Re: [Wikitech-l] The bugtracker problem, again

2012-05-24 Thread Mark A. Hershberger
Andre Klapper andre_klap...@gmx.net writes: Can I (average user) add myself to that default CC list for a component (I am not aware of any way), or do I need to first need to find out that default CC exists, somehow find out who and how to contact for getting added to it (and then somebody

Re: [Wikitech-l] The bugtracker problem, again

2012-05-22 Thread K. Peachey
We don't assign that group automatically anymore by default afaik. ___ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l

Re: [Wikitech-l] The bugtracker problem, again

2012-05-22 Thread Krinkle
On May 22, 2012, at 12:17 AM, Tomasz Finc wrote: We tried the milestones and they were worse then tracking bugs. Sharing urls like this

Re: [Wikitech-l] The bugtracker problem, again

2012-05-22 Thread Platonides
On 22/05/12 01:34, Thehelpfulone wrote: I thought all users had editbugs, but there are 15525 users in total and 14573 users in the editbugs group. I imagine this right assigning must be automatic, so does anyone know why there's a discrepancy between those numbers? It stopped being

Re: [Wikitech-l] The bugtracker problem, again

2012-05-22 Thread Rob Lanphier
On Tue, May 22, 2012 at 2:05 AM, Krinkle krinklem...@gmail.com wrote: On May 22, 2012, at 12:17 AM, Tomasz Finc wrote: We tried the milestones and they were worse then tracking bugs. Sharing urls like this

Re: [Wikitech-l] The bugtracker problem, again

2012-05-21 Thread Mark A. Hershberger
Krinkle krinklem...@gmail.com writes: TL;DR: Reduce number of fields in our BugZilla. Simplify access to search filters. I talked for a bit about this with Krinkle today. I think part of the problem with the complexity of the fields (and, yes, Bugzilla fields are too complicated) comes from

Re: [Wikitech-l] The bugtracker problem, again

2012-05-21 Thread Tomasz Finc
On Mon, May 21, 2012 at 2:25 PM, Mark A. Hershberger m...@wikimedia.org wrote: The Developer works with the Director to help the Director develop reasonable timelines.  Bugzilla's Milestones and the priority within a Milestone are especially suited for this. We tried the milestones and they

Re: [Wikitech-l] The bugtracker problem, again

2012-05-21 Thread Roan Kattouw
On Mon, May 21, 2012 at 3:17 PM, Tomasz Finc tf...@wikimedia.org wrote: On Mon, May 21, 2012 at 2:25 PM, Mark A. Hershberger m...@wikimedia.org wrote: The Developer works with the Director to help the Director develop reasonable timelines.  Bugzilla's Milestones and the priority within a

Re: [Wikitech-l] The bugtracker problem, again

2012-05-21 Thread Chad
Yeah but its a PITA. -Chad On May 21, 2012 6:25 PM, Roan Kattouw roan.katt...@gmail.com wrote: On Mon, May 21, 2012 at 3:17 PM, Tomasz Finc tf...@wikimedia.org wrote: On Mon, May 21, 2012 at 2:25 PM, Mark A. Hershberger m...@wikimedia.org wrote: The Developer works with the Director to

Re: [Wikitech-l] The bugtracker problem, again

2012-05-21 Thread Tomasz Finc
+1 If you guys can make it work then let the mobile team know. Otherwise were sticking with what works for us. --tomasz On Mon, May 21, 2012 at 3:35 PM, Chad innocentkil...@gmail.com wrote: Yeah but its a PITA. -Chad On May 21, 2012 6:25 PM, Roan Kattouw roan.katt...@gmail.com wrote: On

Re: [Wikitech-l] The bugtracker problem, again

2012-05-21 Thread Thehelpfulone
On 21 May 2012 23:25, Roan Kattouw roan.katt...@gmail.com wrote: You can share your saved searches. I don't remember how it's done, but I seem to have searches in my list that were shared by Antoine and Sumana. Example URL:

Re: [Wikitech-l] The bugtracker problem, again

2012-05-21 Thread Thehelpfulone
On 22 May 2012 00:26, Thehelpfulone thehelpfulonew...@gmail.com wrote: Try https://bugzilla.wikimedia.org/userprefs.cgi?tab=saved-searches - you want to share with a group editbugs as this is the user group that all users are put into. I thought all users had editbugs, but there are 15525

Re: [Wikitech-l] The bugtracker problem, again

2012-05-15 Thread Oliver Keyes
On Mon, May 14, 2012 at 4:46 PM, Diederik van Liere dvanli...@gmail.comwrote: I don't think we should aim to cater to non-developers at all. The changes that a non-developer finds a real bug are very very small (in my previous life as an academic I have done a lot of research on Bugzilla and

Re: [Wikitech-l] The bugtracker problem, again

2012-05-15 Thread Andre Klapper
Hi, On Mon, 2012-05-14 at 04:55 +0200, Krinkle wrote: Assignee should be empty by default, only set when going to be worked on. Current Default assignee should in most cases be default CC. Then we won't need status ASSIGNED anymore (which is currently often forgotten, but due to the default

Re: [Wikitech-l] The bugtracker problem, again

2012-05-15 Thread Daniel Andre
In the bug genie, we've added functionality called teams to address these kind of needs. Anyone can be a member of any number of teams, and teams can be assigned to almost all the fields a user can, such as owner/assignee, etc. This goes for both issues, projects, components and more. This makes

Re: [Wikitech-l] The bugtracker problem, again

2012-05-15 Thread Mark A. Hershberger
Andre Klapper andre_klap...@gmx.net writes: 2) As far as I understand I am currently unable to follow development (means: all bugmail) for a specific component or product that interests me as a volunteer / potential future contributor. Somebody please correct me if I am wrong. You can have

Re: [Wikitech-l] The bugtracker problem, again

2012-05-15 Thread Andre Klapper
On Tue, 2012-05-15 at 09:33 -0400, Mark A. Hershberger wrote: Andre Klapper andre_klap...@gmx.net writes: 2) As far as I understand I am currently unable to follow development (means: all bugmail) for a specific component or product that interests me as a volunteer / potential future

Re: [Wikitech-l] The bugtracker problem, again

2012-05-15 Thread Chad
On Sun, May 13, 2012 at 10:55 PM, Krinkle krinklem...@gmail.com wrote: TL;DR: Reduce number of fields in our BugZilla. Simplify access to search filters. [snip] I'm convinced all other fields can be done without and removing them will improve the workflow of the developers and the

Re: [Wikitech-l] The bugtracker problem, again

2012-05-15 Thread Martijn Hoekstra
On Tue, May 15, 2012 at 4:31 PM, Chad innocentkil...@gmail.com wrote: On Sun, May 13, 2012 at 10:55 PM, Krinkle krinklem...@gmail.com wrote: TL;DR: Reduce number of fields in our BugZilla. Simplify access to search filters. [snip] I'm convinced all other fields can be done without and

Re: [Wikitech-l] The bugtracker problem, again

2012-05-15 Thread Platonides
On 14/05/12 18:19, Risker wrote: Martijn is on to something here. I write as a non-developer who has identified bugs and has been pressed to report them via Bugzilla, despite the fact that I feel very much out of my depth there. For those of us who can report problems but not solve them

Re: [Wikitech-l] The bugtracker problem, again

2012-05-15 Thread Antoine Musso
Le 15/05/12 16:43, Martijn Hoekstra a écrit : snip Wut, there are MediaWiki installations runing on HP-UX? And we have developers equipped to work on bugs for that platform? It is not that much a problem. You have the full suite of GNU tools packaged for HP-UX as well as most popular OSS

Re: [Wikitech-l] The bugtracker problem, again

2012-05-14 Thread Gerard Meijssen
Hoi, MantisBT is localised at translatewiki.net. Given that we are talking about software to be used by the Wikimedia Foundation, it is a VERY important consideration. It beats hands down other software like MathJax that is considered to be usable and is not ieven internationalised. Thanks,

Re: [Wikitech-l] The bugtracker problem, again

2012-05-14 Thread Daniel Andre
Disclaimer: I'm the lead developer of the bug genie ( http://www.thebuggenie.com), which was marked for consideration last time this issue was discussed. This is also one of the main reasons I'm following this thread. I don't think you'll ever find a finished bug-/issue-tracking solution that

Re: [Wikitech-l] The bugtracker problem, again

2012-05-14 Thread Ryan Lane
I don't think you'll ever find a finished bug-/issue-tracking solution that caters just as well for newbies and developers. The main reason is (of course?) that most issue tracking software is written for developers, by developers with little or no experience or thought as to what makes a good

Re: [Wikitech-l] The bugtracker problem, again

2012-05-14 Thread David Gerard
On 14 May 2012 09:10, Ryan Lane rlan...@gmail.com wrote: I'd like to go one step further. There is not a single good bug/issue tracking system in existence. Yes, I'm completely serious too. I've come to believe that it's impossible to make one that anyone will be happy with. That includes

Re: [Wikitech-l] The bugtracker problem, again

2012-05-14 Thread Platonides
Much appreciated, Daniel. ___ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l

Re: [Wikitech-l] The bugtracker problem, again

2012-05-14 Thread Diederik van Liere
I don't think we should aim to cater to non-developers at all. The changes that a non-developer finds a real bug are very very small (in my previous life as an academic I have done a lot of research on Bugzilla and developer productivity and it's based on that experience that I am making this

Re: [Wikitech-l] The bugtracker problem, again

2012-05-14 Thread Martijn Hoekstra
Thats actually quite an interesting thought, and it could well be true, even if it is the opposite of the Wiki philosophy. On the other hand, it might also be true that non-developers do find bugs, but fail to report them exactly because of the BZ user experience. It's quite important that

Re: [Wikitech-l] The bugtracker problem, again

2012-05-14 Thread Risker
Martijn is on to something here. I write as a non-developer who has identified bugs and has been pressed to report them via Bugzilla, despite the fact that I feel very much out of my depth there. For those of us who can report problems but not solve them (other than to test solutions), a simpler

Re: [Wikitech-l] The bugtracker problem, again

2012-05-14 Thread Steven Walling
On Mon, May 14, 2012 at 9:19 AM, Risker risker...@gmail.com wrote: On a side note, Bugzilla is also used not just to report bugs but to request enhancements and/or activation of extensions. This can be the developer equivalent of walking through a field of landmines, as many are not familiar

Re: [Wikitech-l] The bugtracker problem, again

2012-05-14 Thread Mark A. Hershberger
David Gerard dger...@gmail.com writes: It occurred to me wouldn't it be nice if Linus Torvalds had decided he really needed bug tracking done right and written a solution. He didn't write a solution, but he did rant: http://yarchive.net/comp/linux/bug_tracking.html You do not want Linus

Re: [Wikitech-l] The bugtracker problem, again

2012-05-14 Thread Mark A. Hershberger
MZMcBride z...@mzmcbride.com writes: Mark H. and I have had previous discussions about generally improving user feedback tools. I haven't stopped thinking about these and even discussed it some with Summana last week. Even if it just guided the user to the appropriate place. Help wizard,

Re: [Wikitech-l] The bugtracker problem, again

2012-05-13 Thread MZMcBride
Steven Walling wrote: Moodbar was not built to be a general purpose issue reporting tool. And definitely not something that could or should replace an issue tracker. It is designed only for asking newcomers whether they are having a generally positive or negative experience and why, so that we

Re: [Wikitech-l] The bugtracker problem, again

2012-05-13 Thread Helder Wiki
On Sat, May 12, 2012 at 3:40 PM, MZMcBride z...@mzmcbride.com wrote: My notes on a better approach to this problem are here: https://en.wikipedia.org/wiki/Wikipedia:Kvetch. There are associated bugs scattered around as well. For the record, the script

Re: [Wikitech-l] The bugtracker problem, again

2012-05-13 Thread Platonides
On 12/05/12 18:17, David Gerard wrote: Discussion on Oliver Keyes' blog: http://quominus.org/archives/714 He's coming from the perspective of liaison with newbies. Read the comments. I have to say it's the first time I met him. I'll try to summarise his points below with my comments:

Re: [Wikitech-l] The bugtracker problem, again

2012-05-13 Thread phoebe ayers
On Sun, May 13, 2012 at 9:26 AM, Platonides platoni...@gmail.com wrote: On 12/05/12 18:17, David Gerard wrote: Discussion on Oliver Keyes' blog:     http://quominus.org/archives/714 He's coming from the perspective of liaison with newbies. Read the comments. I have to say it's the first

Re: [Wikitech-l] The bugtracker problem, again

2012-05-13 Thread Helder Wiki
On Sun, May 13, 2012 at 2:23 PM, phoebe ayers phoebe.w...@gmail.com wrote: If there's any way to tie the login to SUL that would be cool, but just providing more explanatory messages would be helpful! This would be https://bugzilla.wikimedia.org/show_bug.cgi?id=29853 which is a duplicate of

Re: [Wikitech-l] The bugtracker problem, again

2012-05-13 Thread Krinkle
TL;DR: Reduce number of fields in our BugZilla. Simplify access to search filters. See also https://www.mediawiki.org/wiki/Bugzilla which covers a fair bit for newbies. Doesn't make BugZilla better, but it does offer a guide for new users. Regarding target audience. I think it is fair to say

Re: [Wikitech-l] The bugtracker problem, again

2012-05-13 Thread K. Peachey
On Mon, May 14, 2012 at 12:55 PM, Krinkle krinklem...@gmail.com wrote: I'm convinced all other fields can be done without and removing them will improve the workflow of the developers and the Bugmeister. Including, but not limited to: - Platform (Hardware/OS) - See also - Web browser - URL

Re: [Wikitech-l] The bugtracker problem, again

2012-05-13 Thread Krinkle
On May 14, 2012, at 5:04 AM, K. Peachey wrote: On Mon, May 14, 2012 at 12:55 PM, Krinkle krinklem...@gmail.com wrote: I'm convinced all other fields can be done without and removing them will improve the workflow of the developers and the Bugmeister. Including, but not limited to: - Platform

[Wikitech-l] The bugtracker problem, again

2012-05-12 Thread David Gerard
Discussion on Oliver Keyes' blog: http://quominus.org/archives/714 He's coming from the perspective of liaison with newbies. Read the comments. (I will note that Antoine Musso was right in the previous discussion that Mantis has a nice, friendly interface. I myself was most displeased to

Re: [Wikitech-l] The bugtracker problem, again

2012-05-12 Thread MZMcBride
David Gerard wrote: Discussion on Oliver Keyes' blog: http://quominus.org/archives/714 He's coming from the perspective of liaison with newbies. Read the comments. (I will note that Antoine Musso was right in the previous discussion that Mantis has a nice, friendly interface. I

Re: [Wikitech-l] The bugtracker problem, again

2012-05-12 Thread David Gerard
On 12 May 2012 19:40, MZMcBride z...@mzmcbride.com wrote: You quickly run into an issue of scope, though. What should be flagged as a user content issue? What's a technical or software issue? What's a legal issue? And depending on the answer, there may be vastly different areas where to stick

Re: [Wikitech-l] The bugtracker problem, again

2012-05-12 Thread Steven Walling
On Sat, May 12, 2012 at 11:40 AM, MZMcBride z...@mzmcbride.com wrote: Mark H. and I have had previous discussions about generally improving user feedback tools. The Wikimedia Foundation's approach seems to largely consist of a giant feedback bar with giant colorful faces (no, seriously:

Re: [Wikitech-l] The bugtracker problem, again

2012-05-12 Thread K. Peachey
On Sun, May 13, 2012 at 4:40 AM, MZMcBride z...@mzmcbride.com wrote: Interesting post. Can probably be summed up technical tool doesn't work well for non-techies. Film at 11. Mark H. and I have had previous discussions about generally improving user feedback tools. The Wikimedia Foundation's

Re: [Wikitech-l] The bugtracker problem, again

2012-05-12 Thread David Gerard
On 12 May 2012 21:25, K. Peachey p858sn...@gmail.com wrote: (I personally like BugZilla, Out of all the bug reporting systems i've used as a semitechnical person, I think it has the right mix of stuff for unadvanced and stuff for advanced users on the submission pages [and other areas])

Re: [Wikitech-l] The bugtracker problem, again

2012-05-12 Thread K. Peachey
On Sun, May 13, 2012 at 6:38 AM, David Gerard dger...@gmail.com wrote: We're complaining about the reporting. How is Bugzilla for connecting developers and bugs? How do developers actually get connected to problems? Particularly problems where the reporter isn't clear on the component.