Hi Mosharaf, Are there any stale entries for the removed host in the table storage_pool_host_ref? If there is any please delete those records. Could you let me know if you removed host using UI/API/CMK or if it involved any DB modification? Ideally, there shouldn’t be any issue.
-Jithin From: Md Mosharaf Hossain <mosharaf.hoss...@bol-online.com> Date: Wednesday, 19 February 2025 at 9:55 AM To: Wei ZHOU <ustcweiz...@gmail.com> Cc: users@cloudstack.apache.org <users@cloudstack.apache.org>, Product Development | BEXIMCO IT <p...@bol-online.com> Subject: Re: Issue with Listing Hosts in Cluster 1 - CloudStack Version 4.19.1.1 Hi I am not exactly sure what is causing the issue. To my knowledge, we removed *cshost25*, and the problem started afterward. Although we have deleted all data related to *cshost25* from the databases, the issue still persists. Regards Mosharaf Hossain Manager, Product Development Bangladesh Online (BOL) Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 95757 Cell: +880 1787 680828, Web: www.bol-online.com<http://www.bol-online.com> On Tue, Feb 18, 2025 at 6:41 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: > Hi, > > The host has been marked as Removed and removed on 2022-05-25 05:21:50 > are you sure it causes the issue ? > > > -Wei > > On Tue, Feb 18, 2025 at 12:42 PM Md Mosharaf Hossain < > mosharaf.hoss...@bol-online.com> wrote: > >> Hi >> Kindly confirm that you are asking for the below information. >> >> mysql> select * from host where name='cshost1.bol-online.com' \G; >> *************************** 1. row *************************** >> id: 7 >> name: cshost1.bol-online.com >> uuid: 96816db5-b2b7-4e4c-93ad-391a71e6b601 >> status: Removed >> type: Routing >> private_ip_address: 10.10.11.31 >> private_netmask: 255.255.252.0 >> private_mac_address: da:eb:7f:77:24:13 >> storage_ip_address: 10.10.11.31 >> storage_netmask: 255.255.252.0 >> storage_mac_address: da:eb:7f:77:24:13 >> storage_ip_address_2: NULL >> storage_mac_address_2: NULL >> storage_netmask_2: NULL >> cluster_id: NULL >> public_ip_address: NULL >> public_netmask: NULL >> public_mac_address: NULL >> proxy_port: NULL >> data_center_id: 1 >> pod_id: 1 >> cpu_sockets: 2 >> cpus: 72 >> speed: 2100 >> url: iqn.1993-08.org.debian:01:a4b5157f8afe >> fs_type: NULL >> hypervisor_type: KVM >> hypervisor_version: NULL >> ram: 269159886848 >> resource: NULL >> version: 4.16.1.0 >> parent: NULL >> total_size: NULL >> capabilities: hvm,snapshot >> guid: NULL >> available: 1 >> setup: 0 >> dom0_memory: 0 >> last_ping: 1614703015 >> mgmt_server_id: NULL >> disconnected: NULL >> created: 2022-05-25 05:18:07 >> removed: 2022-05-25 05:21:50 >> update_count: 4 >> resource_state: Disabled >> owner: NULL >> lastUpdated: NULL >> engine_state: Disabled >> Regards >> Mosharaf Hossain >> Manager, Product Development >> Bangladesh Online (BOL) >> >> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh >> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 >> 95757 >> Cell: +880 1787 680828, Web: www.bol-online.com<http://www.bol-online.com> >> >> >> >> On Tue, Feb 18, 2025 at 2:35 PM Wei ZHOU <ustcweiz...@gmail.com> wrote: >> >>> Hi, >>> >>> I do not know what you have removed. >>> >>> Can you list the hosts by id one by one to see which host causes the >>> issue ? >>> >>> >>> -Wei >>> >>> On Tue, Feb 18, 2025 at 1:24 AM Md Mosharaf Hossain < >>> mosharaf.hoss...@bol-online.com> wrote: >>> >>>> Hi @Wei ZHOU <ustcweiz...@gmail.com> >>>> We have removed all information from MySQL database for the host >>>> cshost25.bol-online.com" but still unable to view the host option. >>>> Kindly advise your expert opinion. >>>> >>>> >>>> >>>> Regards >>>> Mosharaf Hossain >>>> Manager, Product Development >>>> Bangladesh Online (BOL) >>>> >>>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh >>>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 >>>> 95757 >>>> Cell: +880 1787 680828, Web: www.bol-online.com<http://www.bol-online.com> >>>> >>>> >>>> >>>> On Sun, Feb 16, 2025 at 3:36 PM Md Mosharaf Hossain < >>>> mosharaf.hoss...@bol-online.com> wrote: >>>> >>>>> Hi @Wei ZHOU <ustcweiz...@gmail.com> >>>>> Today, we attempted to remove the disconnected host using *Cloud >>>>> Monkey tools*. As the issue began after removing the host >>>>> *"cshost25.bol-online.com >>>>> <http://cshost25.bol-online.com>"*, and we discovered *two records* >>>>> in the database's host table. One record was deleted successfully without >>>>> any errors, but we encountered the following error while trying to remove >>>>> the other record. >>>>> >>>>> *Cloud Monkey Outputs : * >>>>> ---------------------------------- >>>>> (bol-cloud-admin) 🐱 > list hosts >>>>> 🙈 Error: (HTTP 530, error code 9999) <nil> >>>>> (bol-cloud-admin) 🐱 > delete host id=19714 forced=true >>>>> { >>>>> "success": true >>>>> } >>>>> (bol-cloud-admin) 🐱 > delete host id=19713 forced=true >>>>> 🙈 Error: (HTTP 530, error code 9999) <nil> >>>>> (bol-cloud-admin) 🐱 > >>>>> >>>>> _----------------------------------------------------------------------------------- >>>>> >>>>> DB query after deletion of Host ID : 19714 >>>>> >>>>> mysql> SELECT h.id AS host_id, h.name AS host_name, h.status, h.type, >>>>> h.private_ip_address, h.cluster_id, c.name AS cluster_name FROM host >>>>> h JOIN cluster c ON h.cluster | NU >>>>> _id = c.id; >>>>> +---------+-------------------------+--------------+-------- >>>>> -+--------------------+------------+-------------------------+ 0 >>>>> | host_id | host_name | status | type | >>>>> private_ip_address | cluster_id | cluster_name | >>>>> +---------+-------------------------+--------------+-------- >>>>> -+--------------------+------------+-------------------------+.10.1 >>>>> | 19198 | cshost3.bol-online.com | Up | Routing | >>>>> 10.10.11.33 | 1 | cluster1.bol-online.com | | NU >>>>> | 19439 | cshost5.bol-online.com | Up | Routing | >>>>> 10.10.11.35 | 1 | cluster1.bol-online.com | >>>>> | 19667 | cshost8.bol-online.com | Up | Routing | >>>>> 10.10.11.38 | 1 | cluster1.bol-online.com | 0 >>>>> | 19668 | cshost17.bol-online.com | Up | Routing | >>>>> 10.10.11.47 | 5 | cluster2.bol-online.com | >>>>> | 19670 | cph2n8.bol-online.com | Disconnected | Routing | >>>>> 10.10.10.118 | 1 | cluster1.bol-online.com |.10.1 >>>>> | 19675 | cshost18.bol-online.com | Up | Routing | >>>>> 10.10.11.48 | 5 | cluster2.bol-online.com | | NU >>>>> | 19676 | cshost19.bol-online.com | Up | Routing | >>>>> 10.10.11.49 | 5 | cluster2.bol-online.com | >>>>> | 19685 | cshost10.bol-online.com | Up | Routing | >>>>> 10.10.11.41 | 1 | cluster1.bol-online.com | 0 >>>>> | 19686 | cshost21.bol-online.com | Up | Routing | >>>>> 10.10.11.51 | 5 | cluster2.bol-online.com | >>>>> | 19687 | cshost11.bol-online.com | Up | Routing | >>>>> 10.10.11.42 | 1 | cluster1.bol-online.com |.10.1 >>>>> | 19691 | cshost7.bol-online.com | Up | Routing | >>>>> 10.10.11.37 | 1 | cluster1.bol-online.com | | NU >>>>> | 19696 | cshost6.bol-online.com | Up | Routing | >>>>> 10.10.11.36 | 1 | cluster1.bol-online.com | >>>>> | 19701 | cshost22.bol-online.com | Up | Routing | >>>>> 10.10.11.52 | 6 | cluster3.bol-online.com | 0 >>>>> | 19705 | cshost24.bol-online.com | Up | Routing | >>>>> 10.10.11.54 | 1 | cluster1.bol-online.com | >>>>> | 19706 | cshost23.bol-online.com | Up | Routing | >>>>> 10.10.11.53 | 1 | cluster1.bol-online.com |.10.1 >>>>> | 19707 | cshost2.bol-online.com | Up | Routing | >>>>> 10.10.11.32 | 1 | cluster1.bol-online.com | | NU >>>>> | 19709 | cshost4.bol-online.com | Up | Routing | >>>>> 10.10.11.34 | 1 | cluster1.bol-online.com | >>>>> | 19710 | cshost1.bol-online.com | Up | Routing | >>>>> 10.10.11.31 | 1 | cluster1.bol-online.com | 0 >>>>> | 19712 | cshost9.bol-online.com | Up | Routing | >>>>> 10.10.11.39 | 1 | cluster1.bol-online.com | >>>>> | 19713 | cshost25.bol-online.com | Disconnected | Routing | >>>>> 10.10.11.55 | 1 | cluster1.bol-online.com |----- >>>>> | 19715 | cshost26.bol-online.com | Up | Routing | >>>>> 10.10.11.56 | 10 | cluster4.bol-online.com |-+--- >>>>> | 19716 | cshost27.bol-online.com | Up | Routing | >>>>> 10.10.11.57 | 12 | cluster5.bol-online.com |----- >>>>> | 19717 | cshost28.bol-online.com | Up | Routing | >>>>> 10.10.11.58 | 12 | cluster5.bol-online.com |----- >>>>> | 19719 | cshost29.bol-online.com | Up | Routing | >>>>> 10.10.11.59 | 12 | cluster5.bol-online.com | >>>>> +---------+-------------------------+--------------+-------- >>>>> -+--------------------+------------+-------------------------+ >>>>> 24 rows in set (0.00 sec) >>>>> _________________________________________________ >>>>> >>>>> *Additionally*, we enabled the debug log for *CloudMonkey*, which >>>>> displayed the following error while listing the hosts. >>>>> >>>>> cloud-admin) 🐱 > list hosts id=19713 >>>>> [debug] ExecLine line:list hosts id=19713 >>>>> [debug] ExecCmd args: list, hosts, id=19713 >>>>> [debug] NewAPIRequest API request URL: >>>>> http://10.10.11.61:8080/client/api?apiKey=_A1conzDjN-7JrbMIeVyuEPU5Gw-d-yKYXj2gn9n7c8X85wdn0j_04pQZpZtI1fyv8QKDoFma0CF7gdMh5FaBA&command=listHosts&id=19713&response=json&signature=5RD%2FzDvE3w%2FQrdSkgpiA%2BFQNHH4%3D >>>>> [debug] NewAPIRequest response status code:530 >>>>> [debug] NewAPIRequest response >>>>> body:{"listhostsresponse":{"uuidList":[],"errorcode":530,"cserrorcode":9999}} >>>>> 🙈 Error: (HTTP 530, error code 9999) <nil> >>>>> (bol-cloud-admin) 🐱 > >>>>> >>>>> >>>>> >>>>> >>>>> Regards >>>>> Mosharaf Hossain >>>>> >>>>> >>>>> >>>>> On Fri, Feb 14, 2025 at 9:41 AM Md Mosharaf Hossain < >>>>> mosharaf.hoss...@bol-online.com> wrote: >>>>> >>>>>> Hi >>>>>> I find the following items >>>>>> >>>>>> 2025-02-14 05:07:06,522 DEBUG [c.c.s.StorageManagerImpl] >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Total over provisioned >>>>>> capacity of the pool Eskaton-hdd-rbd-cls1 id: 100 is (83.3988 TB) >>>>>> 91697987977216 >>>>>> 2025-02-14 05:07:06,524 ERROR [c.c.a.AlertManagerImpl] >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Caught exception in >>>>>> recalculating capacity >>>>>> java.lang.NullPointerException >>>>>> 2025-02-14 05:07:06,544 DEBUG [c.c.a.AlertManagerImpl] >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) System Alert: Number of >>>>>> unallocated shared network IPs is low in availability zone Gulshan-1 SAM >>>>>> Tower >>>>>> 2025-02-14 05:07:06,544 DEBUG [c.c.a.AlertManagerImpl] >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Number of unallocated >>>>>> shared network IPs is low, total: 244.0, allocated: 221.0 (90.57%) >>>>>> 2025-02-14 05:07:06,544 WARN [c.c.a.AlertManagerImpl] >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) alertType=[24] >>>>>> dataCenterId=[1] podId=[null] clusterId=[null] message=[System Alert: >>>>>> Number of unallocated shared network IPs is low in availability zone >>>>>> Gulshan-1 SAM Tower]. >>>>>> 2025-02-14 05:07:06,546 DEBUG [c.c.a.AlertManagerImpl] >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Have already sent: 1 >>>>>> emails >>>>>> for alert type '24' -- skipping send email >>>>>> 2025-02-14 05:07:06,693 DEBUG [c.c.a.AlertManagerImpl] >>>>>> (CapacityChecker:ctx-86e3d26e) (logid:0cc0f918) Done running Capacity >>>>>> Checker ... >>>>>> 2025-02-14 05:07:07,413 DEBUG [c.c.a.m.ClusteredAgentManagerImpl] >>>>>> (AgentManager-Handler-13:null) (logid:) Seq 19198-6733725867849049292: >>>>>> MgmtId 34072927583874: Resp: Routing to peer >>>>>> >>>>>> >>>>>> Regards >>>>>> Mosharaf Hossain >>>>>> Manager, Product Development >>>>>> Bangladesh Online (BOL) >>>>>> >>>>>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, Bangladesh >>>>>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 2222 >>>>>> 95757 >>>>>> Cell: +880 1787 680828, Web: >>>>>> www.bol-online.com<http://www.bol-online.com> >>>>>> >>>>>> >>>>>> >>>>>> On Thu, Feb 13, 2025 at 2:39 PM Wei ZHOU <ustcweiz...@gmail.com> >>>>>> wrote: >>>>>> >>>>>>> Hi, >>>>>>> >>>>>>> Can you search "java.lang.NullPointerException" and paste the full >>>>>>> log of the exception ? >>>>>>> >>>>>>> -Wei >>>>>>> >>>>>>> On Thu, Feb 13, 2025 at 9:37 AM Md Mosharaf Hossain < >>>>>>> mosharaf.hoss...@bol-online.com> wrote: >>>>>>> >>>>>>>> Hi @Wei ZHOU <ustcweiz...@gmail.com> >>>>>>>> The following report might help which I got as an error while >>>>>>>> accessing the host. Please review the log and guide me to resolve. >>>>>>>> >>>>>>>> >>>>>>>> 2025-02-13 14:33:37,395 DEBUG [c.c.a.q.QueryManagerImpl] >>>>>>>> (qtp364604394-2433:ctx-93c55557 ctx-0bef80ad ctx-5ce8a856) >>>>>>>> (logid:89bc4212) >>>>>>>> >>>Searching for hosts>>> >>>>>>>> 2025-02-13 14:33:37,412 DEBUG [c.c.a.q.QueryManagerImpl] >>>>>>>> (qtp364604394-2433:ctx-93c55557 ctx-0bef80ad ctx-5ce8a856) >>>>>>>> (logid:89bc4212) >>>>>>>> >>>Generating Response>>> >>>>>>>> 2025-02-13 14:33:37,871 ERROR [c.c.a.ApiServer] >>>>>>>> (qtp364604394-2433:ctx-93c55557 ctx-0bef80ad ctx-5ce8a856) >>>>>>>> (logid:89bc4212) >>>>>>>> unhandled exception executing api command: [Ljava >>>>>>>> .lang.String;@631ae634 >>>>>>>> >>>>>>>> >>>>>>>> Regards >>>>>>>> Mosharaf Hossain >>>>>>>> Manager, Product Development >>>>>>>> Bangladesh Online (BOL) >>>>>>>> >>>>>>>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, >>>>>>>> Bangladesh >>>>>>>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 >>>>>>>> 2222 95757 >>>>>>>> Cell: +880 1787 680828, Web: >>>>>>>> www.bol-online.com<http://www.bol-online.com> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Thu, Feb 13, 2025 at 11:42 AM Md Mosharaf Hossain < >>>>>>>> mosharaf.hoss...@bol-online.com> wrote: >>>>>>>> >>>>>>>>> Hi Wei >>>>>>>>> Are you wanting to search the keyword "Exception" in the >>>>>>>>> log. There are several entry of "exception" in the log file. >>>>>>>>> What shall I need to do to proceed further? >>>>>>>>> >>>>>>>>> *Some exception log: * >>>>>>>>> 2025-02-13 10:24:38,283 DEBUG [c.c.u.d.GenericDaoBase] >>>>>>>>> (qtp364604394-2335:ctx-daa415e4 ctx-1e82f184) (logid:9d8686b6) >>>>>>>>> ClassCastException when casting value to String. Setting the value of >>>>>>>>> the >>>>>>>>> object directly. >>>>>>>>> 2025-02-13 10:24:38,283 DEBUG [c.c.u.d.GenericDaoBase] >>>>>>>>> (qtp364604394-2335:ctx-daa415e4 ctx-1e82f184) (logid:9d8686b6) >>>>>>>>> ClassCastException when casting value to String. Setting the value of >>>>>>>>> the >>>>>>>>> object directly. >>>>>>>>> java.lang.NullPointerException >>>>>>>>> java.lang.NullPointerException >>>>>>>>> 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] >>>>>>>>> (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) >>>>>>>>> ClassCastException when casting value to String. Setting the value of >>>>>>>>> the >>>>>>>>> object directly. >>>>>>>>> 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] >>>>>>>>> (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) >>>>>>>>> ClassCastException when casting value to String. Setting the value of >>>>>>>>> the >>>>>>>>> object directly. >>>>>>>>> 2025-02-13 10:34:23,422 DEBUG [c.c.u.d.GenericDaoBase] >>>>>>>>> (qtp364604394-2321:ctx-f41289d9 ctx-fc56cd3f) (logid:d6dfb17c) >>>>>>>>> ClassCastException when castin >>>>>>>>> >>>>>>>>> Regards >>>>>>>>> Mosharaf Hossain >>>>>>>>> Manager, Product Development >>>>>>>>> Bangladesh Online (BOL) >>>>>>>>> >>>>>>>>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, >>>>>>>>> Bangladesh >>>>>>>>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 2 >>>>>>>>> 2222 95757 >>>>>>>>> Cell: +880 1787 680828, Web: >>>>>>>>> www.bol-online.com<http://www.bol-online.com> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> On Wed, Feb 12, 2025 at 4:08 PM Wei ZHOU <ustcweiz...@gmail.com> >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Hi, >>>>>>>>>> >>>>>>>>>> Your log does not contain any log for listing hosts. >>>>>>>>>> Can you check "Exception" in the log ? >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Wed, Feb 12, 2025 at 10:01 AM Md Mosharaf Hossain < >>>>>>>>>> mosharaf.hoss...@bol-online.com> wrote: >>>>>>>>>> >>>>>>>>>>> Hi Wei >>>>>>>>>>> >>>>>>>>>>> The requested log is attached for your review. Please check it >>>>>>>>>>> and let me know if you require any further information. >>>>>>>>>>> >>>>>>>>>>> cloudstack-management-server_10 Feb 2025.log >>>>>>>>>>> <https://drive.google.com/open?id=1weLLgB9ib_T4ddjTvmBr8zkb8cyIKpJg> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> Regards >>>>>>>>>>> Mosharaf Hossain >>>>>>>>>>> Manager, Product Development >>>>>>>>>>> Bangladesh Online (BOL) >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> On Mon, Feb 10, 2025 at 2:20 PM Md Mosharaf Hossain < >>>>>>>>>>> mosharaf.hoss...@bol-online.com> wrote: >>>>>>>>>>> >>>>>>>>>>>> Hi >>>>>>>>>>>> I have attached logs from the management server, generated >>>>>>>>>>>> while attempting to access the host list. Please review them. >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> Regards >>>>>>>>>>>> Mosharaf Hossain >>>>>>>>>>>> Manager, Product Development >>>>>>>>>>>> Bangladesh Online (BOL) >>>>>>>>>>>> >>>>>>>>>>>> Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, >>>>>>>>>>>> Bangladesh >>>>>>>>>>>> Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: +880 >>>>>>>>>>>> 2 2222 95757 >>>>>>>>>>>> Cell: +880 1787 680828, Web: >>>>>>>>>>>> www.bol-online.com<http://www.bol-online.com> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> >>>>>>>>>>>> On Mon, Feb 10, 2025 at 1:50 PM Wei ZHOU <ustcweiz...@gmail.com> >>>>>>>>>>>> wrote: >>>>>>>>>>>> >>>>>>>>>>>>> Hi, >>>>>>>>>>>>> >>>>>>>>>>>>> The management server log is located >>>>>>>>>>>>> at /var/log/cloudstack/management/management-server.log >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> -Wei >>>>>>>>>>>>> >>>>>>>>>>>>> >>>>>>>>>>>>> On Mon, Feb 10, 2025 at 8:47 AM Md Mosharaf Hossain < >>>>>>>>>>>>> mosharaf.hoss...@bol-online.com> wrote: >>>>>>>>>>>>> >>>>>>>>>>>>> > What type of log you need? >>>>>>>>>>>>> > >>>>>>>>>>>>> > >>>>>>>>>>>>> > Regards >>>>>>>>>>>>> > Mosharaf Hossain >>>>>>>>>>>>> > Manager, Product Development >>>>>>>>>>>>> > Bangladesh Online (BOL) >>>>>>>>>>>>> > >>>>>>>>>>>>> > Level 8, SAM Tower, Plot 4, Road 22, Gulshan 1, Dhaka 1212, >>>>>>>>>>>>> Bangladesh >>>>>>>>>>>>> > Tel: +880 9609 000 999, +880 2 58815559, Ext: 14191, Fax: >>>>>>>>>>>>> +880 2 2222 95757 >>>>>>>>>>>>> > Cell: +880 1787 680828, Web: >>>>>>>>>>>>> > www.bol-online.com<http://www.bol-online.com> >>>>>>>>>>>>> > >>>>>>>>>>>>> > >>>>>>>>>>>>> > >>>>>>>>>>>>> > On Mon, Feb 10, 2025 at 1:27 PM Wei ZHOU < >>>>>>>>>>>>> ustcweiz...@gmail.com> wrote: >>>>>>>>>>>>> > >>>>>>>>>>>>> > > Hi, >>>>>>>>>>>>> > > >>>>>>>>>>>>> > > Can you share some logs ? >>>>>>>>>>>>> > > >>>>>>>>>>>>> > > >>>>>>>>>>>>> > > -Wei >>>>>>>>>>>>> > > >>>>>>>>>>>>> > > On Sun, Feb 9, 2025 at 12:06 PM Md Mosharaf Hossain < >>>>>>>>>>>>> > > mosharaf.hoss...@bol-online.com> wrote: >>>>>>>>>>>>> > > >>>>>>>>>>>>> > > > Dear Users: >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > I hope this message finds you well. I am currently using >>>>>>>>>>>>> CloudStack >>>>>>>>>>>>> > > > version 4.19.1.1 and have four clusters set up in my >>>>>>>>>>>>> environment. >>>>>>>>>>>>> > > Recently, >>>>>>>>>>>>> > > > I have encountered an issue while trying to list hosts >>>>>>>>>>>>> in *Cluster 1*. >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > When attempting to list the hosts, I receive a *500 >>>>>>>>>>>>> Internal Server >>>>>>>>>>>>> > > Error*. >>>>>>>>>>>>> > > > This issue is specific to Cluster 1, as the other >>>>>>>>>>>>> clusters are >>>>>>>>>>>>> > > functioning >>>>>>>>>>>>> > > > as expected. I have tried troubleshooting the issue by >>>>>>>>>>>>> checking the >>>>>>>>>>>>> > logs >>>>>>>>>>>>> > > > and ensuring that the hosts in Cluster 1 are properly >>>>>>>>>>>>> connected, but >>>>>>>>>>>>> > the >>>>>>>>>>>>> > > > problem persists. >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > Here are some additional details that might help in >>>>>>>>>>>>> diagnosing the >>>>>>>>>>>>> > issue: >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > - >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > *CloudStack Version*: 4.19.1.1 >>>>>>>>>>>>> > > > - >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > *Number of Clusters*: 4 >>>>>>>>>>>>> > > > - >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > *Affected Cluster*: Cluster 1 >>>>>>>>>>>>> > > > - >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > *Error Message*: 500 Internal Server Error >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > Could you please provide guidance on how to resolve this >>>>>>>>>>>>> issue? Any >>>>>>>>>>>>> > > > suggestions or steps to further investigate the problem >>>>>>>>>>>>> would be >>>>>>>>>>>>> > greatly >>>>>>>>>>>>> > > > appreciated. >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > Thank you in advance for your support. I look forward to >>>>>>>>>>>>> your response. >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > CloudStack login -> Infrastructure -> Host: SHowing the >>>>>>>>>>>>> below error >>>>>>>>>>>>> > > > [image: image.png] >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > Regards >>>>>>>>>>>>> > > > Mosharaf Hossain >>>>>>>>>>>>> > > > Manager, Product Development >>>>>>>>>>>>> > > > Bangladesh Online (BOL) >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > > >>>>>>>>>>>>> > > >>>>>>>>>>>>> > >>>>>>>>>>>>> >>>>>>>>>>>>
