If you have the ability to generate a pcap from your firewall on port 5060 and make a call, that would probably give you instant insight.
In my case, I did that and saw the gateway send "anonymous", which the ITSP honored. When I removed the "default asserted identity" the outbound call then showed the callerid, so in my case I was able to troubleshoot it quite handily. However, not EVERY ITSP is the same in these requirments, so it helps to call and ask them what they require. In my case I opened a chat session with the ITSP support desk and they were able to tell me I was sending anonymous, which I was able to confirm. The bigger question is, without a pcap or a siptrace, do you have any idea of what your system IS sending? On Fri, Aug 13, 2010 at 9:06 AM, Heather L. Sanders <hlsan...@svsu.edu>wrote: > Thank you for the reply. > > I have tried unchecking the box for default asserted identity. I have > tried checking the box. I did both of these things prior to sending a > message to this list...and forgot to add that to my list of things that I > have tried (frustration makes me forget to write things down). > > The work around does not produce the desired result. > > If you need anything from me to help you such as a trace, log files, or > whatever, please let me know. > > ------------------------------ > Heather L. Sanders > Linux Systems Administrator > Saginaw Valley State University > 7400 Bay Road > 374 Wickes Hall > University Center, MI 48710 > Office: (989) 964-2156 > Mobile: (989) 326-3300 > Email: hlsan...@svsu.edu > > On 08/13/2010 08:47 AM, Tony Graziano wrote: > > Undo what you have done and refer to this workaround... > > http://track.sipfoundry.org/browse/XX-8647 > > On Fri, Aug 13, 2010 at 8:42 AM, Heather L. Sanders <hlsan...@svsu.edu>wrote: > >> Dear sipX users: >> >> Three days ago, I upgraded my system to 4.2.1-018930 build34, and since >> then, I have not been able to get my caller ID settings to work >> correctly. We use an ITSP provider, who provides us with phone numbers >> that are different that what we want displayed to the outside world, so >> I change the caller ID settings to display the correct number when >> outgoing calls are made. >> >> However, since the upgrade, outgoing calls will only display the default >> number that I have configured in the PAI for the ITSP provider. I have >> taken the following steps to try to resolve the problem on my own: >> >> * Changed caller ID to be blocked, which has had no effect - the >> number in the PAI still comes through. >> * Configured individual caller ID settings - no effect, same result. >> * Removed and recreated the gateway for the ITSP provider. >> * Called the provider and verified that nothing had changed at their >> end. >> * Ran a packet trace on the call, and confirmed that the "From" >> header was in fact incorrect....It displayed the phone number >> configured in the PAI. >> >> I have attached a sipx-trace file from my pbx, which details calls >> attempted to my mobile number. You will see where the caller id >> information is incorrect, as the numbers should all be '989964xxxx' >> numbers. >> >> I am open to suggestions on anything to try. This was working perfectly >> prior to the upgrade... >> >> -- >> ------------------------------------------------------------------------ >> Heather L. Sanders >> Linux Systems Administrator >> Saginaw Valley State University >> 7400 Bay Road >> 374 Wickes Hall >> University Center, MI 48710 >> Office: (989) 964-2156 >> Mobile: (989) 326-3300 >> Email: hlsan...@svsu.edu >> >> _______________________________________________ >> sipx-users mailing list >> sipx-users@list.sipfoundry.org >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: tgrazi...@voice.myitdepartment.net > Fax: 434.984.8431 > > Email: tgrazi...@myitdepartment.net > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: helpd...@voice.myitdepartment.net > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.984.8431 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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