Hi @Wei ZHOU <ustcweiz...@gmail.com> The following report might help which I got as an error while accessing the host. Please review the log and guide me to resolve.
2025-02-13 14:33:37,395 DEBUG [c.c.a.q.QueryManagerImpl] (qtp364604394-2433:ctx-93c55557 ctx-0bef80ad ctx-5ce8a856) (logid:89bc4212) >>>Searching for hosts>>> 2025-02-13 14:33:37,412 DEBUG [c.c.a.q.QueryManagerImpl] (qtp364604394-2433:ctx-93c55557 ctx-0bef80ad ctx-5ce8a856) (logid:89bc4212) >>>Generating Response>>> 2025-02-13 14:33:37,871 ERROR [c.c.a.ApiServer] (qtp364604394-2433:ctx-93c55557 ctx-0bef80ad ctx-5ce8a856) (logid:89bc4212) unhandled exception executing api command: [Ljava .lang.String;@631ae634 Regards Mosharaf Hossain Manager, Product Development Bangladesh Online (BOL) Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 95757 Cell: +880 1787 680828, Web: www.bol-online.com On Thu, Feb 13, 2025 at 11:42 AM Md Mosharaf Hossain < mosharaf.hoss...@bol-online.com> wrote: > Hi Wei > Are you wanting to search the keyword "Exception" in the log. There are > several entry of "exception" in the log file. > What shall I need to do to proceed further? > > *Some exception log: * > 2025-02-13 10:24:38,283 DEBUG [c.c.u.d.GenericDaoBase] > (qtp364604394-2335:ctx-daa415e4 ctx-1e82f184) (logid:9d8686b6) > ClassCastException when casting value to String. Setting the value of the > object directly. > 2025-02-13 10:24:38,283 DEBUG [c.c.u.d.GenericDaoBase] > (qtp364604394-2335:ctx-daa415e4 ctx-1e82f184) (logid:9d8686b6) > ClassCastException when casting value to String. Setting the value of the > object directly. > java.lang.NullPointerException > java.lang.NullPointerException > 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] > (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) > ClassCastException when casting value to String. Setting the value of the > object directly. > 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] > (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) > ClassCastException when casting value to String. Setting the value of the > object directly. > 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] > (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) > ClassCastException when castin > > Regards > Mosharaf Hossain > Manager, Product Development > Bangladesh Online (BOL) > > Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh > Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 95757 > Cell: +880 1787 680828, Web: www.bol-online.com > > > > On Wed, Feb 12, 2025 at 4:08 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: > >> Hi, >> >> Your log does not contain any log for listing hosts. >> Can you check "Exception" in the log ? >> >> >> >> On Wed, Feb 12, 2025 at 10:01 AM Md Mosharaf Hossain < >> mosharaf.hoss...@bol-online.com> wrote: >> >>> Hi Wei >>> >>> The requested log is attached for your review. Please check it and let >>> me know if you require any further information. >>> >>> cloudstack-management-server_10 Feb 2025.log >>> <https://drive.google.com/open?id=1weLLgB9ib_T4ddjTvmBr8zkb8cyIKpJg> >>> >>> >>> Regards >>> Mosharaf Hossain >>> Manager, Product Development >>> Bangladesh Online (BOL) >>> >>> >>> >>> >>> On Mon, Feb 10, 2025 at 2:20 PM Md Mosharaf Hossain < >>> mosharaf.hoss...@bol-online.com> wrote: >>> >>>> Hi >>>> I have attached logs from the management server, generated while >>>> attempting to access the host list. Please review them. >>>> >>>> >>>> >>>> Regards >>>> Mosharaf Hossain >>>> Manager, Product Development >>>> Bangladesh Online (BOL) >>>> >>>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh >>>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 >>>> 95757 >>>> Cell: +880 1787 680828, Web: www.bol-online.com >>>> >>>> >>>> >>>> On Mon, Feb 10, 2025 at 1:50 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: >>>> >>>>> Hi, >>>>> >>>>> The management server log is located >>>>> at /var/log/cloudstack/management/management-server.log >>>>> >>>>> >>>>> -Wei >>>>> >>>>> >>>>> On Mon, Feb 10, 2025 at 8:47 AM Md Mosharaf Hossain < >>>>> mosharaf.hoss...@bol-online.com> wrote: >>>>> >>>>> > What type of log you need? >>>>> > >>>>> > >>>>> > Regards >>>>> > Mosharaf Hossain >>>>> > Manager, Product Development >>>>> > Bangladesh Online (BOL) >>>>> > >>>>> > Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, >>>>> Bangladesh >>>>> > Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 >>>>> 2222 95757 >>>>> > Cell: +880 1787 680828, Web: www.bol-online.com >>>>> > >>>>> > >>>>> > >>>>> > On Mon, Feb 10, 2025 at 1:27 PM Wei ZHOU <ustcweiz...@gmail.com> >>>>> wrote: >>>>> > >>>>> > > Hi, >>>>> > > >>>>> > > Can you share some logs ? >>>>> > > >>>>> > > >>>>> > > -Wei >>>>> > > >>>>> > > On Sun, Feb 9, 2025 at 12:06 PM Md Mosharaf Hossain < >>>>> > > mosharaf.hoss...@bol-online.com> wrote: >>>>> > > >>>>> > > > Dear Users: >>>>> > > > >>>>> > > > I hope this message finds you well. I am currently using >>>>> CloudStack >>>>> > > > version 4.19.1.1 and have four clusters set up in my environment. >>>>> > > Recently, >>>>> > > > I have encountered an issue while trying to list hosts in >>>>> *Cluster 1*. >>>>> > > > >>>>> > > > When attempting to list the hosts, I receive a *500 Internal >>>>> Server >>>>> > > Error*. >>>>> > > > This issue is specific to Cluster 1, as the other clusters are >>>>> > > functioning >>>>> > > > as expected. I have tried troubleshooting the issue by checking >>>>> the >>>>> > logs >>>>> > > > and ensuring that the hosts in Cluster 1 are properly connected, >>>>> but >>>>> > the >>>>> > > > problem persists. >>>>> > > > >>>>> > > > Here are some additional details that might help in diagnosing >>>>> the >>>>> > issue: >>>>> > > > >>>>> > > > - >>>>> > > > >>>>> > > > *CloudStack Version*: 4.19.1.1 >>>>> > > > - >>>>> > > > >>>>> > > > *Number of Clusters*: 4 >>>>> > > > - >>>>> > > > >>>>> > > > *Affected Cluster*: Cluster 1 >>>>> > > > - >>>>> > > > >>>>> > > > *Error Message*: 500 Internal Server Error >>>>> > > > >>>>> > > > Could you please provide guidance on how to resolve this issue? >>>>> Any >>>>> > > > suggestions or steps to further investigate the problem would be >>>>> > greatly >>>>> > > > appreciated. >>>>> > > > >>>>> > > > Thank you in advance for your support. I look forward to your >>>>> response. >>>>> > > > >>>>> > > > >>>>> > > > CloudStack login -> Infrastructure -> Host: SHowing the below >>>>> error >>>>> > > > [image: image.png] >>>>> > > > >>>>> > > > >>>>> > > > >>>>> > > > >>>>> > > > Regards >>>>> > > > Mosharaf Hossain >>>>> > > > Manager, Product Development >>>>> > > > Bangladesh Online (BOL) >>>>> > > > >>>>> > > > >>>>> > > >>>>> > >>>>> >>>>
