I think I'll not bother with RMA as ubnt requires too much BS to jump
through. Had an airrouter HP fail same day installed and description of
failure was not adequate enough for them ( burned-up, too hot to touch,
not working). I'm a one man show and don't have hours of free time to
satisfy them. For stuff under $70 it's not worth my time to spend
additional hours jumping through hoops after already spending money on
truck rolls. They know I'm a wisp with spare parts in a stockroom and
yet they treat me like a onetime user with nothing better to do than
game them. I would go to a new vendor if it would be worth the cost and
effort. It's not worth the aggravation
Jan V
On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
So we were all over this prism line before it was really the prism
line (mainly cause i've been drooling since seeing the prism demo in
vegas last year) we had purchased several AC radios (and a few AC
light radios) to test with. Had a hard time finding them around may -
so i actually tried Amazon.
Found several there - but apparently they were older units.
We attempted to install one but it had the "flash memory failure" the
day we got it out of the box.
Attempted to RMA it - the date code was so old they denied the RMA.
So I looked up our amazon receipt, resubmitted the RMA (again -
purchased from Amazon in like May) - and attached the invoice with the
RMA submission.
UBNT approved the RMA.
I know I've seen complaints about "shelf life" of ubnt gear in the
past and denied RMA's. I don't think I've submitted an RMA in quite
some time since all of that. Happy to see UBNT heard us and addressed
that.
Long live UBNT!
Thanks
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