Exactly the "productive new management methodology" Gervas describes is described in detail in my book Human Interactions ("the breakthrough that changes the rules of business" - Peter Fingar, "the overarching framework for 21st century business technology" - bptrends.com, etc - more reviews and other info available online).

This is the reason for my personal interest in SOA, btw - my R&D focus is human collaborative work, but I have always thought this field would inevitably converge with SOA via a common management approach - and quite possibly a common toolset.  My recent blog series on BPM futures explains some aspects of what such a toolset may look like.

Sorry for the billboarding!  I am not selling products here, though, just showing where to find ideas and free software tools :-)
-- 

All the best
Keith

http://keith.harrison-broninski.info
Gervas Douglas wrote:
It occurs to me that there is another advantage to JP's vision which
is outside the restricted scope of technology, and that is by viewing
each department and individual as a service provider bound by such
agreements as service contracts or SLAs, one provides the tools of
accountability and therefore a justification for their role.

Too often in companies there is a division in perception between
revenue contributors and resource consumers.  Come a period of
financial stress (which at some stage is almost inevitable), the
all-powerful CFO proves he is not a boring bean-counter by wielding an
axe.  Everyone seeing this coming starts getting a bit jittery. 
Fingers point inevitably at the underperformers (e.g. salespeople who
are under-target for the quarter) or resource consumers (e.g. admin.
and sometimes marketing).  The axe swings.  Sometimes it swings
counter-productively for the simple reasons that assessments are
oftern too short-term and because of a lack of appreciation of the
value of roles.

I feel that JP's approach could be developed into a productive new
management methodology.  Hey, and then SOA-as-software could provide
the tools to support it.


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