File a state PUC complaint and I'll bet you're ported out in a week.
On 6/16/22 16:09, Aaron de Bruyn wrote:
Hey everyone,
We have a large SIP trunk with Comcast with around 275 numbers attached.
We've been trying to port about 200 of those numbers to another
provider for the past 4 months to do some geeky things that Comcast
doesn't support.
Due to reasons only known to Comcast, there are 5 different account
numbers vaguely associated with those phone numbers and I keep getting
wildly different answers from Comcast staff.
One is for the EDI circuit.
One is for the AdTran.
One is for the SIP Trunk
One is for "master billing"
One is a "hierarchy account"
The winning carrier has submitted the requests with every possible
combination of account number and 'CPNI code' (Comcast's account PIN)
we have along with all our addressing information, copies of bills,
etc...and Comcast keeps rejecting it with zero useful information.
i.e. bad address, bad PIN, bad account number, etc...
Every time I even mention "porting out" to a Comcast rep, they say
"FCC regulation prevents us from talking about it".
The winning carrier has had so much trouble, they finally sent me the
"port order number" and said "call Comcast and talk to them about it.
Good luck."
Of course calling the Comcast porting number gives you a short
recorded message about "due to COVID, use some portal /click/".
I'm technically a contractor for the end-user and not a phone service
provider, so I don't have access to whatever portal they are talking
about.
It's been absolute /hell/. Any thoughts on how I can get Comcast to
get their crap together? I've never had so much trouble porting
numbers away from a carrier.
-A
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