UTRS was created because handling ip unblock requests on OTRS would violate our privacy policy On Sep 12, 2012 6:17 PM, "Thomas Morton" <morton.tho...@googlemail.com> wrote:
> On 12 September 2012 17:08, David Gerard <dger...@gmail.com> wrote: > > > On 12 September 2012 16:50, Matthew Jacobs <sxeptoman...@gmail.com> > wrote: > > > > > One problem with that approach is that OTRS is not seen as > representative > > > of WP; the administrators are. If the admins are widely perceived as > > being > > > dicks (probably because way to many of them behave like dicks a large > > > portion of the time), then OTRS is going to continue to be ineffective > at > > > changing the perception of WP as unfriendly and more concerned with > > > protecting territory than having accurate information. > > > > > > I think that's a bit of an inside view. The outside world can't tell > > an admin from a non-admin, there aren't generally little tags on > > people's sigs. So the problem is more general dickishness, not > > specifically admin dickishness. > > > > As far as I can tell, outsiders like to have someone central to > > approach, e.g. the email address. > > > > (I vaguely understand someone gave Roth/his biographer the wrong > > answer, i.e. needing a secondary source rather than a referenceable > > self-statement. That's a different problem, of course.) > > > > > > - d. > > > > > I figured out where; there is also UTRS (note the U) which is > a separately maintained support tool (staffed by English Wikipedia admins) > for requesting unblocks. > > We probably need to look into how people are filtered to these things. > > (I also am not sure why we have UTRS over OTRS, and why the participants > are not told to pass such issues onto OTRS who are more experienced in > handling them). > > Tom > _______________________________________________ > WikiEN-l mailing list > WikiEN-l@lists.wikimedia.org > To unsubscribe from this mailing list, visit: > https://lists.wikimedia.org/mailman/listinfo/wikien-l > _______________________________________________ WikiEN-l mailing list WikiEN-l@lists.wikimedia.org To unsubscribe from this mailing list, visit: https://lists.wikimedia.org/mailman/listinfo/wikien-l
