On Mon, Oct 24, 2011 at 6:32 PM, Vijay Anand <vi...@vijayanand.name> wrote:
> Ive exhausted all my resources. Their twitter id is handled by some gorilla, > i am assuming. Their only response was that they "sensed" i didnt have a good > customer experience. Called the Akosha guys to handle the situation, they dug > up some high profile contacts, got someone from airtel to call, but two days > later the verdict is that "the billing system has logged usage Sir". I dont > know how to break it to them that if we had exhausted our 50GB limit, and > dropped to the 256kbps plan that they call an excuse for broadband, how it is > even possible to download 70GB of data in 5 days, but logic is out of the > window at this point. > > I am at my final point, before i talk to lawyers to file a case in consumer > court. Silk listers, what would you suggest? Is this after you've had a chat with their Nodal officers/offices ? Most ISPs have, at one time or the other, done this, Airtel reasonably more in recent times. The folks at the Nodal offices are generally patient enough to give a hearing and provide a resolution. -- sankarshan mukhopadhyay <http://sankarshan.randomink.org/blog/>
