Hi.
Also, try doing a Springboard reset on the phone, by pressing the
power/lock button 6 times quickly. This will not cause you to lose any
data.
Also, with regard to the Braille Sense plus, is your friend using the
latest firmware (v. 7.0?) If not, that could also be the issue, as
earlier firmware versions had problems.

Scott

On 1/15/13, Chris H <christopher...@gmail.com> wrote:
> Well, I don't know about the BrailleSense, but on the iPhone there are
> two forms of reset. Reset all settings and erase all content and
> settings. Reset all settings just resets some or all of the settings the
> user may have customized. Erase all content and settings, however,
> effectively restores the iPhone back to factory settings, as if powered
> on for the first time.
>
>
> Christopher Hallsworth
>
> On 13/01/2013 20:31, Ahmed Khater wrote:
>> Dear list members,
>>
>> One of my friends has recently bought an iPhone 5 and he is      a new
>> iPhone user. Things are working well for him so far except pairing the
>> phone with Braille Sense Plus. Every time he tries to pair the two
>> devices, he gets an error message saying “can’t load driver for Braille
>> Sense Plus”. Any solution for that? Another question: In iPhone, does
>> the reset process mean restoring the phone to its factory settings and
>> thus requiring him to re-enter all the information requested when it had
>> been used for the first time?
>>
>> Your help is urgently and highly appreciated, as he is in a dire need to
>> use his iPhone with his Braille Sense Plus unit.
>>
>>
>>
>>
>>
>>
>> Best Regards
>>
>>
>>
>>
>>
>> Ahmed Khater
>>
>>
>>
>>
>>
>> aakhater....@gmail.com
>>
>>
>>
>>
>>
>> It's always hope that gives meaning to life
>
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