That's what I thought initially too, so I set up a brand new box and actually 
took the phone system down and switched and made sure I didn't start out with 
the fully qualified domain name. It still has the same problem. 

Setting it up initially for the domain name should have set the realm to that 
right?

Sent: Friday, December 11, 2009 2:12 PM
To: Lara Johnson
Cc: sipx-users@list.sipfoundry.org
Subject: RE: [sipx-users] 4.0.2 Remote users & Authentication Realm problem

On Fri, 2009-12-11 at 13:26 -0500, Lara Johnson wrote: 

> Hopefully this helps. I don't know what else to try to look at.

I think your problem is that you've gotten your 'realm' out of sync.

Everyone has to be using the same value - all your servers, all your
phones both inside and outside.

The realm returned in the challenge your outside phone couldn't answer
was not the same as your domain name.  By default, those values are the
same, but if you set a system up with one domain name and then change it
to something else, the realm doesn't get changed.



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