On 12 September 2012 16:50, Matthew Jacobs <sxeptoman...@gmail.com> wrote:
> > > > > > Date: Tue, 11 Sep 2012 17:34:26 +0100 > > From: Thomas Dalton <thomas.dal...@gmail.com> > > Subject: Re: [WikiEN-l] VIP Treatment > > > > On 11 September 2012 17:29, Fred Bauder <fredb...@fairpoint.net> wrote: > > > It seems I have not posed this as a question. The question is how could > > > we better handle VIP subjects who give us feedback, attempt to edit > > > either themselves or through an agent, or contact OTRS? > > > > > > For example, could we assign some diplomatic people to handle such > > > situations, I've noticed CBS does that. It's a skill. > > > > We have assigned diplomatic people to handle such situations - they're > > the OTRS volunteers. The problem is how we make sure people get > > directed to OTRS. > > > > > One problem with that approach is that OTRS is not seen as representative > of WP; the administrators are. If the admins are widely perceived as being > dicks (probably because way to many of them behave like dicks a large > portion of the time), then OTRS is going to continue to be ineffective at > changing the perception of WP as unfriendly and more concerned with > protecting territory than having accurate information. > It's certainly easy to draw conclusions if you include them in the premises of the argument. > Even more fundamentally, WP admins are not accountable for doing a good > job, only avoiding doing a bad one. Until that changes, most admins have > little incentive to be anything beyond mediocre. Sure, I believe they > generally mean well, but if they think they're right, why shouldn't they be > rude and drive off the annoying editor who says they're wrong, rather than > waste a bunch of time trying to be helpful and diplomatic. They can be as > rude and territorial as they want, provided they don't cross the line into > "abusing the tools", and no-one will punish them, so why should they bother > politely pointing someone to OTRS, much less spend time and effort trying > to be diplomatic themselves? > > Ditto. Charles _______________________________________________ WikiEN-l mailing list WikiEN-l@lists.wikimedia.org To unsubscribe from this mailing list, visit: https://lists.wikimedia.org/mailman/listinfo/wikien-l
