On 8/6/2016 3:09 AM, M. Taylor wrote:
Hello Jed,
You know, I've been following this thread and a couple of things come to mind:
Have you attempted to place an order from a desktop web browser, lately? I'm
starting to wonder if there is something amiss with your actual Amazon account.
To be honest, and I don't doubt you for a minute, I find it difficult to
believe that Apple accessibility could/would confirm such a bug with a
third-party app.
This is to say, in order to confirm such a problem, the Apple rep would have to
(1) download the app, (2) login to an Amazon account, (3) locate a product, (4)
have/create payment methods, billing address, shipping addresses etc, (5) and
attempt to place an order. While this is certainly possible, I don't recall
any Apple rep being so involved, especially where a third party app is
concerned. I suppose it is possible that you gave the rep your login
credentials but, again, I cannot imagine an Apple rep accepting them if for no
other than security concerns for your privacy.
Having said all this, the problem still remains that you cannot complete an
Amazon order.
Have you changed the default display configuration on your device? This is to
say, it is possible, that such modifications, assuming they are extreme enough,
could corrupt the apps display aspect ratio and, consequently, prevent
VoiceOver from properly focusing on available buttons.
I suggest that you explore all of the device's display settings and make
certain that everything is set to the default parameters--especially the screen
size and font size.
Also, if you have a plus size device, make certain that the Reach ability
feature is disabled.
One more thing, assuming that the display settings have not been modified, the
next troubleshooting step I would take would be to find a sighted person,
disable VoiceOver, and see if the sighted person can move forward with the
purchasing process.
Good Luck,
Mark
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of
Jed Barton
Sent: Friday, August 05, 2016 2:39 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
Hey guys,
Well, this is most certainly a problem, i confirmed it through apple
accessibility.
Even after updating my IOS, deleting the app and re-installing it, you can no
longer get past the address. Basicly, the button that says select this address
button, you an no longer double tap on it, it does nothing.
On 8/5/2016 4:42 PM, Kramlinger, Keith G., M.D. wrote:
What's on the screen before the problematic one? You may have said
earlier, but I forgot. Keith
-----Original Message-----
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On
Behalf Of Jed Barton
Sent: Friday, August 05, 2016 3:42 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
well, there has to be an issue why this isn't working. I even downloaded the
app!
On 8/5/2016 4:36 PM, Sharonda Greenlaw wrote:
I just placed an order as well without any issues.
Sharonda
Sent from my mobile device; please excuse any mistakes
On Aug 5, 2016, at 12:14 PM, Lois Butterfield <lbutterfield...@gmail.com> wrote:
Okay, Jen,
I just placed an order successfully through the amazon app, and it worked just
fine. I tapped on the button with the right address, then I believe I tapped
on a button that had my town as a link. After that, I could swipe to the add
to cart button, and the rest was easy.
Good luck.
Lois
-----Original Message----- From: Jed Barton
Sent: Friday, August 05, 2016 2:50 PM
To: viphone@googlegroups.com
Subject: Re: amazon app, major bug
There is no reason this shouldn't work.
It makes no sense. This is a huge bug that needs to be reported.
Can anyone try it to see if they are having the same problem? Where
it appears to get stuck, it says ship to this address button. I
double tap on it, and you can't get any further. Can you guys run
some tests to see if the same thing happens?
On 8/5/2016 12:33 PM, Mary Otten wrote:
Well, a couple of ideas. If you're really good at remembering locations of
buttons, you could turn voiceover off and tap the button. Or, what I would
probably do, go to Safari and Amazon and place the order from there. That's
generally what I do anyway, as I find the Amazon app is nothing great. The
Safari experience on the phone with the Amazon site is really pretty good in my
opinion.
Mary
Sent from my iPhone
On Aug 5, 2016, at 9:23 AM, Jed Barton <jedbar...@gmail.com> wrote:
Hey guys,
Alright, i need you guys to try this. I am trying to place an order with
amazon. My cart is all set. I click on the proceed to checkout button.
I only have 1 address in there. It says my address, then radio button checked.
Then i swipe once to the right and it says ship to this address button, so i
double tap on it. I can not get anywhere further, it's useless. My thought
is, when i double tap on the button, it isn't working. Is anyone else
experienceing this same problem? It's extremely frustrating, cause i need to
place this order. Any ideas?
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