Re: [smartBridges] Sticking up for D-Link

[George]

JC
Question that comes to mind.
How much did ya pay for that D Link switch you have and which one is it?
Curious
George
JC Randall wrote:

Gloria:

Here, Here... I use D-Link & SMC on my large network and not a problem
anywhere!!  Boy, oh Boy am I glad I switched from SB two months ago :-)
JC

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Gloria Vester
Sent: Sunday, August 24, 2003 12:24 PM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] Sticking up for sB
No, I haven't changed the switch yet, but again I go back to my main point
here, which is - if it is something in our system design or installation,
why is my Trango backhaul working perfectly on the same switch, same UPS,
same everything?  Just because I don't use a high end managed switch
doesn't
automatically mean that the problems are coming from the D-Link.
Gloria

----- Original Message -----
From: "George" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Sunday, August 24, 2003 2:14 PM
Subject: Re: [smartBridges] Sticking up for sB
 

Have you tried replacing the switch by chance with a different brand?
I think you said D Link, not the stuff you build backbones on.
George
Gloria Vester wrote:

   

Can you tell me where to find the list of MAC addresses that are being
recalled?  I am working on my RMAs now and I have a feeling that all
     

five
of
 

the units I have are from the same batch.  When I asked them how many
     

of
my
 

units to RMA, they said it was up to me and my "comfort level".  I
     

don't
 

want to bash SB either - it is counter productive, and they are being
     

very
 

supportive in trying to help.  But at the same time, I agree with you
     

that
 

it would have been more cost effective to have just recalled and
     

replaced
 

all the units that were suspect and saved themselves a lot of bad
     

publicity
 

and us a lot of lost revenue.

I have had it pointed out to me from several different sources on this
     

list
 

that the problem is more than likely not with the airPoints, that is
probably a power issue or an environmental issue.  I am not ruling that
     

out
 

completely, and am continuing to investigate all possibilities.  But if
     

it
 

were something that we did wrong in our design and installation, why is
     

my
 

Trango backhaul working perfectly using the same power source, the same
cabling, the same switch, in the same temperature environment?
Thanks,
Gloria
----- Original Message -----
From: "The Wirefree Network" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Sunday, August 24, 2003 1:47 PM
Subject: [smartBridges] Sticking up for sB


     

I am feeling a bit guilty for hammering sB so badly...but it is there
fault after all.  They could have resolved this a long time ago.
Here is the explanation as given to me from them (simplified version):
In June there were 2 production lines putting together sB equipment.
One with bad chips, one with good chips.  My use of "bad chips" is my
own.  They call it "timing issue" chips.
Prior to getting stamped with MAC addresses, the units are brought
       

back
 

together on one line and stamped.  Therefore, there is NO way to say
exactly which units have the "bad chips".
This is why sB is not recalling the entire series of MAC
addresses...there are a bunch of good ones mixed in there as well.
You may be thinking the same thing I am right now....hmmmm....why
wouldn't they just go ahead and recall the whole batch??  Hindsight,
they would probably have saved a lot of money in lost revenue from the
bad publicity.  And it would have MOST definitely saved us a TON of
money, and therefore retained their good reputation from us.
Bottomline:  They are doing direct RMA's for all the bad June/July
units.  Just talk to them.  We are all bitching for good reason...but
just do the RMA.  It is all we can do.  Then hope they are really
sending us good stuff this time.
Sully

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