Thank you for your reply, Sam, as ever...

With regard to the alternative router, I assumed that they still used the
existing telephone into the house, just connected the wires to a unit in
the (new?) fibre green box at the end of the street?  The use of a Cable
Modem (I have an old Netfear Virgin one which always worked fine) suggests
that they install a new coaxial cable into the house?

A

On 18 May 2012 17:21, Sam - MacAmbulance <[email protected]> wrote:

> Hi Andrew
>
> See my comments in red :
>
> I'd like to know a couple of things before taking the plunge - possibly.
>  Firstly, are BT nowdays fairly Mac-literate, as it were?  I don't think
> that it will stop anyone from using a Mac on a BT installation but there
> was a time when Macs seemed to be unsupported officially.  A question about
> their attitude, really. They're equally unhelpful when providing PC
> support as Mac ;) Just never let them mess around with your Mail settings,
> I've seen too many clients whose email BT have deleted when they remove &
> readd an account in Mail without realising it deletes the Sent/Inbox.
>
> Secondly, the Hub.  What do you think of it, in terms of its use and
> reliability? Awful, our BT "Business" Hub was going unresponsive every
> hour for around 14 seconds, couldn't even ping it. Once we bought a decent
> router all problems went away, we got an Asus RT-N65U which has a far
> greater maximum speed on the WAN port. BT's response was that we were using
> the internet connection "too much".
>
> Does it use a lot of mains power? No idea, it'll be a drop in the ocean
> compared to my server/drobo/3 Macs/client Macs
>
> Does it need to be near the master telephone socket or can it be run from
> an extension? The OpenReach modem should always be on a master socket,
> but it then produces an ethernet connection, so you can position the home
> hub wherever there's a cable.
>
> Can you connect ethernet to it, and if so (which I would expect) how many
> ports has it got? 4
>
> Can I use an alternative normal router if I want (eg. Netgear DG834)? You
> can use any ethernet cable router, such as the Apple Airport
> Extreme/Express, or NetGear WGR614. DG834 is ADSL and doesn't have an
> ethernet WAN port
>
> Hopefully these questions don't seem too dumb! I've heard much worse!
>
>
> Regards
>
> Sam
> MacAmbulance
>
> Providing affordable Apple & PC services
>
> Sam Mullen
> 07747 778022
> http://www.macambulance.co.uk
> [email protected]
>
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