On Fri, Jul 2, 2010 at 5:37 PM, WORLEY, Dale R (Dale) <dwor...@avaya.com> wrote:
> If you know of any way that one might build an "expert system" that could do 
> this diagnosis directly at the request of the administrator, rather than 
> requiring a trained support person,

splunk is the closest thing to this.  Create intelligent searches to
diagnose issues.  One problem with snapshots, is that the submitter
never learns how to diagnose the issue, they just become a bigger
burden on kind folks like you.

video
  http://www.splunk.com/view/SP-CAAAEZY

it's proprietary source, but there's a free version that is 500MB/day.
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