I just wanted to add (after I saw Aaron's comment which got stuck in my spam) -- when you contact the state Public Service Commission, the carrier jumps. When I did it last, senior Spectrum management reached out to me within a day or two and fixed the current issue, gave me porting escalation contacts (which I already had and had contacted) and wanted to do whatever it took to fix the issue. Unfortunately, it didn't last.
On Thu, Jun 16, 2022 at 5:41 PM Shawn L <sh...@rmrf.us> wrote: > Pretty much every time we port from Spectrum (ie ~ 90%) I have to open a > ticket with them the next day to actually get the numbers removed from > their switch. They always port the number to our LRN, but then no Spectrum > customers can call it once that's done. Even after Spectrum removes their > CPE equipment, they don't remove the numbers or routing and their customers > can't complete a call to the ported numbers. Normally, I'd say it's their > problem, but when the company who just ported calls and says "I can't call > my office from my house, you need to fix it", I open a ticket and 4-24 > hours later they reply with a resolution. > > Contacting the state PSC helped for a month or 2, then they went back to > their 'normal ways' and blame it on staffing shortages. > > > On Thu, Jun 16, 2022 at 4:49 PM <a...@plexicomm.net> wrote: > >> Comcast sounds scary. >> >> I’ve worked with Verizon, Time Warner, Frontier, and Spectrum. I think >> the longest I spent on a port was 8 months. >> >> >> >> *From:* VoiceOps <voiceops-boun...@voiceops.org> *On Behalf Of *Paul >> Timmins >> *Sent:* Thursday, June 16, 2022 4:39 PM >> *To:* voiceops@voiceops.org >> *Subject:* Re: [VoiceOps] Comcast rejecting port requests for 4 months >> >> >> >> Absolutely. The team that does it is startek in the Philippines anyway >> last I knew. They work on a different schedule than the continental US, and >> aren't empowered to solve most problems. >> >> >> >> If you think being persistent matters, it doesn't. They won't even let >> you get to a human to complain. The PUC and FCC is the only thing they care >> about because they don't want to get fined. >> >> >> >> To be fair, when their process works, it works. When it breaks down, >> there's no real way to work it out of process. They're simply too big, and >> their roles too bifurcated to actually let someone work something they >> aren't typically able to address. >> >> >> >> -Paul >> >> >> >> On 6/16/22 16:33, Aaron de Bruyn wrote: >> >> Comcast flat-out won't let customers talk to the team that accepts or >> rejects ports. >> >> >> >> -A >> >> >> >> On Thu Jun 16, 2022, 08:20 PM GMT, a...@plexicomm.net wrote: >> >> I try to get all stake holders on a conference call. New carrier, old >> carrier, you, and the customer. >> >> >> >> -Adam >> >> >> >> >> >> *From:* VoiceOps <voiceops-boun...@voiceops.org> >> <voiceops-boun...@voiceops.org> *On Behalf Of *Aaron de Bruyn >> *Sent:* Thursday, June 16, 2022 4:09 PM >> *To:* voiceops@voiceops.org >> *Subject:* [VoiceOps] Comcast rejecting port requests for 4 months >> >> >> >> Hey everyone, >> >> >> >> We have a large SIP trunk with Comcast with around 275 numbers attached. >> >> >> >> We've been trying to port about 200 of those numbers to another provider >> for the past 4 months to do some geeky things that Comcast doesn't support. >> >> >> >> Due to reasons only known to Comcast, there are 5 different account >> numbers vaguely associated with those phone numbers and I keep getting >> wildly different answers from Comcast staff. >> >> >> >> One is for the EDI circuit. >> >> One is for the AdTran. >> >> One is for the SIP Trunk >> >> One is for "master billing" >> >> One is a "hierarchy account" >> >> >> >> The winning carrier has submitted the requests with every possible >> combination of account number and 'CPNI code' (Comcast's account PIN) we >> have along with all our addressing information, copies of bills, etc...and >> Comcast keeps rejecting it with zero useful information. i.e. bad address, >> bad PIN, bad account number, etc... >> >> >> >> Every time I even mention "porting out" to a Comcast rep, they say "FCC >> regulation prevents us from talking about it". >> >> The winning carrier has had so much trouble, they finally sent me the >> "port order number" and said "call Comcast and talk to them about it. Good >> luck." >> >> >> >> Of course calling the Comcast porting number gives you a short recorded >> message about "due to COVID, use some portal *click*". >> >> >> >> I'm technically a contractor for the end-user and not a phone service >> provider, so I don't have access to whatever portal they are talking about. >> >> >> >> It's been absolute *hell*. Any thoughts on how I can get Comcast to get >> their crap together? I've never had so much trouble porting numbers away >> from a carrier. >> >> >> >> -A >> >> >> >> _______________________________________________ >> >> VoiceOps mailing list >> >> VoiceOps@voiceops.org >> >> https://puck.nether.net/mailman/listinfo/voiceops >> >> >> _______________________________________________ >> VoiceOps mailing list >> VoiceOps@voiceops.org >> https://puck.nether.net/mailman/listinfo/voiceops >> >
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