> Call their technical support 532 2300 IIRC.
>
> They're responsible for at least a minimal level of service, and they've
> had all kinds of problem lately. Yet, they _still_ need to know that you
> notice it. They had a problem with my brother's lines that took them like
> 4 days to resolve -- he also got reimbursed for the downtime (a minimum
> concession if you ask me).
All this cablemodem talk reminds me of when I got one in Lawrence, KS 2 or 3
years ago now. Horrible problems for at least a year, and then shoddy to
barely-acceptible service from there on out. It seems like some of the
installed Cablemodems in California are really nice, but friends of mine
around the country have experienced a lot of trouble with cablemodems.
Hopefully Time Warner will get it together here.
And now to my question - does anyone on this list have ADSL, or know someone
who does? I've called around, and it's availible a couple places I am
considering moving, but I'd really like to know how it performs. I'd just as
soon not pay their hardware costs and sign a year contract to get my install
fee waved only to find out that the service is horrible. Right now though,
it seems like taking a chance on that might be better than dealing with a
cablemodem.
Tom
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