http://sipx-wiki.calivia.com/index.php/Troubleshooting_Polycom_SoundPoint_Phone
You need to also make sure the tftp server is installed (sipxconfig-tftp). If the phone is on a remote network with NAT between the server and the phone, you'll want to acknowledge that and use ftp instead, which will require some firewall work. On Sun, Jan 3, 2010 at 3:51 PM, Dan McDaniel <d...@dm3.us> wrote: > From what I can tell on the Polycom website the SP 501 phones only go up > to the 4.1.4 bootrom. I'm currently using 4.1.2 with 3.1.2 firmware. > > I can see the boot server name being passed in the dhcp offer: > Option: (t=66,l=11) TFTP Server Name = "my-sipx-system" > > I just connected with a tftp client from an other system and tried to > fetch a file. I get "transfer timed out." > > On Sun 03.Jan.10 14:13, Tony Graziano wrote: > >Does bootrom 4.2 work for your model phone? What bootrom is it using now? > > > >Do you have tftp being pushed to the phone via dhcp (option 66)? > >============================ > >Tony Graziano, Manager > >Telephone: 434.984.8430 > >Fax: 434.984.8431 > > > >Email: tgrazi...@myitdepartment.net > > > >LAN/Telephony/Security and Control Systems Helpdesk: > >Telephone: 434.984.8426 > >Fax: 434.984.8427 > > > >Helpdesk Contract Customers: > >http://www.myitdepartment.net/gethelp/ > > > >----- Original Message ----- > >From: sipx-users-boun...@list.sipfoundry.org > ><sipx-users-boun...@list.sipfoundry.org> > >To: sipx-users@list.sipfoundry.org <sipx-users@list.sipfoundry.org> > >Sent: Sun Jan 03 14:08:18 2010 > >Subject: Re: [sipx-users] Polycom firmware upgrade > > > >Thanks for the replies. > > > >I cleaned out the tftp directory and uploaded the new files using the > >device-files menu. I'm using 3.1.3c split with bootrom 4.1.4. I > >activated the files and then rebooted the phone. It still did not pick > >up the new firmware. > > > > > >On Sun 03.Jan.10 13:12, Tony Graziano wrote: > >>Everything. That si "NOT" the way to do that. > >> > >>1. Undo what you did. > >>2. Have the ZIP file from Polycom with the firmware version. > >> > >>http://sipx-wiki.calivia.com/index.php/Managing_Device_Firmware > >> > >><http://sipx-wiki.calivia.com/index.php/Managing_Device_Firmware>3. > >>Deactivate any polycom firmware currently there. > >>4. Create a new upload and send the ZIP file to it. > >>5. Activate it via sipxconfig. > >> > >>Send the phone a reboot so it will get the new firmware. > >> > >>Firmware above 3.1.3 is not suggested. > >> > >> > >>On Sun, Jan 3, 2010 at 12:53 PM, dan <d...@dm3.us> wrote: > >> > >>> > >>> I'm trying to upgrade the firmware in my Polycom 501. I did this > >>> successfully last spring when I started using Sipx, but now I can't get > >>> it to work. I've extracted the new files into the tftpboot directory, > >>> but the phone is not picking them up. What am I overlooking? > >>> > >>> Dan McDaniel > >>> _______________________________________________ > >>> sipx-users mailing list sipx-users@list.sipfoundry.org > >>> List Archive: http://list.sipfoundry.org/archive/sipx-users > >>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > >>> sipXecs IP PBX -- http://www.sipfoundry.org/ > >>> > >> > >> > >> > >>-- > >>====================== > >>Tony Graziano, Manager > >>Telephone: 434.984.8430 > >>Fax: 434.984.8431 > >> > >>Email: tgrazi...@myitdepartment.net > >> > >>LAN/Telephony/Security and Control Systems Helpdesk: > >>Telephone: 434.984.8426 > >>Fax: 434.984.8427 > >> > >>Helpdesk Contract Customers: > >>http://www.myitdepartment.net/gethelp/ > >> > >>Why do mathematicians always confuse Halloween and Christmas? > >>Because 31 Oct = 25 Dec. > > > >>_______________________________________________ > >>sipx-users mailing list sipx-users@list.sipfoundry.org > >>List Archive: http://list.sipfoundry.org/archive/sipx-users > >>Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > >>sipXecs IP PBX -- http://www.sipfoundry.org/ > > > >-- > >Dan McDaniel > >d...@dm3.us > >Key fingerprint = E295 0313 A68F B6D6 FF33 DE51 27F2 9B91 F68A 1241 > >_______________________________________________ > >sipx-users mailing list sipx-users@list.sipfoundry.org > >List Archive: http://list.sipfoundry.org/archive/sipx-users > >Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > >sipXecs IP PBX -- http://www.sipfoundry.org/ > > > > _______________________________________________ > sipx-users mailing list sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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