I recently loaded the new VOP 1.4.3 and tested presence monitoring for Speed Dial and Call Park extensions and ran it through a few paces. On the call park I set my extensions (orbit) for one call only. Tested mostly with Polycom but some Bria 3.1.
Combined with the drag and drop it is a big step forward for an Operator/Receptionist. It is very easy to click on the call received and drop it on a call park extension. The time limit for the call in park works fine coming back for a hello as set. You can readily see whether a Call park is "occupied" because the orbit turns from green to red. By expanding the orbit, you can see the caller ID of the call graphically in the orbit. While you can drag and drop an inbound call Using the Intercept function on the right click drop down menu is also very easy. The regular extensions are in the same presence list as the call park extensions. An inbound or outbound call can be clicked on to answer, then dragged onto a Monitored call park orbit, or a monitored extension (speed dial) where-in the selected extension rings and transferred fine. When a speed dial makes or receives an external call you can see the dialed number or provided caller ID including name. Again, the Operator can snatch the call away from a monitored extension as well. All in all this is a nice addition to the existing capability to drag and drop calls on numbers imported from outlook or created manually. Regards, Don McIlvin Telecom Department Realogy/NRT/Coldwell Banker 52 Second Ave. (3rd Floor) Waltham, MA 02451 Office 781-684-5669 From: sipx-users-boun...@list.sipfoundry.org [mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Rene Pankratz Sent: Wednesday, September 22, 2010 1:14 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] VOIP Panel... Sorry for enthusing about VOP :-) Monitoring Park extensions is working fine. René 2010/9/21 Jim Canfield <jcanfi...@emstar.com> On Mon, Sep 20, 2010 at 11:58 PM, Rene Pankratz <rene.pankratz.l...@iant.de> wrote: Jim, yes we Tested the current version of VOP and those features are working fine with SipX 4.2.1. The only problem we see with VOP is that the CallerID is shown on the monitor but not on the phone that is ringing (You can use a telephone as "audiodevice" for VOP). This is really annoying when using DECT Handsets together with VOP, because you cannot see who calls you when you are not on your desk. But in general this is a really huge operator panel that works really great. As far as I can remember you can download a trial version of VOP. René Thanks. I was actually speaking specifically about park monitoring. If this works well, it will go along way towards providing a way to monitor Parks w/o actually doing monitored BLF on the phones. This has been very problematic in sipXecs. I plan on testing with a CX200 so the CallerID won't be an issue. Hopefully this will make for a nice attendant station. I'll let you know how well it all tests out. -Jim _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ------------------------------------------------------------------- Dipl.-Ing. (FH) René Pankratz IANT- APPLIED NGN-TECHNOLOGIES Schlüsselfertige VoIP-Lösungen und mehr... IANT GmbH Salzdahlumer Straße 46/48 D-38302 Wolfenbüttel Fon: +49/(0)5331/ 900989-450 Fax: +49/(0)5331/ 900989-499 Internet: www.iant.de Ust.-IdNr: DE264352710 HRB 201710, Amtsgericht Braunschweig Geschäftsführer: Prof. Dr.-Ing. Diederich Wermser, Dipl.-Ing. Jan Schumacher IANT is Member of GROUPLINK www.grouplink.de "The information in this electronic mail message is the sender's confidential business and may be legally privileged. It is intended solely for the addressee(s). Access to this internet electronic mail message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful." "The sender believes that this E-mail and any attachments were free of any virus, worm, Trojan horse, and/or malicious code when sent. This message and its attachments could have been infected during transmission. By reading the message and opening any attachments, the recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. The sender's employer is not liable for any loss or damage arising in any way from this message or its attachments." [v1.0.07.109]
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