> I'd probably agree too in the case where the user doesn't want to 
> install any new hardware or software.  I think in most cases it is much, 
> much easier to install new stuff in Windows than in Linux.  Most 
> hardware can just be plugged in and Windows already has the drivers.  In 
> some cases you have to slap the driver CD in the drive.  It just works.  
Hold on there, tiger. Are we talking about the same operating system? I
have had NO END to trouble getting hardware to work properly and
sometimes even at all in Windows. Starting way back with Windows 3.1 and
all the way up to w2k. I could give more counter examples than I can
possibly remember at the moment, but I'll only give two. 

I recently did a hardware upgrade. A new mobo and CPU. Nothing odd, just a
Shuttle mobo with a VIA chipset. Windows 2000 won't even boot - I think
it has trouble talking to the hard disks or something. No
love lost. Maybe someday I'll try reinstalling and see if the
installation CD will recognize it. Linux didn't miss a heartbeat. In the
meantime I made a DOS 6.22 disk for playing Liero which is the only real
reason we have to boot into Windows these days. (of course DOS doesn't
recognize the HDD either, but it does see the floppy and CDROM...)

I recently helped my grandparents and aunts set up DSL at my
grandparent's home. The installation CDs were fairly well thought-out
and the documentation was good, but boy did I have to wrestle Windows to
get it to work. My skepticism that 'normal' people are able to use
Windows for more than a few months without serious in-person technical
help or taking things back to the shop increases exponentially every
time I make a house call.

OTOH, I get more application-related 'support requests' with linux since
people are used to their windows apps. If I want low-maintenance I let
them keep windows - at least I feel more useful fixing a windows driver
issue than explaining how to do X in OpenOffice like in Excel.  (don't
get me wrong - I take as many under my wing as I can, but I only have so
much time) Most of these 'normal' people nowdays are willing to live
with a surprisingly crippled system and I only have to come around when
things really break. If _I_ were running windows, I'd spend all my time
fixing stupid things that broke (instead of spending it all configuring
cool things with gazillions of options in linux. ;-)

-- 
 Hans Fugal                 | De gustibus non disputandum est.
 http://hans.fugal.net/     | Debian, vim, mutt, ruby, text, gpg
 http://gdmxml.fugal.net/   | WindowMaker, gaim, UTF-8, RISC, JS Bach
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