I concur with J.P. et al, compliant to what? There are a couple of 
groups that have tried (or are trying) to address: what is SOA, but 
no consensus yet.

Looking at the standards bodies is a good starting point, but not 
conculsive either as the body of standards related to SOA are often 
competing and just too many to contemplate.

But if the CRM product states that it is SOA compliant, what they 
probable mean is that you can access the CRM "engine" via web 
services. What you should investigate is: what sort of interfaces do 
they provide? Do they comply with industry standards (e.g. WS-I 
profile).

Sometimes the vendor simply offers you a massive API enabled by web 
services, which may not really be SOA at all. At this point, you 
should ask them if they have a coarser grained interface that you 
can interface with.

If you plan to use the CRM as a service, you should ask them how it 
would integrate into your anticipated or existing SOA architecture.

Hope this helps.

--cheers
Suhayl


--- In [email protected], Teresa Jones 
<[EMAIL PROTECTED]> wrote:
>
> I agree that in this context it was pure marketing speak and I 
shall be
> leaving that claim well out of my review of the product. 
> 
>  
> 
> However, I think that the point that Todd raised was important - 
if an
> application vendor can say "yes, we have all these services 
available in our
> application, and you can use them directly if you wish" it could 
be a
> valuable consideration if a potential buyer wanted to be able to 
pick and
> choose the services that they actually wanted to use. But how 
could a vendor
> actually claim this? I know that at least one apps vendor is now 
looking at
> things like the OAGIS standards for 'business objects' and 
starting to use
> these. Is this the way forward?
> 
>  
> 
> Teresa
> 
>  
> 
>  
> 
>   _____  
> 
> From: Mark D. Carlson [mailto:[EMAIL PROTECTED] 
> Sent: 27 June 2007 18:04
> To: [email protected]
> Subject: RE: [service-orientated-architecture] SOA-compliant
> 
>  
> 
> For this term to have meaning one would have to ask "Compliant 
according to
> what defined standard or specification?".  If I assert that a Web 
Service is
> compliant with WS-I Basic Profile 1.0, that assertion can be 
tested either
> manually by reviewing its characteristics against the published 
rules or in
> an automated fashion using one or more tools.  In short, my 
compliance claim
> could be verified.  
> 
>  
> 
> This vendor's claim of "SOA compliance" can neither be proved nor 
disproved
> in absence of some finite set of compliance tests or at least a 
widely
> agreed upon specific definition.  Their claim is like 
claiming "object
> orientation compliant" or "distributed computing compliant" 
or "client
> server compliant".  It is a marketing construct and useless for 
any real
> evaluation of their product.
> 
> Thanks, 
> 
> Mark 
> 
>  
> 
>   _____  
> 
> From: [email protected]
> [mailto:[EMAIL PROTECTED] On Behalf 
Of Teresa
> Jones
> Sent: Wednesday, June 27, 2007 9:30 AM
> To: [email protected]
> Subject: [service-orientated-architecture] SOA-compliant
> 
>  
> 
> I'm currently looking at a CRM product that the vendor claims is
> 'SOA-compliant' yet it is also claimed to be an n-tier 
architecture. A
> quick search on the concept of SOA-compliance brought up this 
article:-
> http://blogs.
> <http://blogs.ittoolbox.com/eai/engineering/archives/my-soa-
compliant-toaste
> r-and-cell-phone-7362>
> ittoolbox.com/eai/engineering/archives/my-soa-compliant-toaster-
and-cell-pho
> ne-7362
> which was quite fun!
> I suspect that the CRM vendor concerned actually means that you can
> integrate with it using web services....
> Question for the group - can an application be regarded as
> SOA-compliant? Or is that rather a meaningless phrase?
> thanks
> Teresa 
> 
>  
> 
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