Hi I find the following items 2025-02-14 05:07:06,522 DEBUG [c.c.s.StorageManagerImpl] (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Total over provisioned capacity of the pool Eskaton-hdd-rbd-cls1 id: 100 is (83.3988 TB) 91697987977216 2025-02-14 05:07:06,524 ERROR [c.c.a.AlertManagerImpl] (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Caught exception in recalculating capacity java.lang.NullPointerException 2025-02-14 05:07:06,544 DEBUG [c.c.a.AlertManagerImpl] (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) System Alert: Number of unallocated shared network IPs is low in availability zone Gulshan-1 SAM Tower 2025-02-14 05:07:06,544 DEBUG [c.c.a.AlertManagerImpl] (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Number of unallocated shared network IPs is low, total: 244.0, allocated: 221.0 (90.57%) 2025-02-14 05:07:06,544 WARN [c.c.a.AlertManagerImpl] (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) alertType=[24] dataCenterId=[1] podId=[null] clusterId=[null] message=[System Alert: Number of unallocated shared network IPs is low in availability zone Gulshan-1 SAM Tower]. 2025-02-14 05:07:06,546 DEBUG [c.c.a.AlertManagerImpl] (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Have already sent: 1 emails for alert type '24' -- skipping send email 2025-02-14 05:07:06,693 DEBUG [c.c.a.AlertManagerImpl] (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Done running Capacity Checker ... 2025-02-14 05:07:07,413 DEBUG [c.c.a.m.ClusteredAgentManagerImpl] (AgentManager-Handler-13:null) (logid:) Seq 19198-6733725867849049292: MgmtId 34072927583874: Resp: Routing to peer
Regards Mosharaf Hossain Manager, Product Development Bangladesh Online (BOL) Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 95757 Cell: +880 1787 680828, Web: www.bol-online.com On Thu, Feb 13, 2025 at 2:39 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: > Hi, > > Can you search "java.lang.NullPointerException" and paste the full log of > the exception ? > > -Wei > > On Thu, Feb 13, 2025 at 9:37 AM Md Mosharaf Hossain < > mosharaf.hoss...@bol-online.com> wrote: > >> Hi @Wei ZHOU <ustcweiz...@gmail.com> >> The following report might help which I got as an error while accessing >> the host. Please review the log and guide me to resolve. >> >> >> 2025-02-13 14:33:37,395 DEBUG [c.c.a.q.QueryManagerImpl] >> (qtp364604394-2433:ctx-93c55557 ctx-0bef80ad ctx-5ce8a856) (logid:89bc4212) >> >>>Searching for hosts>>> >> 2025-02-13 14:33:37,412 DEBUG [c.c.a.q.QueryManagerImpl] >> (qtp364604394-2433:ctx-93c55557 ctx-0bef80ad ctx-5ce8a856) (logid:89bc4212) >> >>>Generating Response>>> >> 2025-02-13 14:33:37,871 ERROR [c.c.a.ApiServer] >> (qtp364604394-2433:ctx-93c55557 ctx-0bef80ad ctx-5ce8a856) (logid:89bc4212) >> unhandled exception executing api command: [Ljava >> .lang.String;@631ae634 >> >> >> Regards >> Mosharaf Hossain >> Manager, Product Development >> Bangladesh Online (BOL) >> >> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh >> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 >> 95757 >> Cell: +880 1787 680828, Web: www.bol-online.com >> >> >> >> On Thu, Feb 13, 2025 at 11:42 AM Md Mosharaf Hossain < >> mosharaf.hoss...@bol-online.com> wrote: >> >>> Hi Wei >>> Are you wanting to search the keyword "Exception" in the log. There are >>> several entry of "exception" in the log file. >>> What shall I need to do to proceed further? >>> >>> *Some exception log: * >>> 2025-02-13 10:24:38,283 DEBUG [c.c.u.d.GenericDaoBase] >>> (qtp364604394-2335:ctx-daa415e4 ctx-1e82f184) (logid:9d8686b6) >>> ClassCastException when casting value to String. Setting the value of the >>> object directly. >>> 2025-02-13 10:24:38,283 DEBUG [c.c.u.d.GenericDaoBase] >>> (qtp364604394-2335:ctx-daa415e4 ctx-1e82f184) (logid:9d8686b6) >>> ClassCastException when casting value to String. Setting the value of the >>> object directly. >>> java.lang.NullPointerException >>> java.lang.NullPointerException >>> 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] >>> (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) >>> ClassCastException when casting value to String. Setting the value of the >>> object directly. >>> 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] >>> (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) >>> ClassCastException when casting value to String. Setting the value of the >>> object directly. >>> 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] >>> (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) >>> ClassCastException when castin >>> >>> Regards >>> Mosharaf Hossain >>> Manager, Product Development >>> Bangladesh Online (BOL) >>> >>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh >>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 >>> 95757 >>> Cell: +880 1787 680828, Web: www.bol-online.com >>> >>> >>> >>> On Wed, Feb 12, 2025 at 4:08 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: >>> >>>> Hi, >>>> >>>> Your log does not contain any log for listing hosts. >>>> Can you check "Exception" in the log ? >>>> >>>> >>>> >>>> On Wed, Feb 12, 2025 at 10:01 AM Md Mosharaf Hossain < >>>> mosharaf.hoss...@bol-online.com> wrote: >>>> >>>>> Hi Wei >>>>> >>>>> The requested log is attached for your review. Please check it and let >>>>> me know if you require any further information. >>>>> >>>>> cloudstack-management-server_10 Feb 2025.log >>>>> <https://drive.google.com/open?id=1weLLgB9ib_T4ddjTvmBr8zkb8cyIKpJg> >>>>> >>>>> >>>>> Regards >>>>> Mosharaf Hossain >>>>> Manager, Product Development >>>>> Bangladesh Online (BOL) >>>>> >>>>> >>>>> >>>>> >>>>> On Mon, Feb 10, 2025 at 2:20 PM Md Mosharaf Hossain < >>>>> mosharaf.hoss...@bol-online.com> wrote: >>>>> >>>>>> Hi >>>>>> I have attached logs from the management server, generated while >>>>>> attempting to access the host list. Please review them. >>>>>> >>>>>> >>>>>> >>>>>> Regards >>>>>> Mosharaf Hossain >>>>>> Manager, Product Development >>>>>> Bangladesh Online (BOL) >>>>>> >>>>>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh >>>>>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 >>>>>> 95757 >>>>>> Cell: +880 1787 680828, Web: www.bol-online.com >>>>>> >>>>>> >>>>>> >>>>>> On Mon, Feb 10, 2025 at 1:50 PM Wei ZHOU <ustcweiz...@gmail.com> >>>>>> wrote: >>>>>> >>>>>>> Hi, >>>>>>> >>>>>>> The management server log is located >>>>>>> at /var/log/cloudstack/management/management-server.log >>>>>>> >>>>>>> >>>>>>> -Wei >>>>>>> >>>>>>> >>>>>>> On Mon, Feb 10, 2025 at 8:47 AM Md Mosharaf Hossain < >>>>>>> mosharaf.hoss...@bol-online.com> wrote: >>>>>>> >>>>>>> > What type of log you need? >>>>>>> > >>>>>>> > >>>>>>> > Regards >>>>>>> > Mosharaf Hossain >>>>>>> > Manager, Product Development >>>>>>> > Bangladesh Online (BOL) >>>>>>> > >>>>>>> > Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, >>>>>>> Bangladesh >>>>>>> > Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 >>>>>>> 2222 95757 >>>>>>> > Cell: +880 1787 680828, Web: www.bol-online.com >>>>>>> > >>>>>>> > >>>>>>> > >>>>>>> > On Mon, Feb 10, 2025 at 1:27 PM Wei ZHOU <ustcweiz...@gmail.com> >>>>>>> wrote: >>>>>>> > >>>>>>> > > Hi, >>>>>>> > > >>>>>>> > > Can you share some logs ? >>>>>>> > > >>>>>>> > > >>>>>>> > > -Wei >>>>>>> > > >>>>>>> > > On Sun, Feb 9, 2025 at 12:06 PM Md Mosharaf Hossain < >>>>>>> > > mosharaf.hoss...@bol-online.com> wrote: >>>>>>> > > >>>>>>> > > > Dear Users: >>>>>>> > > > >>>>>>> > > > I hope this message finds you well. I am currently using >>>>>>> CloudStack >>>>>>> > > > version 4.19.1.1 and have four clusters set up in my >>>>>>> environment. >>>>>>> > > Recently, >>>>>>> > > > I have encountered an issue while trying to list hosts in >>>>>>> *Cluster 1*. >>>>>>> > > > >>>>>>> > > > When attempting to list the hosts, I receive a *500 Internal >>>>>>> Server >>>>>>> > > Error*. >>>>>>> > > > This issue is specific to Cluster 1, as the other clusters are >>>>>>> > > functioning >>>>>>> > > > as expected. I have tried troubleshooting the issue by >>>>>>> checking the >>>>>>> > logs >>>>>>> > > > and ensuring that the hosts in Cluster 1 are properly >>>>>>> connected, but >>>>>>> > the >>>>>>> > > > problem persists. >>>>>>> > > > >>>>>>> > > > Here are some additional details that might help in diagnosing >>>>>>> the >>>>>>> > issue: >>>>>>> > > > >>>>>>> > > > - >>>>>>> > > > >>>>>>> > > > *CloudStack Version*: 4.19.1.1 >>>>>>> > > > - >>>>>>> > > > >>>>>>> > > > *Number of Clusters*: 4 >>>>>>> > > > - >>>>>>> > > > >>>>>>> > > > *Affected Cluster*: Cluster 1 >>>>>>> > > > - >>>>>>> > > > >>>>>>> > > > *Error Message*: 500 Internal Server Error >>>>>>> > > > >>>>>>> > > > Could you please provide guidance on how to resolve this >>>>>>> issue? Any >>>>>>> > > > suggestions or steps to further investigate the problem would >>>>>>> be >>>>>>> > greatly >>>>>>> > > > appreciated. >>>>>>> > > > >>>>>>> > > > Thank you in advance for your support. I look forward to your >>>>>>> response. >>>>>>> > > > >>>>>>> > > > >>>>>>> > > > CloudStack login -> Infrastructure -> Host: SHowing the below >>>>>>> error >>>>>>> > > > [image: image.png] >>>>>>> > > > >>>>>>> > > > >>>>>>> > > > >>>>>>> > > > >>>>>>> > > > Regards >>>>>>> > > > Mosharaf Hossain >>>>>>> > > > Manager, Product Development >>>>>>> > > > Bangladesh Online (BOL) >>>>>>> > > > >>>>>>> > > > >>>>>>> > > >>>>>>> > >>>>>>> >>>>>>
