"Thierry Carrez" <thierry.car...@ubuntu.com> wrote:
>Soren Hansen wrote: >> On Tue, May 25, 2010 at 10:54:17PM -0400, Scott Kitterman wrote: >>> One of the work items listed in: >>> >>> https://blueprints.launchpad.net/ubuntu/+spec/server-maverick-community >>> >>> is now: >>> >>> + ubuntu-server IRC channel: both support and devel. Change the topic to >>> + remove Support. >> >> Oh, wow. I completely missed this. Thanks for pointing this out. >> >> I hope this is just a suggestion someone put into the Gobby doc at UDS, >> rather than an actual work item. >> >> Mathias, you're set as the drafter. Can you chime in, please? > >I can chime in, I was there. > >Jorge Castro was present and said he noticed the Ubuntu Server team >didn't really chat in #ubuntu-server at all, and the channel was quite >dead from a "team discussion" perspective. It was just made of >unanswered support questions that echoed in a big void, which looked bad. > >In my case, actually having those unanswered questions kind of prevent >me from using the channel for random development chat. I don't feel like >appearing as an insensitive developer that continues his work and jokes >with co-workers while people beg for help on the channel. And most of >the time I could help them, if only I had the free time[tm] to do so. > >So I support the idea that having a separate support channel for -server >would result in a more lively server development channel, where you >could chat about development without (directly) appearing like a >careless bastard^H^H overworked person. When/if I have time to do server >support, I move to the other channel and answer questions. There is >value in having separated topics. > >That said, I agree that support should go somewhere well defined, rather >than just being "removed from topic". I've no opinion on how best to >separate them: > >* #ubuntu-server = dev // #??? = support >* #ubuntu-server = support // #ubuntu-server-dev = dev >* ... > >The second option might actually be more discoverable, since developers >will know where development talk occurs, while it's difficult to change >the habits of the unwashed masses. > And yet I regularly hear Canonical wishing for more engagement from the server community in development activities. I think if you would invest some time in engaging this community instead of avoiding it you would get more engagement in return. I mix development discussion with other support related chat and don't sense any negativity from it. The most I have to do is occasionally tell someone I either don't have time to help them or don't know the answer to their question. Generally people understand this. I think only once or twice in years was this a problem. I think your reticence to use the channel is the thing that needs changing here, not the channel. Scott K -- ubuntu-server mailing list ubuntu-server@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-server More info: https://wiki.ubuntu.com/ServerTeam
