On 02/12/11 11:53, Alan Bell wrote: > On 02/12/11 11:17, Gareth France wrote: >> >> The attitude of Canonical is so poor - so many users have been >> saying what they want; they've ignored, >> >> >> Examples? >> >> I do agree with essentially everything you say Alan but as you may >> know I recently set myself up selling Ubuntu systems over the net and >> at computer fairs. I have a number of issues I need clarifying in >> regard to copyright, POS marketing materials and any support >> Canonical may provide to end retailers. I have contacted the correct >> departments many times but I'm being ignored. >> >> So they're human, and they have flaws which need to be worked on, but >> they can't please us all. >> >> > > Canonical don't support individual retailers without partner > agreements (not that they do much if you are a partner) and they don't > support end users without support contracts. > they do sell some level of support > http://shop.canonical.com/index.php?cPath=41 > http://shop.canonical.com/index.php?cPath=31 > > and importantly they have set up a global structure of Local Community > teams, which this is one of. If you want to introduce Ubuntu to more > than a hundred desktops (preferably a couple of thousand) then > professional services team would be interested (give me a shout, I can > put you in touch with the right people). If you are selling computers > and want to pre-install Ubuntu then the OEM team might be interested > if you are getting them made in volumes of tens of thousands or more > in the far East. For less than that it is community based support > through the LoCo team, and don't depend on fast responses from > Canonical for anything. > > Alan
I am sure if you got to Microsoft or Apple or any other BIG player you get a fast response. This is the business world i guess people want a quick response. so lets push the loco teams. (see my other post on posters) Paul -- -- http://www.zleap.net Join the revolution, switch to Ubuntu http://www.ubuntu.com -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
