Usually page
> display times of about 0.2 seconds.
>
> However, whenever a ticket is created, or a comment ent
Way to ruin an opensource developer's evening #1. File a "bug report"
like this.
Does anyone here happen to know 'Brian Kroger' is or why he has such a
problem interacting with an open source project like an adult?
-j
--- Begin Message ---
Fri Nov 02 19:39:46 2007: Request 8625 was acted upon.
> SELECT GET_LOCK('Apache-Session-d279953494e7dcbbaca2e566a94002f2', 3600);
>
> Why is it taking so long to get a lock on a table? I know it isn't taking
It's not a table lock. it's a session lock. As in Apache::Session
lcoking that row for the duration of an HTTP request.
> forever to actual
On Mon, Nov 12, 2007 at 05:32:00PM -0500, Joel Feiner wrote:
> Hello,
>
> We have had a successfully operating RT installing for many months now.
> This weekend, we upgraded perl and now RT no longer works at all. The
> upgrade of perl was rolled back (it was just a minor update, so it
> s
On Mon, Nov 12, 2007 at 04:34:49PM -0800, Deepika Bhatia wrote:
> All:
>
> I would like to create a custom field which can capture the date and time the
> ticket was worked on, i.e the start datetime and end datetime. What should be
> the validation for this custom field, so that the date an
On Fri, Nov 16, 2007 at 11:50:52AM -0500, Keith wrote:
> Yeah, I've got postfix running on the test server I have right now and
> I think I've figured out how to have RT using it. I'm just trying to
> see if the other solution is possible. Don't want to have a program
> running on a publicly acc
On Sun, Nov 18, 2007 at 04:54:03AM +0300, Ruslan Zakirov wrote:
> Heya, guys.
>
> Finally I found some time to test this problem on mysql 5.0 and even
> has writen a script to reproduce it, but it showed that mysql 5.0.45
> has no this bug. My script and doogles helped me to prove that it
> rea
I believe that the correct fix is to install the latest version of
Module::Versions::Report from CPAN.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support cont
Jim GLutting wrote:
> Hi
> We have been running RT for about 1 month on RHEL 4.0
> up2date was run last week, and now I get the following error in the http logs:
>
> /RT requires the Scalar::Util module be built with support for the 'weaken'
> function.
> It is sometimes the case that opera
Konstantin,
Is anything strange showing up in your apache error log?
On Mon, Nov 19, 2007 at 04:57:15PM +0300, Konstantin Naryzhniy wrote:
> Hello everyone!
>
> Here's my current setup:
>
> RT 3.6.1
>
> Perl v5.8.8 under linux
>
> Apache v1.27;
>
> DBIx::SearchBuilder v1.48;
>
> HTML::Ma
>
> Recently weird things started to happen: random tickets in WebUI were
> not displayed further than a certain transaction in the middle.
>
> This happened both in Display.html and History.html.
>
>
My _guess_ is that you're running into one of the very rare, but
catastrophic bugs in Text:
On Mon, Nov 19, 2007 at 09:43:07AM -0600, Micah Gersten wrote:
> Has anyone upgraded from MySQL 4.0 to 5 running RT 3.6.0 and seen any speed
> improvements?
You'll get a lot more bang for your buck by upgrading to RT 3.6.5 and/or
tuning mysql. If you're going to MySQL 5, be _sure_ to go to 5.0.
On Mon, Nov 19, 2007 at 09:50:46AM -0600, Micah Gersten wrote:
> So, it would be better if I tune 4 than upgrade to 5?
Generally, I'd recommend tuning what you have, rather than starting over
with another unknown quantity. Make sure you're current on 4.x and then
make sure you have a configurat
On Mon, Nov 19, 2007 at 10:13:20AM -0600, Micah Gersten wrote:
> Is there a guide for how to tune MySQL for RT?
>
I'd recommend "High Performance MySQL" by O'Reilly.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS O
Micah Gersten wrote:
> Were there any DB changes from 3.6.0 to 3.6.5? Is it easy to revert back if
> there are problems?
You should have a look at the RT upgrade procedure to check out what
changed, but as a matter of policy we don't make incompatible database
changes withn a stable release serie
It's generally bad form to blow away others' work. It'd probably be
better to clone gugoquing's work to another page, rather than destroy
it.
gugoquing, I'm absolutely thrilled to see your chinese translations of
the wiki. It probably makes sense to put a:
Translations: [zh PageName-zh] at the to
[The first version of this typoed guguoquing's email address]
It's generally bad form to blow away others' work. It'd probably be
better to clone gugoquing's work to another page, rather than destroy
it.
gugoquing, I'm absolutely thrilled to see your chinese translations of
the wiki. It probably
On Mon, Nov 19, 2007 at 11:35:33AM -0600, Schincke, Keith D. (JSC-IT)[MEI]
wrote:
> I am currently using RT 3.6.1 from debian stable.
>
> Is it possible in this version or a future version for a queue not to
> inherit the global queue rights?
It's not currently planned. Can you describe in a
On Mon, Nov 19, 2007 at 06:37:29PM +0100, Emmanuel Lacour wrote:
>
> I just figured out that whan a group A is a member of another group B, in
> group B, we can see all people of group A as member (fine), but with an
> unusefull checkbox as when you try to remove one of those Users member,
> it
;
>
>
> Again, thanks for digging into this, guys!
>
>
>
> Kostya
>
>
>
>
>
>
>
> From: Torsten Brumm [mailto:[EMAIL PROTECTED]
> Sent: Monday, November 19, 2007 8:42 PM
> To: Jesse Vincent
> Cc: K
idden queue.
>
> If there was a queue configuration option to not inherent the global
> rights, I could use it on my special queue and manage the rest from the
> global rights.
>
> Let me know if you have any questions.
>
> Keith
>
> -Original Message--
> Hello Jesse,
> Did that - apache won't start with the error:
What version of RT? 3.6.3 or so and newer should have it as an optional
dependency.
>
> [Tue Nov 20 11:40:33 2007] [error] Can't locate Text/Quoted.pm in @INC
> (@INC ...) at /work/opt/rt3/lib/RT/Interface/Web/Handler.pm line
> 56.
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