On 17/08/2017 11:43, Neil J. McRae wrote:
Actually when you dig in to the reasons of what makes customers unhappy (other than billing or ordering cockups), what seems to drive it is wifi more than the DSL,
B4RN mentioned that in their UKNOF34 presentation too. Totally agree it's a problem but no idea how best to address it. Fewer laptops have ethernet ports these days so it will be less easy to troubleshoot, and customers don't like hearing "it's not us, it's you".
-- David Derrick Systems & Network Engineer Entanet International Ltd 0330 100 0330
