On 19/08/2020 22:44, Clifford Snow wrote:
... Instead of suggesting their users edit OSM, they instead instruct
them to email d...@openstreetmap.org <mailto:d...@openstreetmap.org>,
Indeed, and by the time they get to us they are usually "rabbits of
negative euphoria"* because of the less than stellar support experience
they've had at AllTrails.
Looking at e.g.
https://www.alltrails.com/explore/list/yorkshire-wolds-way?b_tl_lat=54.06089919948305&b_tl_lng=-0.7765960693359375&b_br_lat=53.9918264806059&b_br_lng=-0.6293106079101562
I'm not surprised - to my eyes that really is a crime against
cartography. Zoom in, and you'll see that that useful-looking
north-south path just southeast of Thixendale is actually marked
"(PRIVATE)", but at any scale you might want to plan a route on it isn't.
The explanation we have to give every time goes something along the
lines of:
* No, we're not Alltrails support, and can't directly affect the way
that their map represents things.
* Yes, it's perfectly normal for the OpenStreetMap database to include
ways along which there is limited access (such as only the
householder, or perhaps other people in an emergency).
* Individual maps can choose what data to show and what not, and if a
map does a poor job of it that's really not an OpenStreetMap problem.
* While we'd love you to update OpenStreetMap yourself** (since you
know your local area better than we do) we're more than happy to try
and fix the OSM data if it's wrong - but we can't guarantee when (or
even if) any particular OSM-based map will show the changes.
Best Regards,
Andy (from the Data Working Group)
* not a happy bunny
** I'd also, if it seems that it might help, try and introduce them to
the local OSM community.
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