Tipsters:
What do you think of a university president who surveys students with the
following message.
"One of my goals as president is to make the university more customer
friendly. ______ University exists for the purpose of helping you succeed in
life. (read that as get a job). Please take the time to complete this
customer satisfaction survey. It is patterned after surveys done for
businesses interested in meeting and exceeding customer expectations.
Results will be used to prioritize efforts to improve the university."
Rip Pisacreta
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