Jordan, The emails you called lectures are not that, but good sage advice, not from users, but the actual developers of the components you are having trouble with. If you listen to them, and describe the issue you are having in the manner they are requesting, you will get the best possible support available, from the proverbial horsed mouths.
However, they need to see EXACTLY what is going on. >From what I can summarize, You have a new 4.0.4 system. It has an ITSP, and calls to that ITSP work. You have soft clients on extension on the system, that are not external to the local network, and you can call from phone to phone, and to the ITSP trunks. You describe remote workers - how are they configured - Give IP address information, proxie information, setting on the system, nat configs, etc. Go into the /var/log/sipxpbx directory and delete all of the log files. Then make a few test calls with the issue you are having. In that same directory, run merge-logs. This will create a merged.xml file. Go to Diagnostics, Snapshot, and take a snapshot of your system. Put the snapshot and merged.xml file on a server where they can be accessed and send your description to this list with links to those files. You will get a long way with that, as they can see what is happening with the calls, and the configuration that they are using for those calls. Also, download SIPVIEWER, you can follow the calls from that program with the Merged.xml file. Hopefully this email has helped you speak sipXecs voip support. Don't get frustrated, they don't want to waste their time or yours, but their view of this issue is like looking at a bowling ball, while we stare at marbles. Good luck to you. -----Original Message----- From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of M. Ranganathan Sent: Friday, November 20, 2009 8:35 PM To: Jordan Turner Cc: sipx-users@list.sipfoundry.org Subject: Re: [sipx-users] sipX Bridge On Fri, Nov 20, 2009 at 11:24 PM, Jordan Turner <jordan.turner1...@yahoo.com> wrote: > With a non-configured brand new system except for users and SIP Trunk being enabled, my remote workers cannot call each other. It connects to sipX but the message says it cannot reach the extension. If my softphones are inside the office, then I can call each softphones by extension. > > The only time my remote workers can call each other is when I remove the default sipXbridge-1 and create another SBC and Internet calling uses this new SBC. > > I think I'll make screencast using Camtasia for you to see my configs - I would not doubt an err on my part, but I just needed guidance not lecture from previous response by another user. Your description of the behavioral aspects of the problem is clear but there is not enough information to begin to be of help. Screen shots are of no use. A sipx-snapshot is not the same as a screen shot. There is a "problem reporting" section on the sipxbridge wiki page. Please follow it and mail a sipx-snapshot. Ranga. -- M. Ranganathan _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
