Hi Kyle, First, thanks for the heads-up on EyeTV3 it would have been a real pain to pay for the upgrade & then find I had to go back to EyeTV 2 to get it to work!!
OK finally some progress!! Forgive the (very) long posting but it may just help clarify the problems/issues - I composed this email as I progressed so hopefully it gives a good record of the steps/problems/results: Starting with Kyles instructions, I gave it a try: * Uninstall using EyeTV Reporter * Reboot iMac * Check EyeTV no longer in apps folder OK * Check /Library/Application Support/EyeTV folder still there - delete * Check ~/Library/Application Support - no EyeTV folder * Check System preferences, Accounts, login items no EyeTV helper * Empty trash * Re-installed EyeTV 2.5.3 * Launched EyeTV the EyeTV setup assistant starts leave open but do not proceed at this point * Check finder: >> /Library/Application Support - no EyeTV folder >> ~/Library/Application Support - no EyeTV folder > Presume that this folder is created during the set-up process? * Check System preferences, Accounts, login items still no EyeTV helper is this perhaps installed during the set-up process * Check inside the EyeTV application package EyeTV Helper is in the Resources folder * Quit EyeTV * Shut down computer * Unplug all USB devices and then re-plug: >> Elgato EyeTV Hybrid (Previous Generation) into the USB port closest to the >> FireWire 800 port. >> Wired keyboard into another USB port (did not note) >> UPS USB connection into another USB port (did not note) * Start up the computer - EXCEPT it didn¹t start!! - Got the chime, got the white screen but no ³counting clock² - left it for quite a while but finally switched off with the power button. Now I¹m panicking thinking I¹ve bricked my iMac (about 2 weeks after warranty expired!) - however, I disconnect the EyeTV and UPS USB plugs (just the keyboard now) and try re-starting and it starts up OK. I run disk verification and repair permissions (yes, I know it doesn¹t sound like it was a disk problem it didn¹t get as far as looking for a system disk but it can¹t hurt eh? - everything looks fine) Then to make sure the EyeTV hasn¹t just died I try it on the MacBook Pro I get a repeat of the previous problem where it keeps telling me it is plugged into a USB 1 port and needs to be plugged into a USB 2 port I¹m finding this very confusing, system profiler shows me 5 USB busses and 2 USB high speed busses but it seems that the 2 USB ports get switched between the busses as the system thinks appropriate eg I plug the EyeTV into a port and refresh the view and it shows on a USB bus (low speed) - then I remove it and plug in a flash drive (same port) and refresh the view and it shows up on a USB high speed bus eject the drive, plug in the EyeTV and refresh the view and it¹s back on a USB bus (low speed) - I tried this a few time, in both ports, with the same result. I restarted the computer and tried again same result. Finally, I shut down the computer, plugged the EyeTV in and THEN restarted this time the EyeTV shows up on a USB high speed bus and so EyeTV works fine I change channels and even unplug and re-plug the EyeTV (with EyeTV running) and there is no problem. I¹m not sure exactly what the MacBook testing shows/proves but: * There seems to be some problem with the Macbook connecting the device onto the right bus * Once the EyeTV Hybrid is correctly connected to a USB 2 bus, it is still working OK I must admit, after my scare with the iMac, I nearly gave up at this point! However, I hate to be beaten by a machine so I persevered: * Shut down iMac * Unplug all USB devices and then re-plug: >> Elgato EyeTV Hybrid into the USB port closest to the FireWire 800 port. >> Wired keyboard into next USB port. * Reboot the iMac this time it boots OK * Check System Profiler the EyeTV is now showing on the USB bus (they are both high speed on the 27² iMac) * Open the EyeTV application and I can now proceed with set-up and auto-tune which all works OK. * Check System preferences, Accounts, login items EyeTV helper is now there. * Check finder: >> /Library/Application Support - EyeTV folder now present >> ~/Documents/EyeTV Archive folder now present So, at this point, I know that this particular EyeTV hybrid WILL work with my 27² i7 iMac but I have none of my other USB devices plugged in. Before I start adding other USB devices, however, I decide to check if the device will still be recognised/connected if it is unplugged/re-plugged while the computer is running (note I have the tuner plugged into the short extension cable that ElGato provides so I am plugging/unplugging from this cable, not from the actual port at the back of the computer) : * With EyeTV software running unplug & re-plug the picture picks up where it left off no problems. * Quit EyeTV unplug & re-plug EyeTV launches (my preference setting) and the picture picks up where it left off no problems. * Unplug EyeTV, restart the iMac and re-plug - EyeTV launches and the picture picks up where it left off no problems. So it now seems that, once correctly set-up and working, the EyeTV is happy being plugged/unplugged, and it doesn¹t seem to matter if it is connected when the computer is booted up. Then, with EyeTV running, I connected up, in turn: * the UPS USB connection * the external USB drive (powered from its own power pack) EyeTV stays running no problems. So now all the USB ports at the back of the computer are full I still have the ports on the keyboard for flash drives and iPhone synch and I can swap between the EyeTV Hybrid and the printer at the short USB extension cable if I want to use anything else, I will go buy a USB hub. As a final check, with all USBs connected: * With EyeTV software running unplug & re-plug the picture picks up where it left off no problems. * Quit EyeTV unplug & re-plug EyeTV launches (my preference setting) and the picture picks up where it left off no problems. * Quit EyeTV and restart the iMac - EyeTV launches and the picture picks up where it left off no problems. So, touch wood, it all seems to be running OK thank you VERY MUCH Kyle without your specific order of actions I would have said I had done everything there already!! I¹m not used to things being quite that touchy. I¹m still not sure what is going on with the MacBook thinking it is connected to a USB 1 bus but that is a problem for another day and seems to be ³work-roundable² in a hit-and-miss sort of way and, at present, I don¹t envisage much use with the laptop. Thanks again. Neil -- Neil R. Houghton Albany, Western Australia Tel: +61 8 9841 6063 Email: n...@possumology.com on 7/12/10 6:20 PM, Kyle Kreusch at kylekreu...@gmail.com wrote: > Hi, Neil > > OK let's see if I can help. > > First: I have never managed to get EyeTV 3 Working with the Elgato EyeTV > Hybrid (Previous Generation) on my 27² i7 iMac. Also I have never gotten it to > work on any other computer and have always had to revert to the last version > of EyeTV 2. > Doesn't really apply to you Neil But I thought I would let you know that > upgrading to EyeTV 3. Most likely will not fix your problem. > > Like you I had a problem getting the Elgato EyeTV Hybrid > (Previous Generation) to work on my 27² i7 iMac. but it would work perfectly > fine on other machines as mentioned above. > I did eventually get it working but as the Elgato EyeTV Hybrid > (Previous Generation) was my dad's, and I got sick of sharing I eventually > bought myself a new one. > > As I can't remember exactly what solution I eventually used to get it to work > and my notes are not useful regarding this problem we will have to start from > the beginning. Going from memory the problem is a combination of not enough > power getting supplied to the unit and a problem with "EyeTV Helper" > > I know you have completed this but I would do it again > > I would start by running the EyeTV Reporter utility and I would choose the > uninstall option. if the EyeTV 2 Application is still in the applications > folder I would remove it. Once you have completed this step I would make sure > that "EyeTV Helper" has been removed. Navigate to /Library/Application > Support/EyeTV if this folder is here remove it. Now go to system preferences, > Accounts choose your username and remove "EyeTV Helper" from the login items. > Then Restart your computer. > > Installation, Download the latest version from > <http://www.elgato.com/elgato/int/mainmenu/support/Update-Start/Update-EyeTV-2> > > if you've already done this is not necessary to download a new copy (do not > use EyeTV 2's built-in software updater) > > Once you have the updated disk image install the EyeTV 2.5.3 application into > your applications folder. Make sure the Elgato EyeTV Hybrid > (Previous Generation) is not plugged into your computer launched the EyeTV > 2.5.3 application. then proceed to system preferences, Accounts choose your > username make sure a copy of "EyeTV Helper" is in login items. > > Then shut down your computer then plug the Elgato EyeTV Hybrid > (Previous Generation) into the USB port closest to the FireWire 800 port. > start up the computer and open the EyeTV 2.5.3 application. > > if you are lucky everything should be working. if not I will have more for you > later > > -- > Regards Kyle > ------------------------------------------------------------------------------ > --------------------------- > Kyle Kreusch: - This E-Mail Was Dictated Using MacSpeech Dictate, [i] > ------------------------------------------------------------------------------ > --------------------------- > -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
