Mathias Gug wrote: >> In my case, actually having those unanswered questions kind of prevent >> me from using the channel for random development chat. I don't feel like >> appearing as an insensitive developer that continues his work and jokes >> with co-workers while people beg for help on the channel. And most of >> the time I could help them, if only I had the free time[tm] to do so. > > I understand that feeling. One perspective could be to set the expectations > right: answers given in the channel are done on a best effort basis. And one > should not be offended if their questions aren't answered even if people are > chatting in the channel.
If I'm the only one bothered by this, I have no issue keeping the status quo. > The current help factoids states: > > Please don't ask to ask a question, simply ask the question (all on ONE line > and in the channel, so that others can read and follow it easily). If anyone > knows the answer they will most likely reply. :-) > > How about splitting out the help factoid to include a statement about setting > the expectations right: > > Thanks for stopping by and ask for help. We'll try to help you out on a best > effort basis. If anyone knows the answer they will probably reply. If you > have > a serious problem you may wanna opt for another support option available at > http://www.ubuntu.com/support/. > > When someone asks a question one could always use the help factoid to set > their > expectations right. Maybe the channel topic should be updated to reflect that development is the main thing we discuss on this channel ? Currently it shows: Ubuntu Server discussion and support | For general (not server specific) support visit #ubuntu | IRC Guidelines: https://wiki.ubuntu.com/IrcGuidelines | Get involved: https://wiki.ubuntu.com/ServerTeam/GettingInvolved | Be patient. Don't ask to ask, just ask. | Docs and resources: https://help.ubuntu.com/10.04/serverguide/C/ How about: Ubuntu Server development, discussion and support | For general (not server specific) questions visit #ubuntu | Get involved: https://wiki.ubuntu.com/ServerTeam/GettingInvolved | Be patient. Don't ask to ask, just ask. | Docs and resources: https://help.ubuntu.com/10.04/serverguide/C/ Then it wouldn't feel so awkward to ignore support questions to discuss development issues. -- Thierry Carrez Ubuntu server team -- ubuntu-server mailing list ubuntu-server@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-server More info: https://wiki.ubuntu.com/ServerTeam