====================== THIS WORKED ======================== From: [EMAIL PROTECTED] Sent: February 25, 2008 6:44 AM To: [EMAIL PROTECTED] Subject: [Issue 86380] Error 1714. The older version of OpenOffice 2.3 cannot be removed.
To comment on the following update, log in, then open the issue: http://www.openoffice.org/issues/show_bug.cgi?id=86380 -- Additional comments from [EMAIL PROTECTED] Mon Feb 25 11:44:10 +0000 2008 -- OpenOffice.org has an UpgradeCode beginning with {7C35B9AB-...} . Therefore you should find in the WindowsRegistry a key BP: Je n'ai pas trové le code {7C35B9AB-...} HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes starting with BA9B53C7... BP: Je n'ai pas trouvé HKLM mais j'ai trouvé le code BA9B53C7... et je l'ai effacé. Please rename (or delete) this key and try to install OpenOffice.org again. --- Additional note... A product, whose UpgradeCode starts with {7C35B9AB-...} is registered in the Windows Registry with a key starting with BA9B53C7. The Windows Installer uses the reverse order. ============================================================== -----Original Message----- From: Manfred J. Krause [mailto:[EMAIL PROTECTED] Sent: February 27, 2008 6:18 AM To: users@openoffice.org Cc: [EMAIL PROTECTED] Subject: Re: [users] [moderated] error 1714 Hi Benoît, *, On Sun, Feb 24, 2008 at 8:27 PM, Benoit Paquette wrote: > > The Windows uninstall utility does not see OpenOffice. > ---- > I tried the Winsdows uninstall tool. It does not see OO. Please try again. > Someone told me to install a previous version. ? > 2.4.0 (newer) will not install because a prevoius version was not removed. > i.e. it says remove old first. I cant. No, there's no need to uninstall a previous version of OOo. Windows Installer failed to remove a previous version of it's Installer database. > I tried installing 2.3.0, it says this version 2.3 is already installed and quits. > I tried to install 2.0.0 and it says another version is installed and quits. Who is "it"? Apart from that: You're confusing Windows ... ;-) ... and it isn't the best way for a clean installation ... > So far, nothing works. I remove all the OO files that I could find. I remove > all the registry entries with "soffice" and "openoffice". > QUESTION: How does the installer know that a previous version was installed ? You'll find this information inside the directory <C:\Windows\Installer ...> At least one of those *.msi files belongs to an OOo installation. The utility is removing this file. The 'CleanUp Utility' "removes [...] the Windows Installer configuration information that is related to those programs." You may remove it manually. Add the view 'author' in Windows explorer (and you'll find an entry 'OpenOffice.org' in that column). Remove the corresponding *.msi. Reboot your OS (utilize a registry cleaner, e.g. CCleaner). > Then tell me what files or registry entry to remove or modify. HELP ! see above ... Manfred -- Please reply *only* to users@openoffice.org <http://www.openoffice.org/mail_list.html> <http://support.openoffice.org/index.html> Starting Over with a Clean Installation <http://blogs.sun.com/oootnt/entry/starting_over_with_a_clean> -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.21.1/1300 - Release Date: 26/02/2008 7:50 PM No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.21.1/1300 - Release Date: 26/02/2008 7:50 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.21.1/1300 - Release Date: 26/02/2008 7:50 PM --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
