OK - so it's rather like my old Virgin set up with two boxes - a modem and
a router?

A

On 19 May 2012 09:22, Sam - MacAmbulance <[email protected]> wrote:

> Your old netgear router, if it's a dg834g, won't work as its an adsl
> router. If its a virgin customised wgr614 then it'll be Ethernet which is
> fine.
>
> They won't need to install anything other than the openreach modem on the
> line, no coaxial is involved. You can then connect any ethernet router to
> the modem to get online
>
> Regards
>
> Sam
>
> --
> MacAmbulance
> Sam Mullen
> 07747778022
> [email protected]
>
> On 19 May 2012, at 08:37, Andrew Tett <[email protected]> wrote:
>
> Thank you for your reply, Sam, as ever...
>
> With regard to the alternative router, I assumed that they still used the
> existing telephone into the house, just connected the wires to a unit in
> the (new?) fibre green box at the end of the street?  The use of a Cable
> Modem (I have an old Netfear Virgin one which always worked fine) suggests
> that they install a new coaxial cable into the house?
>
> A
>
> On 18 May 2012 17:21, Sam - MacAmbulance <[email protected]> wrote:
>
>> Hi Andrew
>>
>> See my comments in red :
>>
>> I'd like to know a couple of things before taking the plunge - possibly.
>>  Firstly, are BT nowdays fairly Mac-literate, as it were?  I don't think
>> that it will stop anyone from using a Mac on a BT installation but there
>> was a time when Macs seemed to be unsupported officially.  A question about
>> their attitude, really. They're equally unhelpful when providing PC
>> support as Mac ;) Just never let them mess around with your Mail settings,
>> I've seen too many clients whose email BT have deleted when they remove &
>> readd an account in Mail without realising it deletes the Sent/Inbox.
>>
>> Secondly, the Hub.  What do you think of it, in terms of its use and
>> reliability? Awful, our BT "Business" Hub was going unresponsive every
>> hour for around 14 seconds, couldn't even ping it. Once we bought a decent
>> router all problems went away, we got an Asus RT-N65U which has a far
>> greater maximum speed on the WAN port. BT's response was that we were using
>> the internet connection "too much".
>>
>> Does it use a lot of mains power? No idea, it'll be a drop in the ocean
>> compared to my server/drobo/3 Macs/client Macs
>>
>> Does it need to be near the master telephone socket or can it be run from
>> an extension? The OpenReach modem should always be on a master socket,
>> but it then produces an ethernet connection, so you can position the home
>> hub wherever there's a cable.
>>
>> Can you connect ethernet to it, and if so (which I would expect) how many
>> ports has it got? 4
>>
>> Can I use an alternative normal router if I want (eg. Netgear DG834)? You
>> can use any ethernet cable router, such as the Apple Airport
>> Extreme/Express, or NetGear WGR614. DG834 is ADSL and doesn't have an
>> ethernet WAN port
>>
>> Hopefully these questions don't seem too dumb! I've heard much worse!
>>
>>
>> Regards
>>
>> Sam
>> MacAmbulance
>>
>> Providing affordable Apple & PC services
>>
>> Sam Mullen
>> 07747 778022
>> http://www.macambulance.co.uk
>> [email protected]
>>
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