C'mon Logitech, get your act together. The most important part of your business is your customers, and you appear to be going out of your way at the moment to alienate them. You (your appointed representative) slip up and release a product to the world at large and months later it still isn't available, then you compound the error by inviting people to pre-order, still without any reliable indication of release date, then you further compound the error by shortly after taking pre-orders let it be known that the release date may have slipped back to early 2010. I post as a very unhappy customer who has pre-ordered, had the payment taken and then returned - does nothing for your image as being in control of the situation. I am not great, technically, on such matters but it would appear that the hardware already exists and the problem is the software - correct me if I'm wrong. Therefore you have hardware that needs a software update before it can be used properly. The choice would appear to be for Logitech to recall or take in to house all available hardware, unpack them, update the software, repack them and put them into the market or to release them as is to customers prepared to accept them on that basis and update them over the net as the software gets sorted. My understanding is that this software update facility is built in to the Touch, so where's the problem? As I said, I am not great technically on such matters but while ever there is so much confusion people will form their own conclusions, right or wrong. Come clean with your loyal customers, tell them clearly what's going on and end the speculation and uncertainty. At the present moment it looks as though you don't even know what's happening, which is doing your image in the market place a power of no good at all. Time to put out something your customers and potential customers can rely on, IMHO.
-- DaveKen ------------------------------------------------------------------------ DaveKen's Profile: http://forums.slimdevices.com/member.php?userid=34139 View this thread: http://forums.slimdevices.com/showthread.php?t=71178 _______________________________________________ Touch mailing list Touch@lists.slimdevices.com http://lists.slimdevices.com/mailman/listinfo/touch
