I have no idea, but legal was sure.
On Sep 12, 2012 6:28 PM, "Thomas Morton" <morton.tho...@googlemail.com>
wrote:

> How exactly? On OTRS we handle much more sensitive private info :-)
>
> Tom Morton
>
> On 12 Sep 2012, at 17:26, Martijn Hoekstra <martijnhoeks...@gmail.com>
> wrote:
>
> > UTRS was created because handling ip unblock requests on OTRS would
> violate
> > our privacy policy
> > On Sep 12, 2012 6:17 PM, "Thomas Morton" <morton.tho...@googlemail.com>
> > wrote:
> >
> >> On 12 September 2012 17:08, David Gerard <dger...@gmail.com> wrote:
> >>
> >>> On 12 September 2012 16:50, Matthew Jacobs <sxeptoman...@gmail.com>
> >> wrote:
> >>>
> >>>> One problem with that approach is that OTRS is not seen as
> >> representative
> >>>> of WP; the administrators are. If the admins are widely perceived as
> >>> being
> >>>> dicks (probably because way to many of them behave like dicks a large
> >>>> portion of the time), then OTRS is going to continue to be ineffective
> >> at
> >>>> changing the perception of WP as unfriendly and more concerned with
> >>>> protecting territory than having accurate information.
> >>>
> >>>
> >>> I think that's a bit of an inside view. The outside world can't tell
> >>> an admin from a non-admin, there aren't generally little tags on
> >>> people's sigs. So the problem is more general dickishness, not
> >>> specifically admin dickishness.
> >>>
> >>> As far as I can tell, outsiders like to have someone central to
> >>> approach, e.g. the email address.
> >>>
> >>> (I vaguely understand someone gave Roth/his biographer the wrong
> >>> answer, i.e. needing a secondary source rather than a referenceable
> >>> self-statement. That's a different problem, of course.)
> >>>
> >>>
> >>> - d.
> >>>
> >>>
> >> I figured out where; there is also UTRS (note the U) which is
> >> a separately maintained support tool (staffed by English Wikipedia
> admins)
> >> for  requesting unblocks.
> >>
> >> We probably need to look into how people are filtered to these things.
> >>
> >> (I also am not sure why we have UTRS over OTRS, and why the participants
> >> are not told to pass such issues onto OTRS who are more experienced in
> >> handling them).
> >>
> >> Tom
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