Thanks Ronni. Ahead of your email I ended up connecting my MBP directly to the TC (via ethernet) and continued to get partial backups followed by varying error messages. I connected an iMac directly to the TC as well, same problem. Even took the TC to a service shop, because a search of the internet indicated the problem could be the software not communicating with the hard disk, but the service shop couldn't see a problem. The TC was reset, tried backing up, more error messages.
My latest move has been to erase the TC hard disk completely, and as I type it's 50% through a full back up, which is the most it's got to. A shame because I've lost all historical backups, but I was out of options. The web is full of reports about unresolved TC problems, TCs working fine then suddenly not, seemingly since the introduction of 10.5. Cheers, Steven On 16/10/2010, at 10:57 AM, Ronda Brown wrote: > Hello Steven, > > I'm having an enforced Medical Break from WAMUG, but have given you a > suggestion below. > On 13/10/2010, at 8:44 PM, Steven Knowles wrote: > >> Thanks for your help on this Ronni. I followed your suggestions through, and >> after a few attempts the back up seemed to get through things and all was >> good. >> >> Throwing things back to the group once again, I have a new TC related >> problem. Following relocation, I'm now on an Optus cable connection. I have >> an Optus-supplied NETGEAR CVG824G wireless cable modem to connect to the >> internet. All Macs talk wirelessly to the CVG824G just fine. >> >> I've connected the TC to the CVG824G via ethernet cable and the WAN port on >> the TC. As far as I know, the Macs should be able to back up to it that way. >> I can see the TC via Airport Utility, a delightful green dot appears next to >> the TC image. I had an orange dot initially, however I changed 'Connection >> Sharing' to 'Share a public IP address' from 'Distribute a range of IP >> addresses' (an overhang from trying to get round a single computer >> connection in a hotel), and now all seems fine. But … > > In Airport Utility under 'Internet' - Internet Connection - Connect Using: > Ethernet & Connection Sharing: OFF (Bridge Mode). > > Cheers, > Ronni > >> >> When I 'Back Up Now' the message my Mac throws up after a couple of minutes >> is ... >> >> "Time Machine could not complete the backup. The backup disk is not >> available". >> >> Time Machine Buddy says ... >> >> ------------------------------- >> Starting standard backup >> Attempting to mount network destination using URL: >> afp://myfirstname%mylastn...@time-capsule.local/Data >> NetAuthConnectToServerSync failed with error: 64 for url: >> afp://myfirstname%20mylastn...@time-capsule.local/Data >> Backup failed with error: 19 >> ------------------------------- >> >> Any clues? >> >> Many thanks, Steven >> >> On 30/09/2010, at 2:08 PM, Ronda Brown wrote: >> >>> Hi Steven, >>> >>> Thanks for getting back with more information. From what I can gather from >>> the widget error messages, they indicate that what's on your internal HD >>> may not match the hidden "File System Event Database" that OSX keeps on >>> each disk, and TM normally uses to see what's been changed since the last >>> backup and needs to be copied. >>> Since it is "untrustable," TM must examine every directory (folder) on your >>> system, and compare it to your backups, instead. This is, of course, a >>> lengthy procedure. >>> >>> This is usually caused by an improper shutdown, but can be the result of >>> other things, too. And once it occurs, the whole process must be repeated >>> for each unsuccessful backup attempt until one completes normally. >>> If you have had a force power-off, you'll get the UUID problem and TM will >>> do a deep traversal. There's no way around that: it's the only way TM can >>> be sure that all the changes made since your last backup will be saved this >>> time. So, if at all possible, let it run. >>> >>> But Firstly: >>> 1. Exclude the Time Machine Partition from spotlight, via System >>> Preferences > Spotlight > Privacy. >>> >>> 2. In System Preferences > Energy Saver make sure you don't have selected >>> "Put the hard disk(s) to sleep when possible". >>> Probably best to also put Computer Sleep to "Never" as well. >>> >>> Then try a Time Machine Backup and if possible try not to use the computer >>> too much while this backup is occurring. >>> Don't interrupt the backup, it will take quite a long time to finish. >>> >>> If that doesn't help, note the time one of these backups starts, then use >>> the Console app (in your Applications/Utilities folder) to see if there are >>> other messages indicating a conflict with your backups. >>> >>> When it starts, click Show Log List in the toolbar, then navigate in the >>> sidebar that opens up to your system.log and select it. Navigate to the >>> Starting standard backup message, then see what follows that might indicate >>> some sort of error, failure, termination, exit, etc. >>> >>> Cheers, >>> Ronni >>> >>> >>> >>> >>> On 30/09/2010, at 10:19 AM, Steven Knowles wrote: >>> >>>> Thanks all for the suggestions. A litte more detail... >>>> >>>> Backups of my Macbook Pro (running 10.6.4) have begun failing part way >>>> through the back up process. I have a little Time Capsule backup widget >>>> which I have on Dashboard (can't recall name of the widget, but it gives a >>>> little extra narrative on what's happening during the back up process). A >>>> few days ago, when I noticed the back up process not completing, the >>>> widget gave the error as something to do with Spotlight. I no longer have >>>> the exact error message, but looking the error message up on the web led >>>> me to this page ... >>>> >>>> http://discussions.info.apple.com/message.jspa?messageID=7059555 >>>> >>>> ... which seemed to be about the problem I was having. >>>> >>>> The back up error message seemed to tie in with the fact that not long >>>> before that there was a Spotlight indexing process underway at a time I >>>> had to shutdown my machine, so interrupting the indexing process may not >>>> have been helpful. The suggestion of deleting the spotlight directory >>>> seems to make sense, and a better option than erasing the Time Capsule >>>> (which may end up being necessary if I can't get Time Capsule to index >>>> Spotlight again). >>>> >>>> Regards your questions Ronni ... >>>> >>>>> Have you been able to backup to Time Capsule initially? >>>> >>>> Yes. >>>> >>>>> Does Time Capsule appear in Disk Utility or in Finder? >>>> >>>> Yes. >>>> >>>>> Have you been able to 'select disk' in System Preferences > Time Machine? >>>> >>>> Yes. >>>> >>>>> Do Attempts to back up get "backup disk is not available" message? >>>> >>>> More detail in a second. >>>> >>>>> Or is your problem "Time Capsule gets stuck at "Preparing Backup…" ? >>>> >>>> No. >>>> >>>>> Are you using Airport Utility v5.5.1? >>>> >>>> >>>> Yes. >>>> >>>> >>>> As I type, a back up is 20GB through a 104GB back up. I have a 250GB hard >>>> disk with 100GB available. I don't know why the back up is so large. The >>>> widget I spoke of gave recent error details as ... >>>> >>>> --------------- >>>> Starting standard backup >>>> Attempting to mount network destination using URL: >>>> afp://steven%20know...@time-capsule.local/Data >>>> Mounted network destination using URL: >>>> afp://steven%20know...@time-capsule.local/Data >>>> QUICKCHECK ONLY; FILESYSTEM CLEAN >>>> Disk image /Volumes/Data-1/MacBook Pro.sparsebundle mounted at: >>>> /Volumes/Time Machine Backups >>>> Backing up to: /Volumes/Time Machine Backups/Backups.backupdb >>>> Event store UUIDs don't match for volume: Macintosh HD >>>> Node requires deep traversal:/ reason:must scan subdirs|new event db| >>>> No pre-backup thinning needed: 118.85 GB requested (including padding), >>>> 133.81 GB available >>>> Copied 19.6 GB of 96.5 GB, 73391 of 183430 items >>>> Stopping backup. >>>> Error: (-43) SrcErr:NO Copying >>>> /users/steven/Library/Logs/CrashReporter/NML2NDeviceObserver_2010-09-29-193147_MacBook-Pro-2.crash >>>> to /Volumes/Time Machine Backups/Backups.backupdb/MacBook Pro >>>> (2)/2010-09-28-085307.inProgress/*******-****-****-****-************/Macintosh >>>> HD/Users/steven/Library/Logs/CrashReporter >>>> Copied 88263 files (19.9 GB) from volume Macintosh HD. >>>> Copy stage failed with error:11 >>>> Backup failed with error: 11 >>>> Ejected Time Machine disk image. >>>> Ejected Time Machine network volume. >>>> --------------- >>>> >>>> Those asterisks I've manually included, overtyping a code I thought may be >>>> private. >>>> >>>> That backup underway has just failed, with error message in widget showing >>>> .... >>>> >>>> --------------- >>>> Starting standard backup >>>> Network destination already mounted at: /Volumes/Data-1 >>>> QUICKCHECK ONLY; FILESYSTEM CLEAN >>>> Disk image /Volumes/Data-1/MacBook Pro.sparsebundle mounted at: >>>> /Volumes/Time Machine Backups >>>> Backing up to: /Volumes/Time Machine Backups/Backups.backupdb >>>> Event store UUIDs don't match for volume: Macintosh HD >>>> Node requires deep traversal:/ reason:must scan subdirs|new event db| >>>> --------------- >>>> >>>> I've tried the suggestions re identifying the path, still no success on >>>> that note. Happy to hear other suggestions for a fix, but ultimately I >>>> guess I may have to wipe Time Capsule. >>>> >>>> Cheers, Steven >>>> >>>> >>>> On 30/09/2010, at 5:21 AM, Ronda Brown wrote: >>>> >>>>> >>>>> On 30/09/2010, at 8:19 AM, Peter Hinchliffe wrote: >>>>> >>>>>> >>>>>> On 30/09/2010, at 1:08 AM, Steven Knowles wrote: >>>>>> >>>>>>> My Macbook Pro isn't backing up to Time Capsule. >>>>>>> >>>>>>> From this page .... >>>>>>> >>>>>>> http://discussions.info.apple.com/message.jspa?messageID=7059555 >>>>>>> >>>>>>> ... Glenn Carter refers to the following string for Terminal ... >>>>>>> >>>>>>> sudo rm -ri /path_to_volume/.Spotlight-V100 >>>>>>> >>>>>>> where /path_to_volume is the path of the volume in question. >>>>>>> >>>>>>> >>>>>>> To replace 'path_to_volume' I've tried .... >>>>>>> >>>>>>> Volumes/Time Machine Backups >>>>>>> Volumes/Data >>>>>>> Volumes/Data/afp://Time Capsule._afpovertcp._tcp.local/Data/MacBook >>>>>>> Pro.sparsebundle >>>>>>> >>>>>>> ...but all give me "No such file or directory". >>>>>>> >>>>>>> Can anyone please suggest what I should be using as the Terminal >>>>>>> command? >>>>>>> >>>>>>> Cheers, Steven >>>>>> >>>>>> This is extremely difficult to answer without having direct access to >>>>>> your system. One way of sorting out the "/path_to_volume" is to open a >>>>>> Terminal window, then type "cd " at the prompt (note: include the space >>>>>> character after cd) then drag the icon of your Time Capsule disk onto >>>>>> the Terminal Window, and press return. If you then type "pwd" you will >>>>>> see the correct path to the Time Capsule device. >>>>>> >>>>>> The command you supply is puzzling. It literally says "recursively >>>>>> remove all files with the name '.Spotlight-V100' from the volume in >>>>>> question, and ask me each time before deleting". I'm not sure how this >>>>>> will help. >>>>> >>>>> Hi Steven, >>>>> >>>>> I agree with Peter, I fail to see this command helping. We need some >>>>> more information to be able to give any constructive assistance. >>>>> >>>>> Have you been able to backup to Time Capsule initially? >>>>> Does Time Capsule appear in Disk Utility or in Finder? >>>>> Have you been able to 'select disk' in System Preferences > Time Machine? >>>>> Do Attempts to back up get "backup disk is not available" message? >>>>> Or is your problem "Time Capsule gets stuck at "Preparing Backup…" ? >>>>> Are you using Airport Utility v5.5.1? >>>>> >>>>> >>>>> Cheers, >>>>> Ronni >>>>> >>>>> 17" MacBook Pro Intel Core i7 >>>>> 2.66GHz / 4GB / 1067 MHz DDR3 / 500GB Serial ATA Drive @ 7200rpm >>>>> >>>>> OS X 10.6.3 Snow Leopard >>>>> Windows 7 Ultimate (under sufferance) >>>> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
