When he powers the unit down, the SSID disappears and of course he loses the
network connection, it's his.
I suspect that either he's not saving his changes, or the modem's flash
memory may be volatile when it shouldn't be (dead battery on the board
maybe?).
In any case, a new one is so little money if you don't have to have fancy
that it seems a waste of time to do more than figure out that it's the
router doing things it shouldn't, and replace it.
Glen
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