I think you might be right, as I had a similar issue just now.
I'm using an iPhone 6S with iOS 9.3.3, soon to be iOS 9.3.4.
When I placed an item in my cart, viewed the cart and selected
the proceed to checkout button, I was given the screen to place
my order to my default shipping address. However, when I read
down through the order and double tapped on the link for my name
since I have things coming to my address by default, I couldn't
get the button to select my address to work. I was able to see
my address, as well as a couple of others, the radio button for
mine was checked, but I could only get back to the place your
order screen by turning off VoiceOver and tapping where I thought
that button was to say to ship to my address.
----- Original Message -----
From: Arnold Schmidt <als5...@gmail.com
To: viphone@googlegroups.com
Date sent: Sat, 6 Aug 2016 12:04:57 -0400
Subject: Re: amazon app, major bug
I think it is more likely to give this problem if one is wanting
to change the address to which something is being sent. That is
the circumstance when I encountered it about a week ago. Things
usually are fine if one is sending something to the same address
to which the last order was sent.
Arnold Schmidt
Sent from Arnold's iPhone
On Aug 6, 2016, at 10:43 AM, Sieghard Weitzel <siegh...@live.ca>
wrote:
Hi Jed,
I am still undecided as to whether this is a bug or just
something strange going on with your phone since you and Kolby
and apparently these two Apple people to whom you spoke seem to
be the only ones who have a problem. I didn't count exactly, but
there must have been replies from at least a dozen people
including myself who apparently can use the app just fine. I
don't think you ever mentioned what phone you had. Have you
tried to swipe up (or down) with three fingers to see what
Voiceover says in terms of "Page 1 of 2" or "Page 2 of 3" etc.? I
wonder if tthis is somehow an issue where the "Ship to this
address" button is on page 1 whereas your focus is on page 2. I
also can't remember if you said, but which version of iOS are you
on? Is it the latest 9.3.4, an earlier version or iOS 10 Beta?
Regards,
Sieghard
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com]
On Behalf Of Jed Barton
Sent: Saturday, August 6, 2016 5:24 AM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
Well, i had not 1 but 2 reps try it. Both of them actually use
it all the time. I got lucky, they both tried it with voiceover
and the same results.
I placed an order on the pc with no problem. It's certainly an
app issue.
On 8/6/2016 3:09 AM, M. Taylor wrote:
Hello Jed,
You know, I've been following this thread and a couple of things
come to mind:
Have you attempted to place an order from a desktop web browser,
lately? I'm starting to wonder if there is something amiss with
your actual Amazon account.
To be honest, and I don't doubt you for a minute, I find it
difficult to believe that Apple accessibility could/would confirm
such a bug with a third-party app.
This is to say, in order to confirm such a problem, the Apple
rep would have to (1) download the app, (2) login to an Amazon
account, (3) locate a product, (4) have/create payment methods,
billing address, shipping addresses etc, (5) and attempt to place
an order. While this is certainly possible, I don't recall any
Apple rep being so involved, especially where a third party app
is concerned. I suppose it is possible that you gave the rep
your login credentials but, again, I cannot imagine an Apple rep
accepting them if for no other than security concerns for your
privacy.
Having said all this, the problem still remains that you cannot
complete an Amazon order.
Have you changed the default display configuration on your
device? This is to say, it is possible, that such modifications,
assuming they are extreme enough, could corrupt the apps display
aspect ratio and, consequently, prevent VoiceOver from properly
focusing on available buttons.
I suggest that you explore all of the device's display settings
and make certain that everything is set to the default
parameters--especially the screen size and font size.
Also, if you have a plus size device, make certain that the
Reach ability feature is disabled.
One more thing, assuming that the display settings have not been
modified, the next troubleshooting step I would take would be to
find a sighted person, disable VoiceOver, and see if the sighted
person can move forward with the purchasing process.
Good Luck,
Mark
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com]
On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 2:39 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
Hey guys,
Well, this is most certainly a problem, i confirmed it through
apple accessibility.
Even after updating my IOS, deleting the app and re-installing
it, you can no longer get past the address. Basicly, the button
that says select this address button, you an no longer double tap
on it, it does nothing.
On 8/5/2016 4:42 PM, Kramlinger, Keith G., M.D. wrote:
What's on the screen before the problematic one? You may have
said
earlier, but I forgot. Keith
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com]
On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 3:42 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
well, there has to be an issue why this isn't working. I even
downloaded the app!
On 8/5/2016 4:36 PM, Sharonda Greenlaw wrote:
I just placed an order as well without any issues.
Sharonda
Sent from my mobile device; please excuse any mistakes
On Aug 5, 2016, at 12:14 PM, Lois Butterfield
<lbutterfield...@gmail.com> wrote:
Okay, Jen,
I just placed an order successfully through the amazon app, and
it worked just fine. I tapped on the button with the right
address, then I believe I tapped on a button that had my town as
a link. After that, I could swipe to the add to cart button, and
the rest was easy.
Good luck.
Lois
-----Original Message----- From: Jed Barton
Sent: Friday, August 05, 2016 2:50 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
There is no reason this shouldn't work.
It makes no sense. This is a huge bug that needs to be
reported.
Can anyone try it to see if they are having the same problem?
Where it appears to get stuck, it says ship to this address
button.
I double tap on it, and you can't get any further. Can you guys
run some tests to see if the same thing happens?
On 8/5/2016 12:33 PM, Mary Otten wrote:
Well, a couple of ideas. If you're really good at remembering
locations of buttons, you could turn voiceover off and tap the
button. Or, what I would probably do, go to Safari and Amazon
and place the order from there. That's generally what I do
anyway, as I find the Amazon app is nothing great. The Safari
experience on the phone with the Amazon site is really pretty
good in my opinion.
Mary
Sent from my iPhone
On Aug 5, 2016, at 9:23 AM, Jed Barton <jedbar...@gmail.com>
wrote:
Hey guys,
Alright, i need you guys to try this. I am trying to place an
order with amazon. My cart is all set. I click on the proceed
to checkout button.
I only have 1 address in there. It says my address, then radio
button checked. Then i swipe once to the right and it says ship
to this address button, so i double tap on it. I can not get
anywhere further, it's useless. My thought is, when i double tap
on the button, it isn't working. Is anyone else experienceing
this same problem? It's extremely frustrating, cause i need to
place this order. Any ideas?
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