On Tue, 28 Jul 2009, snowweb wrote: > I'm trying to view these threads online, it's obvious that this is > more orientated to mailing list users, buy the two minutes effort > that they spent building the online 'forum' type interface. I notice > that when you compare the install base of SpamAssassin which must be > in the hundreds of thousands or more, with the number of support > requests being added to this mailing list, it is clear that most > requiring support are intimidated by this alien way of providing it. > > Out of all those people only eight needed support so far today! > That's unbelievable. Somethings wrong here; Very wrong.
Perhaps the software works fine? Or perhaps the people asking questions decided to do a google search first and found their answer that way. > Most of the internet community is used to obtaining support from > forums, not mailing lists. Take my control panel provider > "DirectAdmin". They have a far smaller install base, supplying > software which is significantly more intuitive than SA, but they have > 413 users currently online on their support forum and have therefore > probably had thousands of support requests today alone. Can you see > what I'm driving at? That means 413 people logged in to read the forum recently. Since they have to poll for new information it is hardly surprising there are a significant number marked as online. > I understand that you guys like to work this way and you enjoy what > you are doing, but unfortunately your great skills are being > underexposed because of the lack of a proper forum. The people on this list are not getting paid for it so I imagine they don't really care that their skills are underexposed (although I don't really concede that is the case anyway). > If the forum is done right, it should be able to provide you and the > others with the same features you currently enjoy (ie. the ability to > receive requests and respond by email) while at the same time, > catering for the needs of those (who seem to be the majority), who > prefer to work via http. For forums to work the same way they would need to be bridged to a mailing list so that existing users could just keep using their old setup. I have in the past looked for stuff that bridges between forums and mailing lists (or news groups) but it doesn't seem to exist :( > I wouldn't have interrupted you nice community with this issue, but > unfortunately, when I search for spamassassin support forums online, > this is about the best I can come up with (which I don't think is > serving the majority of the SpamAssassin users... the numbers just > don't add up). How about the nabble version of the list? http://www.nabble.com/SpamAssassin-f191.html It might be more to your liking.. -- Daniel O'Connor software and network engineer for Genesis Software - http://www.gsoft.com.au "The nice thing about standards is that there are so many of them to choose from." -- Andrew Tanenbaum GPG Fingerprint - 5596 B766 97C0 0E94 4347 295E E593 DC20 7B3F CE8C
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