On Tue, Mar 16, 2010 at 4:56 PM, Nathaniel Watkins < nwatk...@garrettcounty.org> wrote:
> Okay - I've now officially tested the remote thru the sip trunk I wanted to > use. The same scenario is happening. > > I placed a call from X-Lite on my computer (inside the courthouse) with no > issues - so I'm assuming there is something odd with the VPN... > > > -----Original Message----- > From: sipx-users-boun...@list.sipfoundry.org [mailto: > sipx-users-boun...@list.sipfoundry.org] On Behalf Of Nathaniel Watkins > Sent: Tuesday, March 16, 2010 4:48 PM > To: JOLY, ROBERT (ROBERT); sipx-users@list.sipfoundry.org > Subject: Re: [sipx-users] issues from remote caller vpn into office - using > sip trunks for oubound dialing - 30 second calls > > All good questions... > > I'm slightly embarrassed to mention this...however I've just realized that > the ITSP that I thought I've been routing thru, is actually not the one I've > been routing thru. On that note, I'm going to make some configuration > changes and re-test. I've inadvertantly been using callwithus - I had meant > to be using sipstation (bandwidth.com) for this... > > Once I'm actually sure which SIP trunk I'm using, I will report back > > <? Echo "sheepish grin";> > > -----Original Message----- > From: JOLY, ROBERT (ROBERT) [mailto:rj...@avaya.com] > Sent: Tuesday, March 16, 2010 4:43 PM > To: Nathaniel Watkins; sipx-users@list.sipfoundry.org > Subject: RE: [sipx-users] issues from remote caller vpn into office - using > sip trunks for oubound dialing - 30 second calls > > > > > I have a remote user that uses a VPN connection to connect to the > > courthouse. They are using x-lite to make calls. I recently changed > > their dial-plan to route external calls via an ITSP. The call > > connects correctly, but after 30 seconds, the call disconnects. > > > > > > > > As a temporary work around, I'm having them use a different dial plan > > to route outbound calls out via an analog gateway - this works fine. > > > > > > > > Is there anything obvious here - or so I need to run a trace on the > > call? > > Calls failing after about 30 seconds (32, to be exact) are usually > indicative of misrouted 200 OKs or ACKs. In an effort to try to isolate the > VPN as a contributor to this problem, have you tried making an ITSP call > from an identically configured x-lite that would be located in the > courthouse? Also, what ITSP are you using? Are local users (the ones at > the courthouse) able to make ITSP calls without issues? > > This message and any files transmitted with it are intended only for the > individual(s) or entity named. If you are not the intended individual(s) or > entity named you are hereby notified that any disclosure, copying, > distribution or reliance upon its contents is strictly prohibited. If you > have received this in error, please notify the sender, delete the original, > and destroy all copies. Email transmissions cannot be guaranteed to be > secure or error-free as information could be intercepted, corrupted, lost, > destroyed, arrive late or incomplete, or contain viruses. Garrett County > Government therefore does not accept any liability for any errors or > omissions in the contents of this message, which arise as a result of email > transmission. > > > Garrett County Government, > 203 South Fourth Street, Courthouse, Oakland, Maryland 21550 > www.garrettcounty.org _______________________________________________ > sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: > http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > _______________________________________________ > sipx-users mailing list sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > With a VPN it needs to have the same route as your SBC to keep the audio intact otherwise the audio takes two different routes and breaks.
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