Hi Martin,
Did you experience this Ethernet lockup problem only with the
specific installation or every installation? In order to address this issue, we
need your help to identify or reproduce it internally. We have been trying to
simulate the same but still we are unable to do so.
If possible, could you please reproduce the same issue at
your LAB setup by connecting airBridge to the switch and the PING continuously to
the aB and AP. Could you please kindly update us the setup and how did
you simulated the issue?
We have new BETA software (yet to release) that added some
GUI enhancement and resolves the default gateway setting when accessing the
device from different IP subnet and you can upgrade the firmware wirelessly
from the different subnet.
Please download this software http://www.smartbridges.com/beta/airBridge162.exe
(firmware 0.01.08 included)
Please use the above software with the same firmware and
see if there is any better result.
Thank you and appreciate your kind co-operation.
Kind regards,
Seeni
sB
Tech Support
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Blazen Wireless
Sent: Wednesday,
November 12, 2003 10:39 PM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] 1.08
Lockups & Powershot question
All my clients have static public
IP's on their routers and static private IP's on the radios to manage them.
Like I said its not an issue
with the clients its an issue that from what I can tell the ABO OR ABI locks up
after it reboots after watchdog tells it to reboot and it does not seem to come
up clean?
about 80% of the time when I try and
hit reboot it says failed to reset airbrdige then the second time it does so to
me it sounds almost 100% that the unit is in some state that is not letting
info pass to the lan. I switch users back to 0.01.07 and the are usually fine
but now I have those that lose association and I have to have them power cycle
their radios..
----- Original Message -----
Sent: Wednesday,
November 12, 2003 12:38 AM
Subject: RE:
[smartBridges] 1.08 Lockups & Powershot question
Perhaps easy for Martin
to verify this theory. Do a static IP setup on the client having the problem
and see if it still locks up.
Nimesh
sB
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Brian Winter
Sent: Wednesday,
November 12, 2003 3:54 PM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] 1.08
Lockups & Powershot question
How long after setting the equipment
up and leaving it alone does it fail ? Is timing fairly
consistent for the same pc ?
Could it be that during setup the
client pc is set to an appropriate IP address for the network which allows
traffic to pass thro clients AB (is it only ABs and not APs that are
"locking"?). At some stage later (temp loss of network
connection, dhcp lease expiry etc), the clients pc requires a dhcp lease
renewal and cant see the dhcp server ? Client pc (depending on setup)
might then have no IP address set and be unable to talk to anything. The
AB will not pass dhcp to client if dhcp server is not set to respond in
broadcast mode, not unicast, for BootP. AP would not have this prob -
discussed on this forum in some detail a few weeks ago.
If this is so, could it be its not a
sB prob but a dhcp server issue (sB can't reproduce it 'cos they've got a
properly configured dhcp setup) ? For instance, Suse Linux dhcp ootb does
not support BootP and so will not properly support clients on the ethernet side
of a AB without config changes (range dynamic-bootp). I have seen
other "embedded" dhcp servers wich don't default to this too.
Aramiska Satellite Arc doesn't and can't be configured to. Netscreen 5XP
firewall does and works well.
----- Original Message -----
Sent: Wednesday,
November 12, 2003 5:57 AM
Subject: Re:
[smartBridges] 1.08 Lockups & Powershot question
I have several brands of routers and
they all are still locking up on the LAN side of the SB units..Bt of course it
cant be the SB stuff ;-)
----- Original Message -----
Sent: Tuesday, November
11, 2003 9:15 PM
Subject: RE:
[smartBridges] 1.08 Lockups & Powershot question
I have had issues like
this with non SB gear, but it is always the customers router that is the
problem. I have some customers who use linksys routers and they have to power
cycle they linksys once a week sometimes. Linksys is the only router
I have seen issues with. Just another thing to throw into the mix.
-----Original
Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Blazen Wireless
Sent: Tuesday,
November 11, 2003 9:34 PM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] 1.08
Lockups & Powershot question
What happens to most all my client
radios running 0.01.08 is that the Ethernet locks up and no longer passes
traffic to the client. You can ping the radio if you have it set to a private
IP to manage and if you log into it and look at the statistics you will see
that the counter is moving in one direction only. If this is the case all I
have had to do in the past is manually hit the reboot button in the simple
monitor screen to reboot the radio and it comes up fine and you can then see
both counters moving. Its as if when the radios reboots on its on after the
watchdog timer activates,it does not come back up correct. From what I am
hearing form SB it sounds as though all my clients have a windows issue, but
what's funny is that I don't see this as valid because 90% of all my clients
are on routers and routers don't run windows...
SB please please investigate harder
there has to be an issue and your not seeing it.
----- Original Message -----
Sent: Tuesday, November
11, 2003 6:34 PM
Subject: RE:
[smartBridges] 1.08 Lockups & Powershot question
I heard about some
ethernet lock up with 1.08.
I have 2 unit running it
& it never happen & solve disassociation.
Should I install 1.08 on
all ABridges ????
When it occurs, do the
ethernet light work ??
Can you ping the device
???
If it would be on a swich
with 2 PC........ Would it be dead on both ???
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Nimesh D. Parikh
Sent: Tuesday,
November 11, 2003 10:19 PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges] 1.08
Lockups & Powershot question
Colin,
I note in your message
that power cycle of the airBridge does not clear the problem but the invocation
of simpleMonitor does. This leads to conclude that the problem is not in the
firmware/hardware but something to do with the TCP/IP stack configuration of
the customer’s PC. When you invoke simpleMonitor, it automatically starts
the device discovery and then add appropriate routes to be able to reach it.
This should normally be not required but I am sure you know about the
“unpredictability” of the Windows networking stack. It may be worth
looking at the TCP/IP configuration on the customer’s PC to see if
something is causing this problem.
In the recent weeks we
have investigated a few reported issues of “Ethernet lockup of 1.08
firmware” and did not find any correlation. Hope this helps.
Nimesh
smartBridges
-----Original Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Colin Watson
Sent: Wednesday,
November 12, 2003 4:08 AM
To: [EMAIL PROTECTED]
Subject: [smartBridges] 1.08
Lockups & Powershot question
I'm wondering if anyone else is
experiencing problems still with AirBridge units locking up? We had a unit
(which I informed support@ about) which locked up with 1.08 firmware, and I was
wondering if anyone else is using 1.08 firmware and expereinced no problems? We
find - if a 1.08 customer locks up you have to 'truck roll' out to them - the
ethernet side just won't come up. Secondly, what exactly does the PowerShot POE
injector do? Or maybe I should rephrase, does it *only* inject power into the
unit? The reason I ask, is that, tonight we had a truck roll to a 1.08 firmware
customer. The unit responded perfectly from the wireless side, but not from the
ethernet side, a power cycle wouldn't clear it. Went round there, plugged in
the trusty Compaq laptop and as soon as simple monitor started - wallah,
ethernet statistics started incrementing. Problem was, when I disconnected the
laptop, and plugged the cable back into the customers PC - no internet access.
So I pulled out the RJ45 plug that connects to the smartbridge (The cable
carrying power & data) - thus removing all power to the Smartbridge unit -
I left the POE connected tho, and plugged the end POE's black back end into my
laptop - worked perfectly (I use a different public IP to test then the one the
customer was using). I next changed my IP to that of my customers PC -
and nothing - no traffic. I then unplugged the powershot (powering off all
SmartBridge equipment), and replugged it in to My PC - all was perfect. I then
plugged it into the customers PC and it was perfect. So
my question is, what else is the PowerShot doing? or - if
it is a pure injector, any ideas why what happened, happend?
One last thing, please track down
whatever it is causing timeouts on certain airbridge units using 1.08
- 1.07 suffers from dissassocation it seems which is bit of
a pain. Oh and finally, I took the liberty of screencapturing the statistics of
a locked up 1.08 unit (from the wireless side ) - You can find them on www.sigmat.demon.co.uk/smartbridge/.
The ethernet counter does not increment, and aged packets seemed to stick at 4?
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