I am using Mstar over the Utopia network in Orem (also just off center
street) and though I can confirm that Mstar is a bit lacking as an ISP
(their customer support seemed inexperienced), I have to say that I am
satisfied with my service. When I saw the fiber going in around my
neighborhood, I put my name on the list to be called when the service was
available. A few months later I got a call and signed up. I live in a 4-plex
and installation was free. I don't pay anything for the modem and battery
backup they installed (property of Utopia) and the cost is about what I was
paying for Comcast.
The speed was promised to be 10 up and 10 down and I will often find
that it at least that, usually a bit faster. I had a few problems at the
beginning with my static IP when I guess they switched their IP address
provider and that caused a service outage for a short time (mostly because
they didn't let me know that they switched my IP). Since then everything has
been working smoothly.
Utopia seems to be on top of making sure that I am a happy camper, I
have had a couple of calls from them making sure that the installation and
service is satisfactory. Mstar has also called to make sure that the service
is working properly. Though I can't imagine why it would be any different
with IProvo, my experience so far has been good.
Zak Johnson
>Is anyone else in Orem, where the Metronet (or something like that)
>fiber network is going in?
>
>I'm just off Center Street, and they laid the cable last year. Comcast
>cut both my TV and Internet rates (upgraded the service too) to keep me
>with them, but I can still switch at any time. Now Xmission is offering
>full fiber installation, and waiving all hookup fees for early adopters.
>
>I'm content with Comcast, but I'm wondering what kind of uptime and
>bandwidth I can expect from a new service. (And I've heard nothing but
>good things about Xmission.)
>
>-jb
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