Hi Raju The host cshost25 used host id 19713 and there is no such information in the database.
*Reference value from the database*: mysql> use cloud; Reading table information for completion of table and column names You can turn off this feature to get a quicker startup with -A Database changed mysql> SELECT * FROM storage_pool_host_ref WHERE host_id=19713; Empty set (0.00 sec) [image: image.png] Regards Mosharaf Hossain Manager, Product Development Bangladesh Online (BOL) Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 95757 Cell: +880 1787 680828, Web: www.bol-online.com On Wed, Feb 19, 2025 at 10:31 AM Jithin Raju <jithin.r...@shapeblue.com> wrote: > Hi Mosharaf, > > > > Are there any stale entries for the removed host in the table > storage_pool_host_ref? If there is any please delete those records. Could > you let me know if you removed host using UI/API/CMK or if it involved any > DB modification? Ideally, there shouldn’t be any issue. > > > > -Jithin > > > > > > > > > *From: *Md Mosharaf Hossain <mosharaf.hoss...@bol-online.com> > *Date: *Wednesday, 19 February 2025 at 9:55 AM > *To: *Wei ZHOU <ustcweiz...@gmail.com> > *Cc: *users@cloudstack.apache.org <users@cloudstack.apache.org>, Product > Development | BEXIMCO IT <p...@bol-online.com> > *Subject: *Re: Issue with Listing Hosts in Cluster 1 - CloudStack Version > 4.19.1.1 > > Hi > I am not exactly sure what is causing the issue. To my knowledge, we > removed *cshost25*, and the problem started afterward. Although we have > deleted all data related to *cshost25* from the databases, the issue still > persists. > > Regards > Mosharaf Hossain > Manager, Product Development > Bangladesh Online (BOL) > > Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh > Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 95757 > Cell: +880 1787 680828, Web: www.bol-online.com > > > > On Tue, Feb 18, 2025 at 6:41 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: > > > Hi, > > > > The host has been marked as Removed and removed on 2022-05-25 05:21:50 > > are you sure it causes the issue ? > > > > > > -Wei > > > > On Tue, Feb 18, 2025 at 12:42 PM Md Mosharaf Hossain < > > mosharaf.hoss...@bol-online.com> wrote: > > > >> Hi > >> Kindly confirm that you are asking for the below information. > >> > >> mysql> select * from host where name='cshost1.bol-online.com' \G; > >> *************************** 1. row *************************** > >> id: 7 > >> name: cshost1.bol-online.com > >> uuid: 96816db5-b2b7-4e4c-93ad-391a71e6b601 > >> status: Removed > >> type: Routing > >> private_ip_address: 10.10.11.31 > >> private_netmask: 255.255.252.0 > >> private_mac_address: da:eb:7f:77:24:13 > >> storage_ip_address: 10.10.11.31 > >> storage_netmask: 255.255.252.0 > >> storage_mac_address: da:eb:7f:77:24:13 > >> storage_ip_address_2: NULL > >> storage_mac_address_2: NULL > >> storage_netmask_2: NULL > >> cluster_id: NULL > >> public_ip_address: NULL > >> public_netmask: NULL > >> public_mac_address: NULL > >> proxy_port: NULL > >> data_center_id: 1 > >> pod_id: 1 > >> cpu_sockets: 2 > >> cpus: 72 > >> speed: 2100 > >> url: iqn.1993-08.org.debian:01:a4b5157f8afe > >> fs_type: NULL > >> hypervisor_type: KVM > >> hypervisor_version: NULL > >> ram: 269159886848 > >> resource: NULL > >> version: 4.16.1.0 > >> parent: NULL > >> total_size: NULL > >> capabilities: hvm,snapshot > >> guid: NULL > >> available: 1 > >> setup: 0 > >> dom0_memory: 0 > >> last_ping: 1614703015 > >> mgmt_server_id: NULL > >> disconnected: NULL > >> created: 2022-05-25 05:18:07 > >> removed: 2022-05-25 05:21:50 > >> update_count: 4 > >> resource_state: Disabled > >> owner: NULL > >> lastUpdated: NULL > >> engine_state: Disabled > >> Regards > >> Mosharaf Hossain > >> Manager, Product Development > >> Bangladesh Online (BOL) > >> > >> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh > >> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 > >> 95757 > >> Cell: +880 1787 680828, Web: www.bol-online.com > >> > >> > >> > >> On Tue, Feb 18, 2025 at 2:35 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: > >> > >>> Hi, > >>> > >>> I do not know what you have removed. > >>> > >>> Can you list the hosts by id one by one to see which host causes the > >>> issue ? > >>> > >>> > >>> -Wei > >>> > >>> On Tue, Feb 18, 2025 at 1:24 AM Md Mosharaf Hossain < > >>> mosharaf.hoss...@bol-online.com> wrote: > >>> > >>>> Hi @Wei ZHOU <ustcweiz...@gmail.com> > >>>> We have removed all information from MySQL database for the host > >>>> cshost25.bol-online.com" but still unable to view the host option. > >>>> Kindly advise your expert opinion. > >>>> > >>>> > >>>> > >>>> Regards > >>>> Mosharaf Hossain > >>>> Manager, Product Development > >>>> Bangladesh Online (BOL) > >>>> > >>>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh > >>>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 > >>>> 95757 > >>>> Cell: +880 1787 680828, Web: www.bol-online.com > >>>> > >>>> > >>>> > >>>> On Sun, Feb 16, 2025 at 3:36 PM Md Mosharaf Hossain < > >>>> mosharaf.hoss...@bol-online.com> wrote: > >>>> > >>>>> Hi @Wei ZHOU <ustcweiz...@gmail.com> > >>>>> Today, we attempted to remove the disconnected host using *Cloud > >>>>> Monkey tools*. As the issue began after removing the host *" > cshost25.bol-online.com > >>>>> <http://cshost25.bol-online.com>"*, and we discovered *two records* > >>>>> in the database's host table. One record was deleted successfully > without > >>>>> any errors, but we encountered the following error while trying to > remove > >>>>> the other record. > >>>>> > >>>>> *Cloud Monkey Outputs : * > >>>>> ---------------------------------- > >>>>> (bol-cloud-admin) 🐱 > list hosts > >>>>> 🙈 Error: (HTTP 530, error code 9999) <nil> > >>>>> (bol-cloud-admin) 🐱 > delete host id=19714 forced=true > >>>>> { > >>>>> "success": true > >>>>> } > >>>>> (bol-cloud-admin) 🐱 > delete host id=19713 forced=true > >>>>> 🙈 Error: (HTTP 530, error code 9999) <nil> > >>>>> (bol-cloud-admin) 🐱 > > >>>>> > >>>>> > _----------------------------------------------------------------------------------- > >>>>> > >>>>> DB query after deletion of Host ID : 19714 > >>>>> > >>>>> mysql> SELECT h.id AS host_id, h.name AS host_name, h.status, > h.type, > >>>>> h.private_ip_address, h.cluster_id, c.name AS cluster_name FROM host > >>>>> h JOIN cluster c ON h.cluster | NU > >>>>> _id = c.id; > >>>>> +---------+-------------------------+--------------+-------- > >>>>> -+--------------------+------------+-------------------------+ 0 > >>>>> | host_id | host_name | status | type | > >>>>> private_ip_address | cluster_id | cluster_name | > >>>>> +---------+-------------------------+--------------+-------- > >>>>> -+--------------------+------------+-------------------------+.10.1 > >>>>> | 19198 | cshost3.bol-online.com | Up | Routing | > >>>>> 10.10.11.33 | 1 | cluster1.bol-online.com | | NU > >>>>> | 19439 | cshost5.bol-online.com | Up | Routing | > >>>>> 10.10.11.35 | 1 | cluster1.bol-online.com | > >>>>> | 19667 | cshost8.bol-online.com | Up | Routing | > >>>>> 10.10.11.38 | 1 | cluster1.bol-online.com | 0 > >>>>> | 19668 | cshost17.bol-online.com | Up | Routing | > >>>>> 10.10.11.47 | 5 | cluster2.bol-online.com | > >>>>> | 19670 | cph2n8.bol-online.com | Disconnected | Routing | > >>>>> 10.10.10.118 | 1 | cluster1.bol-online.com |.10.1 > >>>>> | 19675 | cshost18.bol-online.com | Up | Routing | > >>>>> 10.10.11.48 | 5 | cluster2.bol-online.com | | NU > >>>>> | 19676 | cshost19.bol-online.com | Up | Routing | > >>>>> 10.10.11.49 | 5 | cluster2.bol-online.com | > >>>>> | 19685 | cshost10.bol-online.com | Up | Routing | > >>>>> 10.10.11.41 | 1 | cluster1.bol-online.com | 0 > >>>>> | 19686 | cshost21.bol-online.com | Up | Routing | > >>>>> 10.10.11.51 | 5 | cluster2.bol-online.com | > >>>>> | 19687 | cshost11.bol-online.com | Up | Routing | > >>>>> 10.10.11.42 | 1 | cluster1.bol-online.com |.10.1 > >>>>> | 19691 | cshost7.bol-online.com | Up | Routing | > >>>>> 10.10.11.37 | 1 | cluster1.bol-online.com | | NU > >>>>> | 19696 | cshost6.bol-online.com | Up | Routing | > >>>>> 10.10.11.36 | 1 | cluster1.bol-online.com | > >>>>> | 19701 | cshost22.bol-online.com | Up | Routing | > >>>>> 10.10.11.52 | 6 | cluster3.bol-online.com | 0 > >>>>> | 19705 | cshost24.bol-online.com | Up | Routing | > >>>>> 10.10.11.54 | 1 | cluster1.bol-online.com | > >>>>> | 19706 | cshost23.bol-online.com | Up | Routing | > >>>>> 10.10.11.53 | 1 | cluster1.bol-online.com |.10.1 > >>>>> | 19707 | cshost2.bol-online.com | Up | Routing | > >>>>> 10.10.11.32 | 1 | cluster1.bol-online.com | | NU > >>>>> | 19709 | cshost4.bol-online.com | Up | Routing | > >>>>> 10.10.11.34 | 1 | cluster1.bol-online.com | > >>>>> | 19710 | cshost1.bol-online.com | Up | Routing | > >>>>> 10.10.11.31 | 1 | cluster1.bol-online.com | 0 > >>>>> | 19712 | cshost9.bol-online.com | Up | Routing | > >>>>> 10.10.11.39 | 1 | cluster1.bol-online.com | > >>>>> | 19713 | cshost25.bol-online.com | Disconnected | Routing | > >>>>> 10.10.11.55 | 1 | cluster1.bol-online.com |----- > >>>>> | 19715 | cshost26.bol-online.com | Up | Routing | > >>>>> 10.10.11.56 | 10 | cluster4.bol-online.com |-+--- > >>>>> | 19716 | cshost27.bol-online.com | Up | Routing | > >>>>> 10.10.11.57 | 12 | cluster5.bol-online.com |----- > >>>>> | 19717 | cshost28.bol-online.com | Up | Routing | > >>>>> 10.10.11.58 | 12 | cluster5.bol-online.com |----- > >>>>> | 19719 | cshost29.bol-online.com | Up | Routing | > >>>>> 10.10.11.59 | 12 | cluster5.bol-online.com | > >>>>> +---------+-------------------------+--------------+-------- > >>>>> -+--------------------+------------+-------------------------+ > >>>>> 24 rows in set (0.00 sec) > >>>>> _________________________________________________ > >>>>> > >>>>> *Additionally*, we enabled the debug log for *CloudMonkey*, which > >>>>> displayed the following error while listing the hosts. > >>>>> > >>>>> cloud-admin) 🐱 > list hosts id=19713 > >>>>> [debug] ExecLine line:list hosts id=19713 > >>>>> [debug] ExecCmd args: list, hosts, id=19713 > >>>>> [debug] NewAPIRequest API request URL: > >>>>> > http://10.10.11.61:8080/client/api?apiKey=_A1conzDjN-7JrbMIeVyuEPU5Gw-d-yKYXj2gn9n7c8X85wdn0j_04pQZpZtI1fyv8QKDoFma0CF7gdMh5FaBA&command=listHosts&id=19713&response=json&signature=5RD%2FzDvE3w%2FQrdSkgpiA%2BFQNHH4%3D > >>>>> [debug] NewAPIRequest response status code:530 > >>>>> [debug] NewAPIRequest response > >>>>> > body:{"listhostsresponse":{"uuidList":[],"errorcode":530,"cserrorcode":9999}} > >>>>> 🙈 Error: (HTTP 530, error code 9999) <nil> > >>>>> (bol-cloud-admin) 🐱 > > >>>>> > >>>>> > >>>>> > >>>>> > >>>>> Regards > >>>>> Mosharaf Hossain > >>>>> > >>>>> > >>>>> > >>>>> On Fri, Feb 14, 2025 at 9:41 AM Md Mosharaf Hossain < > >>>>> mosharaf.hoss...@bol-online.com> wrote: > >>>>> > >>>>>> Hi > >>>>>> I find the following items > >>>>>> > >>>>>> 2025-02-14 05:07:06,522 DEBUG [c.c.s.StorageManagerImpl] > >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Total over > provisioned > >>>>>> capacity of the pool Eskaton-hdd-rbd-cls1 id: 100 is (83.3988 TB) > >>>>>> 91697987977216 > >>>>>> 2025-02-14 05:07:06,524 ERROR [c.c.a.AlertManagerImpl] > >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Caught exception in > >>>>>> recalculating capacity > >>>>>> java.lang.NullPointerException > >>>>>> 2025-02-14 05:07:06,544 DEBUG [c.c.a.AlertManagerImpl] > >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) System Alert: > Number of > >>>>>> unallocated shared network IPs is low in availability zone > Gulshan-1 SAM > >>>>>> Tower > >>>>>> 2025-02-14 05:07:06,544 DEBUG [c.c.a.AlertManagerImpl] > >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Number of > unallocated > >>>>>> shared network IPs is low, total: 244.0, allocated: 221.0 (90.57%) > >>>>>> 2025-02-14 05:07:06,544 WARN [c.c.a.AlertManagerImpl] > >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) alertType=[24] > >>>>>> dataCenterId=[1] podId=[null] clusterId=[null] message=[System > Alert: > >>>>>> Number of unallocated shared network IPs is low in availability zone > >>>>>> Gulshan-1 SAM Tower]. > >>>>>> 2025-02-14 05:07:06,546 DEBUG [c.c.a.AlertManagerImpl] > >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Have already sent: > 1 emails > >>>>>> for alert type '24' -- skipping send email > >>>>>> 2025-02-14 05:07:06,693 DEBUG [c.c.a.AlertManagerImpl] > >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Done running > Capacity > >>>>>> Checker ... > >>>>>> 2025-02-14 05:07:07,413 DEBUG [c.c.a.m.ClusteredAgentManagerImpl] > >>>>>> (AgentManager-Handler-13:null) (logid:) Seq > 19198-6733725867849049292: > >>>>>> MgmtId 34072927583874: Resp: Routing to peer > >>>>>> > >>>>>> > >>>>>> Regards > >>>>>> Mosharaf Hossain > >>>>>> Manager, Product Development > >>>>>> Bangladesh Online (BOL) > >>>>>> > >>>>>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, > Bangladesh > >>>>>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 > 2222 > >>>>>> 95757 > >>>>>> Cell: +880 1787 680828, Web: www.bol-online.com > >>>>>> > >>>>>> > >>>>>> > >>>>>> On Thu, Feb 13, 2025 at 2:39 PM Wei ZHOU <ustcweiz...@gmail.com> > >>>>>> wrote: > >>>>>> > >>>>>>> Hi, > >>>>>>> > >>>>>>> Can you search "java.lang.NullPointerException" and paste the full > >>>>>>> log of the exception ? > >>>>>>> > >>>>>>> -Wei > >>>>>>> > >>>>>>> On Thu, Feb 13, 2025 at 9:37 AM Md Mosharaf Hossain < > >>>>>>> mosharaf.hoss...@bol-online.com> wrote: > >>>>>>> > >>>>>>>> Hi @Wei ZHOU <ustcweiz...@gmail.com> > >>>>>>>> The following report might help which I got as an error while > >>>>>>>> accessing the host. Please review the log and guide me to resolve. > >>>>>>>> > >>>>>>>> > >>>>>>>> 2025-02-13 14:33:37,395 DEBUG [c.c.a.q.QueryManagerImpl] > >>>>>>>> (qtp364604394-2433:ctx-93c55557 ctx-0bef80ad ctx-5ce8a856) > (logid:89bc4212) > >>>>>>>> >>>Searching for hosts>>> > >>>>>>>> 2025-02-13 14:33:37,412 DEBUG [c.c.a.q.QueryManagerImpl] > >>>>>>>> (qtp364604394-2433:ctx-93c55557 ctx-0bef80ad ctx-5ce8a856) > (logid:89bc4212) > >>>>>>>> >>>Generating Response>>> > >>>>>>>> 2025-02-13 14:33:37,871 ERROR [c.c.a.ApiServer] > >>>>>>>> (qtp364604394-2433:ctx-93c55557 ctx-0bef80ad ctx-5ce8a856) > (logid:89bc4212) > >>>>>>>> unhandled exception executing api command: [Ljava > >>>>>>>> .lang.String;@631ae634 > >>>>>>>> > >>>>>>>> > >>>>>>>> Regards > >>>>>>>> Mosharaf Hossain > >>>>>>>> Manager, Product Development > >>>>>>>> Bangladesh Online (BOL) > >>>>>>>> > >>>>>>>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, > >>>>>>>> Bangladesh > >>>>>>>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 > >>>>>>>> 2222 95757 > >>>>>>>> Cell: +880 1787 680828, Web: www.bol-online.com > >>>>>>>> > >>>>>>>> > >>>>>>>> > >>>>>>>> On Thu, Feb 13, 2025 at 11:42 AM Md Mosharaf Hossain < > >>>>>>>> mosharaf.hoss...@bol-online.com> wrote: > >>>>>>>> > >>>>>>>>> Hi Wei > >>>>>>>>> Are you wanting to search the keyword "Exception" in the > >>>>>>>>> log. There are several entry of "exception" in the log file. > >>>>>>>>> What shall I need to do to proceed further? > >>>>>>>>> > >>>>>>>>> *Some exception log: * > >>>>>>>>> 2025-02-13 10:24:38,283 DEBUG [c.c.u.d.GenericDaoBase] > >>>>>>>>> (qtp364604394-2335:ctx-daa415e4 ctx-1e82f184) (logid:9d8686b6) > >>>>>>>>> ClassCastException when casting value to String. Setting the > value of the > >>>>>>>>> object directly. > >>>>>>>>> 2025-02-13 10:24:38,283 DEBUG [c.c.u.d.GenericDaoBase] > >>>>>>>>> (qtp364604394-2335:ctx-daa415e4 ctx-1e82f184) (logid:9d8686b6) > >>>>>>>>> ClassCastException when casting value to String. Setting the > value of the > >>>>>>>>> object directly. > >>>>>>>>> java.lang.NullPointerException > >>>>>>>>> java.lang.NullPointerException > >>>>>>>>> 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] > >>>>>>>>> (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) > >>>>>>>>> ClassCastException when casting value to String. Setting the > value of the > >>>>>>>>> object directly. > >>>>>>>>> 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] > >>>>>>>>> (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) > >>>>>>>>> ClassCastException when casting value to String. Setting the > value of the > >>>>>>>>> object directly. > >>>>>>>>> 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] > >>>>>>>>> (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) > >>>>>>>>> ClassCastException when castin > >>>>>>>>> > >>>>>>>>> Regards > >>>>>>>>> Mosharaf Hossain > >>>>>>>>> Manager, Product Development > >>>>>>>>> Bangladesh Online (BOL) > >>>>>>>>> > >>>>>>>>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, > >>>>>>>>> Bangladesh > >>>>>>>>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 > >>>>>>>>> 2222 95757 > >>>>>>>>> Cell: +880 1787 680828, Web: www.bol-online.com > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> > >>>>>>>>> On Wed, Feb 12, 2025 at 4:08 PM Wei ZHOU <ustcweiz...@gmail.com> > >>>>>>>>> wrote: > >>>>>>>>> > >>>>>>>>>> Hi, > >>>>>>>>>> > >>>>>>>>>> Your log does not contain any log for listing hosts. > >>>>>>>>>> Can you check "Exception" in the log ? > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> > >>>>>>>>>> On Wed, Feb 12, 2025 at 10:01 AM Md Mosharaf Hossain < > >>>>>>>>>> mosharaf.hoss...@bol-online.com> wrote: > >>>>>>>>>> > >>>>>>>>>>> Hi Wei > >>>>>>>>>>> > >>>>>>>>>>> The requested log is attached for your review. Please check it > >>>>>>>>>>> and let me know if you require any further information. > >>>>>>>>>>> > >>>>>>>>>>> cloudstack-management-server_10 Feb 2025.log > >>>>>>>>>>> < > https://drive.google.com/open?id=1weLLgB9ib_T4ddjTvmBr8zkb8cyIKpJg> > >>>>>>>>>>> > >>>>>>>>>>> > >>>>>>>>>>> Regards > >>>>>>>>>>> Mosharaf Hossain > >>>>>>>>>>> Manager, Product Development > >>>>>>>>>>> Bangladesh Online (BOL) > >>>>>>>>>>> > >>>>>>>>>>> > >>>>>>>>>>> > >>>>>>>>>>> > >>>>>>>>>>> On Mon, Feb 10, 2025 at 2:20 PM Md Mosharaf Hossain < > >>>>>>>>>>> mosharaf.hoss...@bol-online.com> wrote: > >>>>>>>>>>> > >>>>>>>>>>>> Hi > >>>>>>>>>>>> I have attached logs from the management server, generated > >>>>>>>>>>>> while attempting to access the host list. Please review them. > >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> Regards > >>>>>>>>>>>> Mosharaf Hossain > >>>>>>>>>>>> Manager, Product Development > >>>>>>>>>>>> Bangladesh Online (BOL) > >>>>>>>>>>>> > >>>>>>>>>>>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, > >>>>>>>>>>>> Bangladesh > >>>>>>>>>>>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 > >>>>>>>>>>>> 2 2222 95757 > >>>>>>>>>>>> Cell: +880 1787 680828, Web: www.bol-online.com > >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> > >>>>>>>>>>>> On Mon, Feb 10, 2025 at 1:50 PM Wei ZHOU < > ustcweiz...@gmail.com> > >>>>>>>>>>>> wrote: > >>>>>>>>>>>> > >>>>>>>>>>>>> Hi, > >>>>>>>>>>>>> > >>>>>>>>>>>>> The management server log is located > >>>>>>>>>>>>> at /var/log/cloudstack/management/management-server.log > >>>>>>>>>>>>> > >>>>>>>>>>>>> > >>>>>>>>>>>>> -Wei > >>>>>>>>>>>>> > >>>>>>>>>>>>> > >>>>>>>>>>>>> On Mon, Feb 10, 2025 at 8:47 AM Md Mosharaf Hossain < > >>>>>>>>>>>>> mosharaf.hoss...@bol-online.com> wrote: > >>>>>>>>>>>>> > >>>>>>>>>>>>> > What type of log you need? > >>>>>>>>>>>>> > > >>>>>>>>>>>>> > > >>>>>>>>>>>>> > Regards > >>>>>>>>>>>>> > Mosharaf Hossain > >>>>>>>>>>>>> > Manager, Product Development > >>>>>>>>>>>>> > Bangladesh Online (BOL) > >>>>>>>>>>>>> > > >>>>>>>>>>>>> > Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, > >>>>>>>>>>>>> Bangladesh > >>>>>>>>>>>>> > Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: > >>>>>>>>>>>>> +880 2 2222 95757 > >>>>>>>>>>>>> > Cell: +880 1787 680828, Web: www.bol-online.com > >>>>>>>>>>>>> > > >>>>>>>>>>>>> > > >>>>>>>>>>>>> > > >>>>>>>>>>>>> > On Mon, Feb 10, 2025 at 1:27 PM Wei ZHOU < > >>>>>>>>>>>>> ustcweiz...@gmail.com> wrote: > >>>>>>>>>>>>> > > >>>>>>>>>>>>> > > Hi, > >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > Can you share some logs ? > >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > -Wei > >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > On Sun, Feb 9, 2025 at 12:06 PM Md Mosharaf Hossain < > >>>>>>>>>>>>> > > mosharaf.hoss...@bol-online.com> wrote: > >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > Dear Users: > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > I hope this message finds you well. I am currently > using > >>>>>>>>>>>>> CloudStack > >>>>>>>>>>>>> > > > version 4.19.1.1 and have four clusters set up in my > >>>>>>>>>>>>> environment. > >>>>>>>>>>>>> > > Recently, > >>>>>>>>>>>>> > > > I have encountered an issue while trying to list hosts > >>>>>>>>>>>>> in *Cluster 1*. > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > When attempting to list the hosts, I receive a *500 > >>>>>>>>>>>>> Internal Server > >>>>>>>>>>>>> > > Error*. > >>>>>>>>>>>>> > > > This issue is specific to Cluster 1, as the other > >>>>>>>>>>>>> clusters are > >>>>>>>>>>>>> > > functioning > >>>>>>>>>>>>> > > > as expected. I have tried troubleshooting the issue by > >>>>>>>>>>>>> checking the > >>>>>>>>>>>>> > logs > >>>>>>>>>>>>> > > > and ensuring that the hosts in Cluster 1 are properly > >>>>>>>>>>>>> connected, but > >>>>>>>>>>>>> > the > >>>>>>>>>>>>> > > > problem persists. > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > Here are some additional details that might help in > >>>>>>>>>>>>> diagnosing the > >>>>>>>>>>>>> > issue: > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > - > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > *CloudStack Version*: 4.19.1.1 > >>>>>>>>>>>>> > > > - > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > *Number of Clusters*: 4 > >>>>>>>>>>>>> > > > - > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > *Affected Cluster*: Cluster 1 > >>>>>>>>>>>>> > > > - > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > *Error Message*: 500 Internal Server Error > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > Could you please provide guidance on how to resolve > this > >>>>>>>>>>>>> issue? Any > >>>>>>>>>>>>> > > > suggestions or steps to further investigate the problem > >>>>>>>>>>>>> would be > >>>>>>>>>>>>> > greatly > >>>>>>>>>>>>> > > > appreciated. > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > Thank you in advance for your support. I look forward > to > >>>>>>>>>>>>> your response. > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > CloudStack login -> Infrastructure -> Host: SHowing the > >>>>>>>>>>>>> below error > >>>>>>>>>>>>> > > > [image: image.png] > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > Regards > >>>>>>>>>>>>> > > > Mosharaf Hossain > >>>>>>>>>>>>> > > > Manager, Product Development > >>>>>>>>>>>>> > > > Bangladesh Online (BOL) > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > > >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > >>>>>>>>>>>>> > >>>>>>>>>>>> >
