If he periodically plug his laptop with the same IP, this could be a problem. Have you ever asked him that?
Alex sB Tech Support -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of The Wirefree Network Sent: Saturday, July 26, 2003 11:10 PM To: '[EMAIL PROTECTED]' Subject: RE: [smartBridges] airBridge stops passing traffic??? There is supposed to be only one client device behind the airBridge. However...I think the client is unplugging the CAT5 cable at the back of his NIC and plugging it into his laptop periodically. >From the NOC, I can only ping his airBridge...not his internal IP (unless we do a power reset on the aB). At the same time that I can not ping his internal IP, he can not ping my gateway. I think this shows that the device is not passing anything. I don't have any other machines for him to ping. I think this is an airBridge only problem. I have a client who is using the aPPo-CB, and he CONSTANTLY is changing his MAC address for a specific IP. I see it in my sys log every day. I cant sniff the data yet (need a hub to put inline)...but I really don't think it is coming out of the aB. The second that the does a power reset on the airBridge, I can ping his internal IP and he can ping my gateway (and surf the net). Is the ARP table not refreshing quickly enough. I figured, since he could ping the aB and get a response from inside his home, then it would refresh the ARP???? Sully -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of sB Tech Support Sent: Saturday, July 26, 2003 12:44 AM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] airBridge stops passing traffic??? How many clients is behind this airBridge? This seems to be Mac cache issue but can't figure out which device is causing it. aB does have internal Mac table to contain the different PC Mac & IP address behind it. When it happened, beside pinging the gateway, can it ping any other machine in your NOC like DNS, NMS machine? Does this happen to this airBridge only? At the NOC, can you sniff whether the traffic is coming in? Alex sB Tech Support -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of The Wirefree Network Sent: Saturday, July 26, 2003 10:26 AM To: '[EMAIL PROTECTED]' Subject: RE: [smartBridges] airBridge stops passing traffic??? Hmmm... Well...I am not running DHCP...only static IPs. If the IP dropped, wouldn't it NOT allow him to ping the airBridge on the roof? I had him click REPAIR on his NIC connection, but that didn't do the trick. The only thing that allowed the aB to start passing traffic again from his desktop was a power reset for the aB. Both desktop and laptop are Win XP. Really weird...I hope I don't have to replace the unit. Does the aB hold an arp table? I know he has the same IP in both his desktop and his laptop. I also know that they are not both plugged into the Ethernet cable at the same time. Sully -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom Haynes Sent: Friday, July 25, 2003 6:01 PM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] airBridge stops passing traffic??? Sounds like a lost ip address. Have you hade the client run IPCONFIG /ALL from the command line to see if it still has it settings? Is your DHCP lease time set to 24 hours? Try setting it to 7-8 days. If all else fails try to repair the connection using NBTSTAT -R. The last step, replace the NIC. (Well, I may have skipped over some steps :-) -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of The Wirefree Network Sent: Friday, July 25, 2003 8:53 PM To: [EMAIL PROTECTED] Subject: [smartBridges] airBridge stops passing traffic??? I have a new airBridge installed at a customer's home (June purchase with upgraded firmware). It has been online 3 days and has lost it's ability to surf the net once a day since then. 1. I am ALWAYS able to ping/monitor/configure the device from the wireless side. So...it is NOT losing association. 2. The client is ALWAYS able to ping/monitor/configure the device from the wireless side. So...it is not losing Ethernet. 3. However, about once a day, the client can no longer ping my gateway, nor surf the net. FIX ACTION: Power Reset...and whammo...back online. ODD TWIST: If he disconnects the Ethernet cable from the Desktop and plugs it into his laptop, he is back on the net instantly without a power reset. Plug it back into his Desktop and he still cant surf. Any ideas???? 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