On 24-Oct-2011, at 6:37 PM, Sankarshan Mukhopadhyay <sankarshan.mukhopadh...@gmail.com> wrote:
> On Mon, Oct 24, 2011 at 6:32 PM, Vijay Anand <vi...@vijayanand.name> wrote: > >> Ive exhausted all my resources. Their twitter id is handled by some gorilla, >> i am assuming. Their only response was that they "sensed" i didnt have a >> good customer experience. Called the Akosha guys to handle the situation, >> they dug up some high profile contacts, got someone from airtel to call, but >> two days later the verdict is that "the billing system has logged usage >> Sir". I dont know how to break it to them that if we had exhausted our 50GB >> limit, and dropped to the 256kbps plan that they call an excuse for >> broadband, how it is even possible to download 70GB of data in 5 days, but >> logic is out of the window at this point. >> >> I am at my final point, before i talk to lawyers to file a case in consumer >> court. Silk listers, what would you suggest? > > Is this after you've had a chat with their Nodal officers/offices ? > Most ISPs have, at one time or the other, done this, Airtel reasonably > more in recent times. The folks at the Nodal offices are generally > patient enough to give a hearing and provide a resolution. > I did try reaching out to the nodal officer (have also mailed AND faxed a letter to them, no response yet on that). When i did get him on phone, He cut me off and gave me a number to call and that led to 198, into the land of the IVR maze which is far complicated than pan's labrynth to tread through. > -- > sankarshan mukhopadhyay > <http://sankarshan.randomink.org/blog/> >
