Simon, I'd be surprised if we point blank refused anything - we have worked with several communities to build capability - what we will refuse is something that makes a loss and sometimes what the community can pay versus what we can add doesn't work. Things change in terms of build constantly and a project that was once not feasible becomes feasible then we will do it.
What I don't get how is it a kick in the teeth? Surely the community want good services? If we come along and do that then the community gets what it wants? What's the problem? And if your a company in this space competition exists - you can't have it both ways! Regards, Neil > On 17 Aug 2017, at 10:48, Simon Lockhart <si...@slimey.org> wrote: > >> On Wed Aug 16, 2017 at 09:19:43PM +0000, Neil J. McRae wrote: >> I love seeing community builds they help us remind how difficult this is and >> many of them are doing a great job but customers will eventually want more >> than these communities can often provide. > > As a company supporting various communities doing this, we fully recognise > how difficult it is. In most cases, it only works because the community comes > together, and puts in a huge amount of their own time to make it work. They > only do this because BT has point blank refused provide a decent service. > > And then they get a massive kick in the teeth when, having invested all this > time and money, BT suddenly change their minds and come and over-build. > > I fully understand that BT's a business out there to make money, but these > communities need support, not a kick in the teeth from BT coming along later > and saying "Oh, thanks, you've demonstrated that there is demand after all". > > Simon
