On 2/23/06, Jason Holt <[EMAIL PROTECTED]> wrote:
> On Thu, 23 Feb 2006, Jared Lundell wrote:
> > Robert LeBlanc wrote:
> >> <soapbox>
> >>
> >>  I heard that iProvo was ahead by about 25% on subscriptions and that
> >> since they were selling some of their services to Utopia (their IP
> >> television) they were receiving more revenue then they had expected by a
> >> long shot.
> >
> > According to today's Daily Universe story, they are 50% behind in
> > subscriptions and about $1 million in the hole.  Their request for
> > additional funding has been put on the agenda for the next(?) Provo City
> > Council meeting.
>
> I wouldn't put it past them to go out of their way to make life unpleasant for
> students; I've seen a number of proposals from them that were ridiculously
> weighted against the student population.

Fascinating stuff.  Since my house is in Region 7 (of 8) in Provo, we
don't have access to iProvo yet, even though they pulled the physical
fiber through my front yard last summer and have been advertising
iProvo in the Provo newsletters every month for over a year.

I've been very unimpressed with the execution.  I've called the number
they list for iProvo.  A girl answers who knows _absolutely nothing_. 
No details.  Nada.  Nothing about availability.  Couldn't answer any
questions about ISP's.  Wouldn't offer me any information about
anything related to iProvo.  What a great "hotline."

I went to the original site for the original ISP for iProvo (back in
the day) and the site wouldn't even WORK in Firefox or Safari.  Now
it's Mstar and Veracity.  We've been with Veracity for my work, and
it's a joke.  We're currently in the process of migrating phone and
internet access _away_ from them.  I have no experience with Mstar,
but it sounds like they're also not the greatest from comments above.

> Robert LeBlanc wrote:
> of iProvo. A rep from Mstar told me that I could only have 5 IP address
> because they were ties to e-mail addresses. I got a hold of an engineer
> and he told me that was defiantly not the case. As far as the "city

I also got a weird comment about 5 IP addresses when I emailed Mstar
about whether I would be able to have a static IP address if I went
with them when (if) iProvo ever reached my house.  Here's the entire
email response:

---------------
From: Dee Gehring <[EMAIL PROTECTED]>   Mailed-By: mstarmetro.net
To: Nathan Stocks <[EMAIL PROTECTED]>
Date: Nov 14, 2005 5:35 PM
Subject: Mstar Reply
Reply | Reply to all | Forward | Print | Add sender to Contacts list |
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garbled?

You can get 1 Static IP for $4.95 per/mo.

Or

You can get 8 for $12.95 per/mo (only 5 can be used at a time)
----------------------

Get 8, but ONLY USE 5?  What, are they naming the other 3 after my
ancestors, or something?  You either sell them, or you don't.

I've had reliability problems with Comcast at my house, and I don't
get a static IP address or decent upload speed.  I'd like to host my
own servers for various purposes, which is why I've been looking
forward to iProvo (decent bandwidth, static IP's, decent prices).  I
hope they get their act together.

As far as 'not enough people are signing up' whining, how about
lighting up the dang fiber to my house?  How about making a 2-step
process for checking availability instead of a 12-step process that
leads you in circles?  How about actually training the poor temp
workers you use to staff the "hotlines"?  How about getting some
decent ISP's connected to the system?  We actually used Xmission for
3.5 years (2000-2004) at a previous office location for my job, and
that's the best ISP experience (barring Center7, but that's a CoLo)
that I've ever had--so they would get my vote as well if they were an
option.

I try to avoid ranting, but this particular carrot has been held in
front of my nose since 2004, and I'm getting sick of hearing about it
how it's supposed to revolutionize my life when not only is So.
Freaking.  Slow. to get here, but the whole installation/availability
process is handled so opaquely and instead of the promised "many ISP's
who will compete for services and thus drive prices down while raising
quality", we get two ISP's, one which I know is crappy, and the other
that everyone else says is crappy.

(At this point in the thread, someone needs to reply with shining rays
of hope to lift all our spirits.  How about, "I heard that ISP X, the
best ever ISP, is connecting to iProvo tomorrow with lower prices and
better quality of service")

~ Nathan

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