On Thu, Sep 28, 2006 at 08:10:53PM +0200, Leif Nixon wrote:
Tim Pierce [EMAIL PROTECTED] writes:
After looking at some of the inbound mail it looks as if dropping
inbound mail with a header of Precedence: bulk would do a good first
pass at eliminating the autoreplies. I'm writing to
you missed content files in etc/upgrade
On Wed, Oct 04, 2006 at 11:45:37PM -0400, Matt Higgins wrote:
I saw another post on this in the archive and the answer was to check the
README and run the db updates. I am upgrading from 3.4.2 and when I run make
upgrade i see nothing in
and MySQL is informed that the user will be connecting to to MySQL with
the cookie identifier as the database handle to establish the
connection.
That is not correct. RT shares one connection across all users.
___
So what I want is to create a callback that returns a 0 if the
transaction is to be displayed, or a 1 if it is to be skipped. (I'm
essentially wanting to rid myself of Set Priority transactions from
the output.
Now here is the part I'm finding difficult to grok... given the path
shown
On Thu, Oct 12, 2006 at 09:59:07AM -0700, Schultz, Eric wrote:
RT's database is heavily normalized.
I wouldn't say heavily normalized, just moderately normalized. I've
seen much, MUCH worse.
And we have a few places where we've explicitly denormalized for some
very realworld issues.
On Thu, Oct 12, 2006 at 11:51:52PM -0400, Kevin White wrote:
The production server is running Centos 4 (RHEL 4) on a machine that
really doesn't have enough RAM (1GB) and only has IDE disks, running as
a software RAID1. It IS an Opteron, and it is running 64-bit. rt 3.4.1
and
On Fri, Oct 13, 2006 at 12:22:36AM -0400, Kevin White wrote:
Jesse Vincent wrote:
On Thu, Oct 12, 2006 at 11:51:52PM -0400, Kevin White wrote:
The production server is running Centos 4 (RHEL 4) on a machine that
really doesn't have enough RAM (1GB) and only has IDE disks, running
On Sat, Oct 14, 2006 at 07:53:44AM -0400, Vivek Khera wrote:
On Oct 13, 2006, at 6:48 PM, Joby Walker wrote:
OIDs were used to get the id of the last insert. The was abandoned
because of pgsql 8.1, but it was a horrible way to get the last id
anyway. Current versions of SB insert
On Mon, Oct 16, 2006 at 07:06:58PM +0100, Tony Bowden wrote:
After investigating a set of particularly problematic queries that were
each taking 40 minutes(!) to run we noticed a very peculiar clause in
the query, which basically boils down to a select on
Tickets LEFT JOIN
On Wed, Oct 18, 2006 at 04:19:02PM -0400, Lee Whalen wrote:
So after much putzing, I finally was able to get all my data from
3.4.5 over to 3.6.1, *and* fix the weird CSS issue (long story, not the
best method *at all*, but it worked) However, now that I'm able to log
into my shiny
On Thu, Oct 19, 2006 at 05:17:06PM -0700, Robert G. Werner wrote:
Why am I getting links like this in my RT at a glance page:
a href=//Ticket/Display.html?id=4Robert's Ticket/a
^^
notice the extra /
Show us your RT_SiteConfig.pm?
--
Robert G. Werner (Network Systems
I'm pleased to announce the immediate availability of RT 3.4.6. This
maintenance release of RT 3.4, the previous stable version of RT
provides a number of small improvements and bug fixes. It is a
recommended upgrade for sites still using the 3.4 series. (If you're
already on 3.6, you
On Fri, Oct 20, 2006 at 05:03:21PM -0400, der Mouse wrote:
I've noticed that RT destroys indentation when I submit tickets.
I don't see that. What I see is that RT loses indentation when looking
at a ticket in the Web view,
Note also that this is controlled by CSS these days. So it
On Fri, Oct 27, 2006 at 11:05:27AM +0200, Mariusz Stakowski wrote:
Hello List,
I'm struggling with RT dependencies istallation. I'm
trying to install it with Apache 2. One of the dependencies is
HTML-Mason. So I have downloaded
On Mon, Oct 30, 2006 at 02:32:51PM -0500, Paolo Supino wrote:
Hi
I'm running RT version 3.6.1 and I want to add RTFM to it. Looking at
the download page of RTF I saw that there is a major update that is in
RC status. Is it stable enough to use in a production environment or
should I
On Thu, Nov 02, 2006 at 03:56:24PM -0400, Luis Moreno wrote:
Hello RT admins.
I recently upgrade from 3.2.2 to 3.4.5 RT and from RTFM 2.0.4 to RTFM
2.1.40. on a:
Linux 2.6.16-1.2069_FC4smp #1 SMP i386 GNU/Linux
With httpd server:
# /usr/sbin/httpd -v
Server version: Apache/2.0.54
On Fri, Nov 10, 2006 at 10:46:24AM +0530, Tanu Mehrotra wrote:
Hi All
I am using RT3.6.0 . Recently i have noticed that although tickets
visble on MY open tickets are user specific but if we give any ticket
no. on Go To Ticket it displys that ticket information which may or
may not
On Mon, Nov 13, 2006 at 09:31:23AM -0500, Rappaport, Evan wrote:
I am looking at the RT database table for CustomFieldValues and I am
wondering about the SortOrder field. I am trying to create a script
that will automatically add potential values for some custom fields and
I'm not sure
It's time to start thinking about spring training! While we can't fly
you to Florida for an all-expenses paid holiday watching America's
finest baseball teams getting ready to slug it out, we can offer you
world-class RT training.
This comprehensive session will cover:
* RT's
On Nov 15, 2006, at 11:43 AM, John Arends wrote:
I'm also running 3.6.1, and just to test my sanity, I turned off
external authentication, and the logout link came back. I then
turned external auth back on, and it went away.
This issue is there whether I use the 3.4 or 3.5 stylesheet.
Alex Krohn at Gossamer Threads fixed it up locally with the following
snippet. I'm on-site with a client today, but if somebody could clean
it up a little bit (I suspect it needs to load the RT::System saved
searches attribute by something other than id and it needs a wrapper
so that it
Andi,
RT 3.0 is 3 major releases out of date. Any chance you could upgrade to
a more recent release?
On Sat, Nov 25, 2006 at 09:06:19PM +0100, Alex Meier wrote:
I have a problem which makes RequestTracker effectively unusable:
I set up RT on my Debian Sarge using apt-get install, configured
On Mon, Nov 27, 2006 at 05:20:03PM +0100, Uli Staerk wrote:
I get the following error a couple of times a day. It happens randomly
and I can not figure out what exactly causes this error.
Does anyone have an idea what can cause this error?
We never got it suitably tracked down, but I know
RTFM 2.2RC should be a bit easier to tweak...
On Nov 27, 2006, at 4:08 AM, Chris Mason (Lists) wrote:
I have two RT installations, /opt/rt and /opt/rt-second and I need
to install RTFM in /opt/rt-second. I don't see any parameter in the
Makefile that will allow me to change it.
The RTFM
On Nov 27, 2006, at 2:08 PM, Tomasz Wlodek wrote:
Hi experts,
I am playing with RT command line inteface. I try to create and
edit tickets in command line mode. Unfourtunately every time I try
to do something I get an error:
[EMAIL PROTECTED] ~]$ rt comment -m 'response to ticket' 1136
On Nov 27, 2006, at 1:39 AM, [EMAIL PROTECTED] wrote:
Recently, I began to use Request Tracker.
Would you please answer the following questions;
1. ISO-2022-JP for Content-Type.
The system corresponding to ISO-2022-JP is popular in Japan. For
example,
the ratio of the mobile phone which
On Tue, Nov 28, 2006 at 10:58:11AM -0500, Tomasz Wlodek wrote:
Hi experts,
Here is the problem:
When a ticket arrives by e-mail we analyze its contents and based on
appearance of certain words in the ticket we would like to change the
ticket subject to force the incoming ticket to be
It'd be great if you could publish your solution to the wiki so that
others could take advantage of your handywork.
Best,
Jesse
Ok, I will publish it once it is ready. But I have a warning: it'll be in
python...
*grin* That's not a bad thing.
Tom
--
I'm looking for something that will wrap the text - the CSS solutions I've
tried so far don't appear to work across all the major browsers...
We've spent some time on this and the best CSS minds we've talked
to...don't have any good ideas.
___
On Nov 29, 2006, at 6:34 AM, Filip Rembialkowski wrote:
hi all RT users,
at my work we have such setup:
135 queues
49000 tickets
RT 3.4.1 running on
Apache/1.3.33 (Debian GNU/Linux) mod_perl/1.29, Perl 5.8.4
I was running a test for following scenario:
. Connect to web interface
. Login as
Templates can contain perl. I'd probably just stick both of them in
the same template file and put in a check on localtime() and an if
statement...
On Nov 29, 2006, at 10:36 AM, Torsten Brumm wrote:
Hi RT Users,
does anyone have a idea how to create time based templates?!?
Example: From
Also, one important question: all documentation made me believe that
there is a direct migration path (i.e., I don't need to install an
intermediary version) from 3.0.6 to 3.6.1. Is that true?
That's correct.
Goodbye!
--
Luis Motta Campos
Segula Technologies Portugal
On Wed, Nov 29, 2006 at 03:47:37PM -0500, Garret Huntress wrote:
Next question:
Lets say you've had this problem for over a year, and you're users
table is filled with duplicates. Is there any easy way to either
merge these duplicate users or delete the duplicates?
plugin. For the most part, this has been a successful operation. However,
due
to the number of legitimate users, picking out the spam users is not a perfect
science and I've inadvertently removed legitimate users.
This has resulted in a ticket getting mangled...I think. I'm not sure
On Dec 5, 2006, at 7:26 AM, Steve Ison wrote:
Hello,
My RT installation (3.6.1, MySQL 5, Apache 1.3, mod_perl 1.9,
DBIx::SearchBuilder v1.45) has slowed considerably as the number of
tickets has grown. In the MySQL slow query log I see:
# Time: 061205 11:52:19
# [EMAIL PROTECTED]:
this was
fixed...but can't remember
That probably means it can't write sessions to disk. Permissions
problem, most likely.
;-)
Torsten
2006/12/5, Jesse Vincent [EMAIL PROTECTED]:
On Tue, Dec 05, 2006 at 04:18:56PM +0100, Torsten Brumm wrote:
Hi Jesse,
if i'm not completly wrong
On Dec 6, 2006, at 2:18 AM, Torsten Brumm wrote:
Hi Jesse,
i've checked the permissions twice, apache is running as user/group
apache and has more permission in that directory as needed. I
played around a bit and came now to the point, that it works with
fucking IE7 but not in NS7, NS8
On Thu, Dec 07, 2006 at 01:17:16PM +0100, Robert Grasso wrote:
I just discovered
http://rt3.fsck.com/?user=guestpass=guest
and well : it's just as slow as mine, exactly in the SAME way. When you open
the first ticket after
having performed a search, it takes 20 seconds to display the
On Mon, Dec 11, 2006 at 04:37:30PM +0100, Jodok Ole Muellers wrote:
Hello,
We created a custom field for RTFM Articles called Description
which is an textarea that usually contains an HOWTO that gets replied from
our helpdesk to the requestors.
Give the latest RTFM 2.2RC a shot. It has
On Dec 14, 2006, at 7:32 AM, John Arends wrote:
In the RT config file, what is the difference between $DatabaseHost
and $DatabaseRTHost? They both have the same initial value of
localhost. Why are there two values?
DatabaseHost is where should RT find the database
DatabaseRTHost is
Attached is a draft of something like this we did for a customer.I can't promise that it still works, but it likely needs only a little work to be made to go.Patches welcome. (And if I get some success reports, i'll publish it)-j
RT-Extension-TimedWork-0.3.tar.gz
Description: GNU Zip compressed
I'm pleased to announce RT 3.6.2. This release features some fairly
major improvments to customization of the RT at a glance portlet,
as well as a slew of bugfixes and other improvements.
You can, as always, download the latest release of RT at
[The PGP signature on my previous message was invalid. We _always_
sign production releases of RT with the same PGP key I use to sign my
email messages. ]
On Dec 18, 2006, at 5:54 PM, Jesse Vincent wrote:
I'm pleased to announce RT 3.6.2. This release features some fairly
major
On Tue, Dec 19, 2006 at 11:01:18AM -0600, John Arends wrote:
On the global config screen, the link to edit global MyRT settings is
working in the blue tool bar, but the link is bad in the white list area
underneath it.
Thanks. This will be fixed in 3.6.3, which, due to the saved search
On Tue, Dec 19, 2006 at 10:20:12AM -0600, [EMAIL PROTECTED] wrote:
I have applied the 3.6.1 patch referenced by the bug report at
http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=400655. It works. That
patch did make it into the 3.6.2 release, but it appears there is a
different search
On Dec 19, 2006, at 1:25 PM, Nick Metrowsky wrote:
To The Request Tracker Authors:
After looking a bit at the 3.6.2 interface, I have one comment. The
user can configure Request Tracker to display only certain queues
of interest in the Quick Search box. Unfortunately, the same cannot
Can the two of you give RT 3.6.3rc1 a shot to see if it does the right
thing?
On Tue, Dec 19, 2006 at 11:45:36AM -0500, Jay Lee wrote:
[EMAIL PROTECTED] wrote:
I have applied the 3.6.1 patch referenced by the bug report at
http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=400655. It works.
On Tue, Dec 19, 2006 at 03:37:52PM -0500, Jay Lee wrote:
Jesse Vincent wrote:
On Tue, Dec 19, 2006 at 11:01:18AM -0600, John Arends wrote:
On the global config screen, the link to edit global MyRT settings is
working in the blue tool bar, but the link is bad in the white list area
The readme mentions a special post-2.0 upgrade script. Did the output from that
look ok?
--- Original message ---
From: Bill Davis [EMAIL PROTECTED]
Sent: 12/19, 22:49
Thanks Bob ,
Yes I did, ... but it has no effect because there are now no custom fields
listed under
Ruslan has done work to fix outgoing email and internationalization
issues found with 3.6.2. Could folks give 3.6.3rc4 a shot?
Thanks,
jesse
PGP.sig
Description: This is a digitally signed message part
___
.tar.gz
Best,
Jesse Vincent
Best Practical
* several fixes for saved searches on the RT at glance page
* fix for problem a with outgoing email records, we were writing
them even if there were no recipients of a message. This could
result in records of blank email messages
* fix for corrupted
On Thu, Dec 21, 2006 at 04:35:06PM -0800, Dale Bewley wrote:
On Thu, 2006-12-21 at 19:24 -0500, Jesse Vincent wrote:
3.6.3 lets the admin customize the RT at a glance view ;)
Configuration - Global - RT At A Glance
Lets me decide what things to show: MyAdminQueues, MyReminders, etc
On Sat, Dec 30, 2006 at 03:34:40PM +1100, Shen, Tyler wrote:
Does anyone know how I can run multiple instances of RT at a time? For
some reason, I can only run one instance of RT or another, but never
both. There seemed to be some conflicts when apache were loading two
rt3/bin/webmux.pl.
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
RT spring training is fast approaching. In just under 3 weeks, we'll
be offering our intensive day-long session in San Francisco.
For the first time ever, we're offering a 30% last minute discount
for the San Francisco training ONLY.
If you
And of course, I meant 200_7_, not 200_6_. Happy new year, everybody.
On Wed, Jan 03, 2007 at 12:49:03PM -0500, Jesse Vincent wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
RT spring training is fast approaching. In just under 3 weeks, we'll
be offering our intensive day-long
On Thu, Jan 04, 2007 at 06:42:54PM +0200, Theo Kramer wrote:
Hi
So I thought I would spend the silly season upgrading our system from
RT3.0 to R3.4 after having resolved a previous performance problem but
no luck.
System Details as follows
O/S: Ubuntu Dapper
Database: MySQL 5.0.22
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On Jan 5, 2007, at 12:18 PM, Vivek Khera wrote:
On Jan 5, 2007, at 10:43 AM, John Arends wrote:
Does this make sense? Any suggestions on how to handle this in /
etc/aliases? Can I just leave the queue name out?
no, you cannot leave it out.
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Yep. That's a pretty easy CSS change. I'm pretty sure it's been
brought up on the list before.
On Jan 8, 2007, at 8:11 AM, joey wrote:
Hello,
i am using RT 3.6.1. Is it possible to set the whitespace value to
pre
instead of normal, so it
On Mon, Jan 08, 2007 at 12:26:32PM -0700, Josh England wrote:
I keep getting prompted for a password after clicking on any link in
RT. It accepts the password, goes to the page, then asks again on the
next click. I've tried the following from an earlier similar post:
That suggests a
On Mon, Jan 08, 2007 at 03:14:42PM -0800, Kyle Sharp wrote:
I have just attempted a fulltext:word search and have returned zero results.
What do you have in your system, database, RT and apache logs? Are there
any error messages we could use as a hint of what's going wrong?
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
On Jan 10, 2007, at 7:23 AM, Roy El-Hames wrote:
Hi there;
Has any one documented the RT DB schema for 3.6 and willing to
share it ..will save me a lot of time .
There were no schema changes between 3.4 and 3.6.
Best,
Jesse
-BEGIN PGP
The tutorial you're reading was for RT 2.0
On Wed, Jan 10, 2007 at 03:37:27PM +0200, Sergey Osipov wrote:
Hi,
Please, give me advise in following issue.
I had installed an RT 3.7.HEAD under FreeBSD 4.11,
Apache 1.3, Fast_CGI 0.67, perl-5.8.7, MySQL 5.0.12.
When I'm triyng to setup keywords
On Thu, Jan 11, 2007 at 02:57:01PM +, Roy El-Hames wrote:
Hi;
I think my request was mis-understood , what I am actually looking for
is some document with a diagram/or + text of the db schema within RT-3.6.1
Writtng one of those for an illiterate like me takes a long time and I
was
On Thu, Jan 11, 2007 at 05:31:36PM +, Roy El-Hames wrote:
Sorry to be a pain Ruslan, but now I need to know how to convert unix
into ISO ..
I thought :
$newtime = $dateobj-Set( Format = 'ISO',Value = $newunixtime);
The format is what format is it coming _in_ as. You want to look at
On Thu, Jan 11, 2007 at 05:54:24PM +0100, Sven Sternberger wrote:
Sven Hello!
Sven
Sven strange effect in our RT 3.6.1 installation. I entered the following
Sven lines in the web gui as reply:
The problem here is that CPAN looks an awful lot like a standard
message quoting style. And RT uses
On Fri, Jan 12, 2007 at 02:30:05PM +0300, wrote:
Hi all.
Sorry for poor english. :)
You never need apologize for communicating in a language that's not your
native tongue. You, and many, many other rt users do far better in
English than I'd manage in Russian or Spanish, both of which I
On Wed, Jan 03, 2007 at 11:59:46AM +0100, Brian Kjelin Olsen wrote:
Hi
It appears that RT exists in all the Scandinavian languages except Swedish.
We found that RT is translated to Norwegian, Finnish and Danish.
We have therefore decided to translate RT to Swedish, but before we
On Fri, Jan 12, 2007 at 11:35:12AM -0800, Brian Pontz wrote:
New install but using the old database.
That's an upgrade, then ;) Did you run all the database upgrade
scripts?
Brian
___
On Wed, Jan 17, 2007 at 02:03:34PM -0500, Stephen Turner wrote:
Hello,
In Transaction_Overlay.pm, the ContentObj method assumes that the content is
in the transaction's first attachment. This appears not always to be the
case - we have several tickets created through the email interface
- The outgoing mail, which was originally signed in the MUA, includes
the signature as an attachment (signature.asc), but the Content
headers (or MIME information) is modified (as compared to the original
message) meaning that the email arriving at its destination is no
longer a valid
That looks like a translation file issue. What rev of RT are you
running?
On Thu, Jan 18, 2007 at 06:50:43PM +0100, Alessio Fattorini wrote:
When i create a ticket via SelfService i have this Error in Display.html
Id:
Status: Project-Id-Version: RT 3.5.x POT-Creation-Date: 2002-05-02
On Tue, Jan 16, 2007 at 05:54:29PM +0100, Daniel Firvida wrote:
Hi
I have a new installation of RTIR in ubuntu 6.10.
You probably REALLY want to be running RT 3.7 and RTIR 1.9. RTIR 1.1 was
a development branch that never really got all the way there.
The installed versions are
Daniel Firvida wrote:
Well, I will prove the versions that you are saying to me, but in the
web site the last versions that appear are RT3.6.3 (Thu Dec 21 2006)
http://download.bestpractical.com/pub/rt/release/rt-3.6.3.tar.gz and
RTIR-20060309 (Thu Mar 9 2006)
Chorg Heavy Industries wrote:
On 1/23/07, *Torsten Brumm* [EMAIL PROTECTED]
mailto:[EMAIL PROTECTED] wrote:
Hi RT Users,
who is using mod_fastcgi and who mod_fcgi? Can me tell someone the
pros and cons? We are still using mod_fastcgi and we have a lot of
problems. Did
Philip Kime wrote:
We sometimes see get this error when adding multiple attachments when
opening a ticket:
System error
error:
read-open /tmp/o5k2lcYHUS: No such file or directory at
/opt/ActivePerl-5.8/lib/site_perl/5.8.8/MIME/Body.pm line 435.
Anybody seen this? I seems to
I
On Sat, Jan 27, 2007 at 09:29:17AM +0100, Dirk Pape wrote:
Hello,
does anybody have the same performance degration on 3.6.3
SelfService/index.html or do I have to dig into our special configuration??
If the latter, does anybody have a hint where to dig into?
I haven't seen it. It
On Mon, Jan 29, 2007 at 09:41:08AM -0600, John Arends wrote:
I'm somewhat new to perl, but I'm starting to pick up a bit of it. There
are a bunch of custom tasks I want to do to integrate RT with some other
systems. I have been looking for some documentation, but what I saw in
the RT
On Wed, Jan 31, 2007 at 10:04:39AM +1100, Taan Lindemans wrote:
Does anybody else think it would be useful if the Quick Search list
could be modified to include saved searches on a per user basis?
I think that this might want to be another portlet, but I'd love to see
it happen.
This way
Thank you, Kelly. Everyone else's reactions to customer file were
beginning to make me think *I* was nutsabago.
Nope. It's a perfectly reasonable feature request. We've specced it out
for customers several times. To do it reasonably as part of RT
requires that RT own your customer
I can't speak to *everyone* that's wanted it, but I don't know that
that was ever stated that explicitly before -- though I sort of
inferred it.
We'd probably model it as RT groups, so that you could usefully model
who's part of which customer. The big hard bits are probably setting
On Fri, Feb 02, 2007 at 04:47:11PM +0100, Torsten Brumm wrote:
The only thing i found sometimes are messages: Mysql server has gone away,
but this is causing not in all cases the problems. Nightly, without RT
usage, the connections from FastCGI are timing out and don't connect
On Tue, Feb 06, 2007 at 12:27:13PM -0800, John H. Nyhuis wrote:
Greetings,
We have several scripts that send problem reports to our RT system.
When RT receives these, we do want it to produce a ticket, but we do
not
want it to send any sort of response mail.
fname lname wrote:
Im getting an error when i go to the global / RT at a glance error .
error: Can't call method Content on an undefined value at
/usr/share/rt3/html/Admin/Global/MyRT.html line 50.
context:
(Apologies if this has already been answered (possibly by me, even). I'm
on a
Peter Wood wrote:
Greetings,
We've got a spreadsheet (hand-produced, not created by RT) that has a
number of projects which we would like to convert into RT tickets. I've
searched the RT users mailing list to see if anyone has attempted
something like this, and I have found a few messages
Alison Downie wrote:
I am trying to upgrade from 3.0.8 to 3.6.1 and it all looked OK apart
from not being able to see any Custom Fields when I display a ticket.
Despite giving myself the appropriate rights (AdminCustomField etc) I
cannot perform any configuration on them either. I am running
On Fri, Feb 09, 2007 at 03:32:48PM -0500, Joe Casadonte wrote:
Is there a way in 3.6.3 for a user to revert back to the default query
and query results for the At a glance portlets? Thanks!
Sure thing. There should be a reset button on their RT at a glance
preferences page.
Best,
Jesse
On Wed, Feb 14, 2007 at 10:41:11AM +0100, Peer Michael wrote:
I never get a response to this problem. Any idea?
Ruslan did reply. It's fixed in newer releases. But don't worry about
the issue. It's harmless.
Michael Peer
-Original Message-
From: [EMAIL PROTECTED]
On Feb 14, 2007, at 4:02 PM, Joe Casadonte wrote:
Would this be easy to hack in? I haven't touched the schema at
all, so I don't know what's involved
It's certainly possible with the architecture. What are you looking
to use it for?
Best,
Jesse
--
Regards,
joe
Joe Casadonte
On Thu, Feb 15, 2007 at 12:54:18PM +0100, Torsten Brumm | Kuehne + Nagel wrote:
Billing!
If you have a big system for several company's and so on, then you can use
this option for billing information and so on!
Can you be more specific? What data do you want to track?
On Thu, Feb 15, 2007 at 09:08:45AM -0500, Joe Casadonte wrote:
On 2/15/2007 3:06 AM, Jesse Vincent wrote:
On Feb 14, 2007, at 4:02 PM, Joe Casadonte wrote:
Would this be easy to hack in? I haven't touched the schema at all,
so I don't know what's involved
It's certainly
On Feb 15, 2007, at 3:36 PM, Joe Casadonte wrote:
On 2/15/2007 9:15 AM, Jesse Vincent wrote:
Specifically, I'm looking to set up a queue owner who gets
notified of new tickets, but is not added as a Cc or AdminCc to
the ticket itself.
For that, create an On Create, Notify Other
On Fri, Feb 16, 2007 at 06:45:21PM +0100, Raphael Berlamont wrote:
Hello list,
I'm doing a fresh install of RT3.6.3 on an updated Fedora 6. The version
of Text::Quoted is version 1.10, and it seems that make testdeps is
returning something that it shouldn't :
Text::Quoted 1.3...MISSING
On Feb 19, 2007, at 5:10 PM, Christopher Smith wrote:
We have an RT server that was initially rooled out as a test/
evaluation, using a WebBaseURL of http://rt.sub.domain.com.
As these things often do, it's become important. As part of a
move to a new server, I'd like to change the
On Feb 19, 2007, at 6:00 AM, Torben Nehmer wrote:
Hello everybody,
thanks for the answers so far, I'm starting to get a grasp at the
problems now.
-- On 2007-02-14 James Moseley wrote:
Torben, without doing the research, I am not even sure if the RT
code knows
how to parse html email.
On Feb 13, 2007, at 7:26 PM, Joe Casadonte wrote:
If I don't give non-privileged users the ShowTicket right, then
they cannot see their own tickets. If I do, then they can see
*any* ticket (by using the Goto Ticket box). Is there a happy
medium? I am doing this via Global - Group
On Thu, Feb 22, 2007 at 12:39:25PM +0100, Dirk Pape wrote:
Hello,
since rt 3.6.3 now produces XHTML 1.0 strict with CSS2, I wonder if
anyone has already adjusted RTFM to do the same. Otherwise you produce
mixed HTML/XHTML in many pages, where RTFM-Callback are integrated.
I just
On Fri, Feb 23, 2007 at 01:47:07PM +0200, Subredu Manuel wrote:
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Hash: SHA1
Hi,
we have a more 'special' need. We want for a given queue for change the
Subject from [$RT::rtname # id] subject into [US # id] subject .
Does anybody knows a safe way to
On Fri, Feb 23, 2007 at 10:12:20AM -0500, Yen-Nhi Vo (QA/EMC) wrote:
Hi,
I have the following group rights for a queue without the TakeTicket right,
but somehow the user still has permission to take tickets under that queue.
ModifyTicket
Is it a know bug or a misconfiguration?
On Wed, Feb 28, 2007 at 04:43:49PM -0500, Dmitri Tikhonov wrote:
Jesse Vincent wrote:
What would you like to do/see done as part of a RT summer of code
project?
Hi Jesse,
How about improving performance for very large databases (I am talking
millions of tickets)? There are a couple
On Mar 3, 2007, at 2:45 AM, Jamie A Lawrence wrote:
Hi, all -
I just set up RT 3.6.3 with RTFM (2.0.4, I think, but whatever the
latest production was about a week ago).
Everything's fine (fully functional, and mostly already in use),
save one thing. Anchors in the 'Links' sections all
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