As per Customer Advisory
http://www.smartbridges.com/pdf/Customer%20Advisory.pdf and explained
the symptom, it is easy to make this conclusion because the problem
becomes more visible at higher temperature. We would like to clarify
that heat related symptoms do not lead to the root cause of the problem.
We have verified that firmware can fix this dis-association issue. 

Alex
sB Tech Support
 
 

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Barry at Mutual
Data
Sent: Tuesday, July 22, 2003 6:37 AM
To: 'sB Tech Support'
Subject: Re[2]: [smartBridges] Firmware Issue

Hello sB,

This is not the response I want to see or hear about a product that is
in my network. "MAGIC" is BS when the customer quits telling me they
are always down.

I don't believe for an instant that "firmware" is fixing an
overheating issue. I was trained as an Electronics Tech and have 12
plus years of fixing electronics to the board level as experience.
Adding some code is not going to change a flaky component. Basically
is the firmware degrading the radio operation to the point the
component does not overheat?

Fortunately, I only have a few SB products left in the system plus the
ones
in the junk box.

Barry

Monday, July 21, 2003, 2:05:44 PM, you wrote:

sTS> I know this is hard to believe. Sometimes when you try to associate
to
sTS> AP that has no WEP enabled, it tell you to check the authentication
and
sTS> WEP, try do a power cycle the unit or reboot the PC, it may work
then.
sTS> It is just a magic trick.

 

sTS> Alex

sTS> sB Tech Support

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